1. Joined : Jun 2014
    USA
    Posts : 423
    Windows 10 Pro x64
       24 Aug 2016 #1

    Can't get laptop to upgrade to Anniversary Update.


    OK so I have an Asus Zenbook Prime(UX31A) Ultrabook. It was purchased in 2013 and came with Windows 8 x64 Pro installed. The specs are … Intel i7, 256gig SSD drive, 4gig memory. I’ve since updated it to 8.1, then ultimately to Windows 10 Pro TH2 (x64).

    That said, I had issues getting it to update to Threshold 2 and ultimately had to do a clean install to get TH2 installed. It now seems I have to do the same to get the Anniversary update to install as nothing else seems to work; BTW it’s not even been offered through Windows Update.

    Anyway each time I try to install I either get an error code telling me something went wrong, or no error code and a failed install. This is via ISO download and mounting the image, Media Creation tool via USB update, or the get Window 10 Anniversary link.

    Bottom line is there have been two major Windows 10 updates (TH2, Anniversary), and in both instances I’m being forced to do a clean install on my laptop. BTW there were no issues updating my desktop. In fact, it was updated through Windows update without issue. Only the laptop seems to require a clean install.

    Any thoughts as to why this is happening? And yes, I have enough disk space as this is checked during the update and no warnings are issued.

    Thanks.
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    UK, Midlands
    Posts : 6,543
    Win 10 Pro (1607)
       25 Aug 2016 #2

    Hello, you might find more in the Windows Update log:
    Windows Update logs are now generated using ETW (Event Tracing for Windows).
    Please run the Get-WindowsUpdateLog PowerShell command to convert ETW traces into a readable WindowsUpdate.log.

    For more information, please visit http://go.microsoft.com/fwlink/?LinkId=518345

    Also just make sure
    chkdsk C: /F
    is ok.

    Some people find that if they do an in-place upgrade repair install before the upgrade that that helps.
    Disable your AV, remove unnecessary peripherals.

    These may be of interest:
    Solved WIN10 upgrade 1511 to 1607 fails. Error 0dx000009a - Windows 10 Forums
    How to determine what caused Anniversary Update to fail - Windows 10 Forums

    - more if you search this forum for
    anniversary upgrade fails
    as I just did.
      My System SpecsSystem Spec


  3. Joined : Dec 2013
    Portsmouth Hampshire
    Posts : 1,192
    Windows 10 x86 14383 Insider Pro and Core 10240
       25 Aug 2016 #3

    My view is that both WinPE and virgin Windows 10 installations before those couple of final reboots just don't manage chipset functions well, leading to I/O problems and excessive CPU cycles - resulting in slow or failed installations. As well, drivers for onboard hardware going back to Windows 7 or 8 are not always handled well in Windows 10 setup - better once the system is up and running.

    If you simplify your system in terms of hardware and software, the setup is more likely to succeed.

    Clean installs are often easier than upgrades - although at least 1 system I know finds clean installations harder than an initial Upgrade from 7, then upgrades from 10 impossible. The only way I managed progress beyond 10586 was to apply the image directly to a clean partition using Imagex or Dism.

    Disable as much onboard hardware as possible in your old system, and disconnect from internet. Plan to run the new setup from an ISO on the hard drive, not from USB or DVD.

    Shut down and disable all start-up software with MSconfig, and uninstall 3rd party Antivirus, disable realtime protection.
    with notebooks, make sure that the cooling airways are free of lint, perform upgrade in a cool room with additional ventilation/cooling.

    Clean reboot and sign on with an administrator level user. Mount the setup ISO, and run setup with Admin privileges.
    Have patience when things seem to have hung - You can usually call up the command prompt with Shift+F10 during setup and then call Taskmgr.exe from the command line, then go to details to see processes using memory and CPU cycles.
    After the upgrade completes, restart the devices and programs you wish to use, and then run any Windows updates. Windows will usually gather any required drivers at this stage. You may need to get bona-fide Realtek and Intel drivers, rather than MS versions.

    Usually a couple of reboots later, all hopefully is well.
      My System SpecsSystem Spec


  4. Joined : Jun 2014
    USA
    Posts : 423
    Windows 10 Pro x64
       25 Aug 2016 #4

    Fafhrd said: View Post
    My view is that both WinPE and virgin Windows 10 installations before those couple of final reboots just don't manage chipset functions well, leading to I/O problems and excessive CPU cycles - resulting in slow or failed installations. As well, drivers for onboard hardware going back to Windows 7 or 8 are not always handled well in Windows 10 setup - better once the system is up and running.

    If you simplify your system in terms of hardware and software, the setup is more likely to succeed.

    Simplify is what way???


    Clean installs are often easier than upgrades - although at least 1 system I know finds clean installations harder than an initial Upgrade from 7, then upgrades from 10 impossible. The only way I managed progress beyond 10586 was to apply the image directly to a clean partition using Imagex or Dism.

    Disable as much onboard hardware as possible in your old system, and disconnect from internet. Plan to run the new setup from an ISO on the hard drive, not from USB or DVD.

    Though I've not disconnected the internet, I did try installing from the hard drive and it still failed.

    Shut down and disable all start-up software with MSconfig, and uninstall 3rd party Antivirus, disable realtime protection.
    with notebooks, make sure that the cooling airways are free of lint, perform upgrade in a cool room with additional ventilation/cooling.

    My only "AV" is Windows defender; and I don't have many third party apps installed on my laptop as I strictly use it for school, photography, or small tasks when out and about.

    Cooling is fine as I'm also a system builder so taking care of my PC's are priority. Yes... I know you can't custom build laptops, but I do keep mine dust/lint free.


    Clean reboot and sign on with an administrator level user. Mount the setup ISO, and run setup with Admin privileges.

    Been there, done that = fail. And yes, I am the admin of my PC/laptop.

    Have patience when things seem to have hung - You can usually call up the command prompt with Shift+F10 during setup and then call Taskmgr.exe from the command line, then go to details to see processes using memory and CPU cycles.
    After the upgrade completes, restart the devices and programs you wish to use, and then run any Windows updates. Windows will usually gather any required drivers at this stage. You may need to get bona-fide Realtek and Intel drivers, rather than MS versions.

    Usually a couple of reboots later, all hopefully is well.
    Not being funny but I've done many updates/upgrades of Windows in before, but for some odd reason my laptop seems to only want to have major updates "clean installed". Upgrading from 8 - 10, no problem. Upgrading from 10 to TH2, problems = doing a clean install. Upgrading from Windows 10 TH2 to Win 10 Anniversary, problems = doing a clean install? Why?

    Thanks for the input though. Some good stuff.
      My System SpecsSystem Spec


  5. Joined : Jun 2014
    USA
    Posts : 423
    Windows 10 Pro x64
       25 Aug 2016 #5

    dalchina said: View Post
    Hello, you might find more in the Windows Update log:
    Windows Update logs are now generated using ETW (Event Tracing for Windows).
    Please run the Get-WindowsUpdateLog PowerShell command to convert ETW traces into a readable WindowsUpdate.log.

    For more information, please visit http://go.microsoft.com/fwlink/?LinkId=518345

    Also just make sure
    chkdsk C: /F
    is ok.
    Thanks. I'll give this a look see and go from there.

    Oh, and please forgive my slowness in responding as I broke my leg so I can't get around my house as easily as I'd like.

    Peace
      My System SpecsSystem Spec


  6. Joined : Jan 2015
    UK, Midlands
    Posts : 6,543
    Win 10 Pro (1607)
       25 Aug 2016 #6

    Ouch! - sympathies..
      My System SpecsSystem Spec


 


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