Windows 10: Cannot Install Windows 10. Installer hangs upon reboot.

  1.    3 Weeks Ago #1

    Cannot Install Windows 10. Installer hangs upon reboot.

    Hi everyone. This is my first post on this forum, and I have registered because I cannot upgrade or clean install my pc to windows 10. I am running windows 7, and was able to upgrade to windows 8.1 easily, but i did not like the new interface and found it too cumbersome, so i downgraded back to windows 7. I have tried both clean and upgrade install procedures, and neither work. I would rather upgrade because i do not want to go through the hassle of reinstalling all my programs. Anyways regardless of the procedure that I attempt, upon reboot, the PC just hangs at the 3 dots during the first stage of the install. The only choice i have is to reboot the pc, and when it does i get a message saying that windows 10 failed to install. I have a legal copy of windows 10 that I bought from best buy, so i know it can't be that. I've also updated all the drivers directly from the manufacturer's websites, to help rule that out. Please help! the PC that i am having this problem with is listed in my information.
      My System SpecsSystem Spec

  2.    3 Weeks Ago #2

    First, if you have a legally activated Windows 7, the upgrade to Windows 10 is still being activated for free by Microsoft.

    Second, exactly how are you trying to upgrade your Windows 7 to Windows 10? Since you purchased Windows 10 from Best Buy, did you get a USB flash drive with it? You should be inserting the flash drive with Windows 7 running and run setup.exe from it. It should not ask you for a product key, just upgrade your Windows 7 to 10, and you can save your Windows 10 product key for future use.
      My System SpecsSystem Spec

  3.    3 Weeks Ago #3

    Yes, it is a legally activated version of Windows 7. Purchased about 3 years ago, if my memory serves correctly. I did get a flash drive with it, and that's how I've been trying. It will get through the first stage just fine, but once I get the prompt to reboot, the install will hang on the blue windows logo with the dots frozen in place, not circling around as they normally do. And when the pc restarts back into my windows 7 desktop I get a message similar to this post:

    Windows 10 USB Installer Stuck On Blue Logo

    Now, it would seem that based on that post, my motherboard, or some driver on it could be causing a fault, but a friend of mine has the exact same board in his system and he was able to install it just fine using the upgrade option. I really don't have the $$$ right now to build a new pc, and this new windows really looks like it's as solid as xp was.
      My System SpecsSystem Spec

  4.    2 Weeks Ago #4

    Did you plug the usb stick into the usb port directly below the Network port? I would think the other USB ports do not have the drivers installed during setup which would explain why setup was hanging (trying to connect to the source it started the install from). At least this could be a reason.
      My System SpecsSystem Spec

  5.    2 Weeks Ago #5

    Yes, what @JagoWU posted is true - the USB flash drive should be connected to a black USB 2.0 port on the back panel of the motherboard itself.

    Also, everything should be disconnected from the computer other than what is absolutely necessary to do the upgrade, which is basically mouse, keyboard and monitor and the Windows 10 USB flash drive.

    If the upgrade fails again, you can see if a clean install will work by shrinking your current Windows 7 partition and making a new partition for Windows 10. Then you would have to actually boot the computer from the Windows 10 USB flash drive and install Windows 10 to the partition you created for it. That would set up dual booting with the Windows 7.
      My System SpecsSystem Spec


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