1. Joined : Nov 2016
    Posts : 3
    Win 10
       3 Weeks Ago #1

    Reset 'remove everything' - need help


    Hi Guys, I did a 'reset, remove everything' and chose ' remove files and clean hard drive'

    It took about 1.5 hr to complete the first stage.

    It then made me choose to press esc or f11 (I think), I then chose f11.

    It has now been sitting on a black screen with a the circular dot thing loading for the last few hours.

    I tried to restart, but then it came back to the black loading screen.

    Am I doing something wrong?

    Thanks
      My System SpecsSystem Spec


  2. Joined : Nov 2016
    Posts : 3
    Win 10
       3 Weeks Ago #2



    ^this is the black loading screen
      My System SpecsSystem Spec


  3. Joined : Nov 2016
    Posts : 3
    Win 10
       3 Weeks Ago #3

    After hours scratching my head, I finally realised it was my Bluetooth mouse dongle. It has now been unplugged and it's working Reset 'remove everything' - need helpReset 'remove everything' - need helpReset 'remove everything' - need helpReset 'remove everything' - need help
      My System SpecsSystem Spec


 


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