1. Joined : Sep 2016
    Posts : 3
    Windows 10
       22 Sep 2016 #1

    Anniversary update and problem Realtel Audio driver


    I have a new Lenovo Ideapad 500 15isk with i5 processor, 12 GB RAM, a 1 TB hard drive and running Windows 10 Home.

    I have just been urged to install the Anniversary Update but I always run into the same problem. After downloading the update the update starts but at some point in the process it tells Me that the Realtek High Definition Audio Driver is not Windows 10 compatible (even though it has worked without problem in the past).

    It then asks me to uninstall the driver, which I agree to and the driver is then (apparently) uninstalled. A restart is requested but after the restart the driver still appears to be there and the next attempt at installing the Anniversary Update fails at the same point.

    I have tried to manually remove the driver without success and I have tried to update the diver but changes nothing changes and the same error always occurs.

    How can I overcome this impasse?
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    UK, Midlands
    Posts : 6,587
    Win 10 Pro (1607)
       23 Sep 2016 #2

    Hi, I use that driver, but had no problems with the upgrade or subsequent updates.

    Basics- let's run chkdsk.
    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Make sure the result is clear or fixed- else do not proceed.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

    I have tried to manually remove the driver without success
    Click image for larger version. 

Name:	Snap 2016-09-23 at 10.20.03.jpg 
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    Tick the box 'Delete the driver..'

    What happens?

    It may be that the copy of the driver you have doesn't comply with the driver signing rules which have become more stringent.

    Meanwhile, if you haven't already done so, download the iso or use the media creation tool to create a physical bootable AU medium (DVD or flash drive.
    Windows 10 ISO Download - Windows 10 Forums

    This is useful to have
    a. for repeat attempts & save download time
    b. for multiple PCs
    c. for its recovery features
    d. avoid issues some experience with Windows update.
      My System SpecsSystem Spec


  3. Joined : Sep 2016
    Posts : 3
    Windows 10
       23 Sep 2016 #3

    dalchina said: View Post
    Hi, I use that driver, but had no problems with the upgrade or subsequent updates.

    Basics- let's run chkdsk.
    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Make sure the result is clear or fixed- else do not proceed.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!


    Click image for larger version. 

Name:	Snap 2016-09-23 at 10.20.03.jpg 
Views:	2 
Size:	44.2 KB 
ID:	102705
    Tick the box 'Delete the driver..'

    What happens?

    It may be that the copy of the driver you have doesn't comply with the driver signing rules which have become more stringent.

    Meanwhile, if you haven't already done so, download the iso or use the media creation tool to create a physical bootable AU medium (DVD or flash drive.
    Windows 10 ISO Download - Windows 10 Forums

    This is useful to have
    a. for repeat attempts & save download time
    b. for multiple PCs
    c. for its recovery features
    d. avoid issues some experience with Windows update.
    I performed a chkdsk exactly as instructed and it was performed after a computer restart.

    The log is shown below:

    + System

    - Provider

    [ Name] Microsoft-Windows-Wininit

    [ Guid] {206f6dea-d3c5-4d10-bc72-989f03c8b84b}

    [ EventSourceName] Wininit

    - EventID 1001

    [ Qualifiers] 16384

    Version 0

    Level 4

    Task 0

    Opcode 0

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2016-09-23T12:35:17.000000000Z

    EventRecordID 6523

    Correlation

    - Execution

    [ ProcessID] 0

    [ ThreadID] 0

    Channel Application

    Computer LAPTOP-8TNMLK59

    Security
    - EventData

    Checking file system on C: The type of the file system is NTFS. Volume label is Windows. A disk check has been scheduled. Windows will now check the disk.
    Stage 1: Examining basic file system structure ... 257024 file records processed. File verification completed. 4532 large file records processed. 0 bad file records processed.
    Stage 2: Examining file name linkage ... 328190 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.
    Stage 3: Examining security descriptors ... The security Id 0xb86 of security descriptor entry at offset 0x184d50 is a duplicate. The security Id 0xb87 of security descriptor entry at offset 0x184e40 is a duplicate. Repairing an index entry with id 2950 in index $SII of file 9. Repairing an index entry with id 2951 in index $SII of file 9. Inserting an index entry with Id 2950 into index $SDH of file 9. Inserting an index entry with Id 2951 into index $SDH of file 9. Repairing the security file record segment. Deleting an index entry with Id 2950 from index $SDH of file 9. Deleting an index entry with Id 2951 from index $SDH of file 9. Cleaning up 541 unused index entries from index $SII of file 9. Cleaning up 541 unused index entries from index $SDH of file 9. Cleaning up 541 unused security descriptors. Security descriptor verification completed. 35584 data files processed. CHKDSK is verifying Usn Journal... Usn Journal verification completed. CHKDSK discovered free space marked as allocated in the volume bitmap. Windows has made corrections to the file system. No further action is required. 179639292 KB total disk space. 64056492 KB in 185129 files. 118288 KB in 35585 indexes. 0 KB in bad sectors. 330332 KB in use by the system. 65536 KB occupied by the log file. 115134180 KB available on disk. 4096 bytes in each allocation unit. 44909823 total allocation units on disk. 28783545 allocation units available on disk. Internal Info: 00 ec 03 00 35 5e 03 00 35 87 06 00 00 00 00 00 ....5^..5....... bc 01 00 00 42 00 00 00 00 00 00 00 00 00 00 00 ....B........... Windows has finished checking your disk. Please wait while your computer restarts.


    However I am still having no joy. Even if I allow the update software to remove the driver or remove it myself (as described above) I still get the same error message telling me that the Realtek High Def Driver is incompatible with Windows 10 and must be removed.

    It looks like the driver is automatically reloaded at a system reboot.

    I'm hoping Lenovo can be od some help.
      My System SpecsSystem Spec


  4. Joined : Jan 2015
    UK, Midlands
    Posts : 6,587
    Win 10 Pro (1607)
       23 Sep 2016 #4

    Hi, Certainly if you have an apparent incompatibility between Realtek supplied software and '10 that's a good idea.

    Clearly sthg is going wrong in that process, suggesting an underlying problem. Chkdsk passed, but has had to make corrections.

    I would now try:
    Open an elevated (admin) command prompt
    Run
    SFC /SCANNOW

    After that:
    You could try downloading Geek uninstaller. Run it, search for Realtek.
    Rt click Hd Audio, click uninstall, then check and approve the scan results.
    Restart and see if it's reinstalled.

    Another approach you could take is to replace the Lenovo version of the Realtek driver with one from Realtek:
    Realtek

    Accept the Chinglish worded terms, and you should see this:
    Click image for larger version. 

Name:	Snap 2016-09-23 at 18.05.48.jpg 
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ID:	102787
    You want the bottom one.

    I have this installed on my laptop, and I found I gained the 'Enhancements' tabs which were previously not present using my manufacturer's version.

    Also, this definitely works with Win 10.
      My System SpecsSystem Spec


  5. Joined : Sep 2016
    Posts : 3
    Windows 10
       23 Sep 2016 #5

    Many thanks for the very detailed advice. I am amazed that you should have spent so much time helping me.

    I will follow your suggestions, hopefully later today or tomorrow.
      My System SpecsSystem Spec


 


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