1. Joined : Nov 2016
    Posts : 2
    Windows 10
       3 Weeks Ago #1

    Setup stuck at Toshiba Logo Screen


    I have a done a factory reset on a Toshiba Satellite P850 which I previously upgraded to Windows 10 last year through the free upgrade program. I am now trying to reinstall Win 10 but the laptop is stuck at the Toshiba Leading Innovation screen. I have tried using the F keys including F2 and F12 but no key presses are working at all except for the Caps Lock and Num Lock keys. I have also tried unplugging all external peripherals and removing the battery but to no avail.

    Is there any way to unfreeze the laptop?
      My System SpecsSystem Spec

  2.    3 Weeks Ago #2

    Can you get to the BIOS before the Windows boot manager takes over? If so, you can boot to a repair USB flash stick and try all kinds of repairs. If you have access to another PC on which to build such a thing, you'll find this tutorial invaluable: Recovery Drive - Create in Windows 10 - Windows 10 Forums.
    HTH,
    --Ed--
      My System SpecsSystem Spec


  3. Joined : Nov 2016
    Posts : 2
    Windows 10
       3 Weeks Ago #3

    EdTittel said: View Post
    Can you get to the BIOS before the Windows boot manager takes over? If so, you can boot to a repair USB flash stick and try all kinds of repairs. If you have access to another PC on which to build such a thing, you'll find this tutorial invaluable: Recovery Drive - Create in Windows 10 - Windows 10 Forums.
    HTH,
    --Ed--
    I've already tried to get into the BIOS as well as the boot menu but the laptop is completely unresponsive to any key presses except for Caps Lock & Num Lock
      My System SpecsSystem Spec


  4. Joined : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 7,976
    Windows 10 IoT
       3 Weeks Ago #4

    It sounds like you have already done this but I'll post it again anyway. Power it down, unplug the power pack and remove the battery. Then press and hold down the power button for 5 seconds or so. Now plug it back in, power up, and try the F keys again. If it was using Windows Fast Startup it wasn't completely shutting down. It was going into a hybrid sleep mode. Accessing the BIOS can be an issue when booting up from this mode. Doing what I posted will force a cold start.
    Doing the free upgrade will often break the factory recovery feature by the way. Even if it works, you'll get the original factory installed OS, not Windows 10. Doing a RESET might have been a better option.

    Can you actually boot into Windows?
      My System SpecsSystem Spec


 


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