1. Joined : Aug 2015
    Posts : 38
    windows 8.1
       18 Oct 2016 #1

    corrupt windows 10 pro


    Hello,

    Just wondered if anbody could offer any help/advice.

    My father in-law computer undated from windows 7 ultimate to 10 pro without him knowing ( I know it sounds daft, but true) he is 85 , anyway the problem is that he/me will have to do a full clean install, how do I download the full windows 10 being that his computer undated instead of downloading the update, also what about the serial number, do I use the windows 7 serial number.

    The problem he has is that windows explorer 11 works for a few minutes and then if you choose to go to another website comes up with no connection, the only thing which cures it is to reboot and then it does the same thing over again, which is a little annoying .

    Thanks. Sam
      My System SpecsSystem Spec


  2. Joined : Oct 2014
    Posts : 1,284
    W10 Pro + W10 Preview
       18 Oct 2016 #2

    Hi Sam...you might not have to do a full clean install...try the following.
    Open All Settings (bottom right corner on toolbar)....then Update and Security....see attachment.
    Click on Recovery, then Reset This PC.....you will not need a serial number.
    See if that solves your problem.
    Attached Thumbnails Attached Thumbnails rec.PNG  
      My System SpecsSystem Spec


  3. Joined : Aug 2014
    Forever West
    Posts : 2,338
    Win10 Home and Pro, Win7 Home, Linux Mint
       18 Oct 2016 #3

    samIOW said: View Post
    Hello,

    Just wondered if anbody could offer any help/advice.

    My father in-law computer undated from windows 7 ultimate to 10 pro without him knowing ( I know it sounds daft, but true) he is 85 , anyway the problem is that he/me will have to do a full clean install, how do I download the full windows 10 being that his computer undated instead of downloading the update, also what about the serial number, do I use the windows 7 serial number.

    The problem he has is that windows explorer 11 works for a few minutes and then if you choose to go to another website comes up with no connection, the only thing which cures it is to reboot and then it does the same thing over again, which is a little annoying .

    Thanks. Sam
    Not daft but quite true, Win7 Ultimate and Pro will Upgrade to Win10 Pro, especially the free Upgrade when offered.. Unless it's on a physical/company network I wouldn't worry about, just has added features seldom if ever used by Home users.

    Hold down the WIndows key and press R, type winver in the box and press Enter to get the version that is installed. Right-click the Start button and choose System to get more information such as whether activated. The Win7 key didn't have to be entered and won't again as the information needed is digitally stored by Microsoft. Again, if it shows as Activated on the System panel, no worries.

    Also again, right-click the Start button, choose Device Manager then the Networking adapter and Update the drivers, see if that will help. Have seen where uninstalling a device the rebooting causes Windows to look for drivers, may get something better.
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 38
    windows 8.1
       19 Oct 2016 #4

    dencal said: View Post
    Hi Sam...you might not have to do a full clean install...try the following.
    Open All Settings (bottom right corner on toolbar)....then Update and Security....see attachment.
    Click on Recovery, then Reset This PC.....you will not need a serial number.
    See if that solves your problem.
    Hi Dencal,

    Thanks for your reply, But the problem is that he has had windows 10 on for more than 10 days . mores the pity, so I don't have that option. Thanks though.

    Sam
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 38
    windows 8.1
       19 Oct 2016 #5

    Berton said: View Post
    Not daft but quite true, Win7 Ultimate and Pro will Upgrade to Win10 Pro, especially the free Upgrade when offered.. Unless it's on a physical/company network I wouldn't worry about, just has added features seldom if ever used by Home users.

    Hold down the WIndows key and press R, type winver in the box and press Enter to get the version that is installed. Right-click the Start button and choose System to get more information such as whether activated. The Win7 key didn't have to be entered and won't again as the information needed is digitally stored by Microsoft. Again, if it shows as Activated on the System panel, no worries.

    Also again, right-click the Start button, choose Device Manager then the Networking adapter and Update the drivers, see if that will help. Have seen where uninstalling a device the rebooting causes Windows to look for drivers, may get something better.

    Hi Berton,

    Thanks for your reply, I have tried updating all the driver but that didn't work. also it is activated so that is not a problem, where can I download windows 10 from so that I can do a clean install, I fear that might be the problem in that it might have corrupted some files and hopefully doing a clean install will enable him to start a fresh.

    Thanks , Sam
      My System SpecsSystem Spec


  6. Joined : Jan 2015
    UK, Midlands
    Posts : 6,245
    Win 10 Pro (1607)
       19 Oct 2016 #6

    Hi: here's how to get Windows installation media:
    Windows 10 ISO Download - Windows 10 Forums

    Keeping a physical bootable medium is a good idea, as you can use repair and recovery features available when booting from it should you have certain problems.

    Before you do the clean install, have you backed up all the data?
    Consider which programs and licenses you may lose or not have available after a reinstall.

    Here's how to do the clean installation:
    Windows 10 - Clean Install - Windows 10 Forums

    Win 10 should automatically activate.

    Note that resetting your PC is not time dependent. The 10 days applies to how long you have after installing any major build of Win 10 to revert to the previous build.
    Reset Windows 10 - Windows 10 Forums
      My System SpecsSystem Spec


  7. Joined : Oct 2014
    Posts : 1,284
    W10 Pro + W10 Preview
       19 Oct 2016 #7

    samIOW said: View Post
    Hi Dencal,

    Thanks for your reply, But the problem is that he has had windows 10 on for more than 10 days . mores the pity, so I don't have that option. Thanks though.
    Sam
    Sam....RESET in yellow highlight on my previous post attachment....just click Get Started
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Posts : 38
    windows 8.1
       19 Oct 2016 #8

    dalchina said: View Post
    Hi: here's how to get Windows installation media:
    Windows 10 ISO Download - Windows 10 Forums

    Keeping a physical bootable medium is a good idea, as you can use repair and recovery features available when booting from it should you have certain problems.

    Before you do the clean install, have you backed up all the data?
    Consider which programs and licenses you may lose or not have available after a reinstall.

    Here's how to do the clean installation:
    Windows 10 - Clean Install - Windows 10 Forums

    Win 10 should automatically activate.

    Note that resetting your PC is not time dependent. The 10 days applies to how long you have after installing any major build of Win 10 to revert to the previous build.
    Reset Windows 10 - Windows 10 Forums
    Hello Dalchina,

    Thanks for your reply. which I think I will do the clean install option. also thanks for all the links.

    Sam
      My System SpecsSystem Spec


  9. Joined : Oct 2016
    Posts : 1
    Windows 10 and 7 and Linux mint
       19 Oct 2016 #9

    On my desktop a clean install after the upgrade worked just fine. On my laptop it did not. I had to enter the key to activate. I had gotten the keys for both machines before the clean installs using produkey from Nirsoft
      My System SpecsSystem Spec


 


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