1. Joined : Aug 2016
    Pensacola
    Posts : 6
    Windows 10
       10 Aug 2016 #1

    Question About Windows 10 Clean Installation


    hi I'm wondering about a clean installation of windows 10,heres my problem:

    my mom accidently cracked my touch screen on by beats audio 15 special edition pc and now we have to send it back to at&t (we have the premier protection plan insurance) to get it fixed, however At&t lied about 2 things for our insurance from directv Assurion,that my mom had to add on to the package as it was the basic package even though they said it was an all included package
    #1: accidental damage protection plan is not included,hence we had to purchase it as a separate add on.
    #2Software is not covered under the insurance

    so here's my question:

    since software isn't covered,does that mean if they have to wipe the system to fix the screen and reinstall the original OS,can I do a clean install of windows 10 after going back to windows 8.1 and still use the oem recovery kit(contains the original drivers,programs,and windows 8.1 os) I bought for this particular computer to go back to 8.1 factory os condition should I absolutely have to, I understand that if I use the windows 10 installation media and do a custom install that I will have to delete the oem partitions,some people are saying that you cant use oem disks if u do a custom installation of another windows version like windows 10 to restore your computer to the original os because you've deleted the original recovery partition?
      My System SpecsSystem Spec


  2. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       11 Aug 2016 #2

    1) Read your plan carefully before spending more money - what good is insurance if accidents aren't covered?

    2) Back up your data before sending the device anywhere.
    Macrium Reflect FREE is very good
    -> User guide (HTML)
    -> User guide (PDF)
    You can hook it up to a Monitor or TV

    3) While you have it connected to a external display
    Create the OEM recovery media - then you don't have to worry about the OEM recovery partition

    4) No shop should wipe the drive to fix a cracked LCD ... it does happen though - that's why you should backup your data

    5) If you have to reinstall, you can just install Windows 10 if it was already activated on the machine.
    You don't have to restore to factory
    You should wipe the drive for a clean install (you did the backups - right?)

    Windows Update will provide the drivers for the machine ... if there are any missing or problematic drivers, then you can look on the device vendor site (the PC manufacturer might not have current drivers - depends on the mfgr and the age of the machine)
      My System SpecsSystem Spec


  3. Joined : Aug 2016
    Pensacola
    Posts : 6
    Windows 10
       11 Aug 2016 #3

    Slartybart said: View Post
    1) Read your plan carefully before spending more money - what good is insurance if accidents aren't covered?

    2) Back up your data before sending the device anywhere.
    Macrium Reflect FREE is very good
    -> User guide (HTML)
    -> User guide (PDF)
    You can hook it up to a Monitor or TV

    3) While you have it connected to a external display
    Create the OEM recovery media - then you don't have to worry about the OEM recovery partition

    4) No shop should wipe the drive to fix a cracked LCD ... it does happen though - that's why you should backup your data

    5) If you have to reinstall, you can just install Windows 10 if it was already activated on the machine.
    You don't have to restore to factory
    You should wipe the drive for a clean install (you did the backups - right?)

    Windows Update will provide the drivers for the machine ... if there are any missing or problematic drivers, then you can look on the device vendor site (the PC manufacturer might not have current drivers - depends on the mfgr and the age of the machine)
    yes ive done the back ups, what I'm trying to say is if I completely wipe the drive, and do a custom installation of windows 10,will the oem os disks be useable still, should I have to reinstall 8.1: example of it would be will it reinstall the defaults such as partitions etc from this disk or will it be permenantly stuck with windows 10,and the pc wont except the default os.
    an example would be if Microsoft released an update that the only fix for would be to wipe the entire drive and use the eom disk to reinstall default os.
      My System SpecsSystem Spec


  4. Joined : Mar 2015
    Philadelphia
    Posts : 1,078
    Windows 10 Pro x64
       11 Aug 2016 #4

    Accidental damage is rarely, if ever, covered in a basic warranty. That always needs to be added on top of the basic warranty, which is meant to cover defects and things happening on their own, like a failed hard drive. Now, I'm guessing this is an HP computer, so how or why is AT&T involved? Wouldn't your warranty be with either HP or the store you bought it from?

    If you plan to pay for this coverage or repair, I would back up your data, and put a clean, basic install of whatever OS you want. This way, once the hardware is replaced, they can boot it up and verify everything works. Once you get it back, you can wipe the drive and set it up the way you want.

    On a side note, I don't think I'd want anyone handing the replacement besides the computer manufacturer.
      My System SpecsSystem Spec


  5. Joined : Aug 2016
    Pensacola
    Posts : 6
    Windows 10
       11 Aug 2016 #5

    DeaconFrost said: View Post
    Accidental damage is rarely, if ever, covered in a basic warranty. That always needs to be added on top of the basic warranty, which is meant to cover defects and things happening on their own, like a failed hard drive. Now, I'm guessing this is an HP computer, so how or why is AT&T involved? Wouldn't your warranty be with either HP or the store you bought it from?

    If you plan to pay for this coverage or repair, I would back up your data, and put a clean, basic install of whatever OS you want. This way, once the hardware is replaced, they can boot it up and verify everything works. Once you get it back, you can wipe the drive and set it up the way you want.

    On a side note, I don't think I'd want anyone handing the replacement besides the computer manufacturer.
    att&T is providing the insurance for electronics repair through somthing called assurion,my original hp warranty has expired and its around 100 dollars to get a new hp waranty'we got the insurance when we bundled our directv with our att&t internet service,which will allow us to get our devices fixed for $50 per device,instead of paying over so much money to take it to a local shop.
      My System SpecsSystem Spec


  6. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       11 Aug 2016 #6

    gendrake61 said: View Post
    yes ive done the back ups, what I'm trying to say is if I completely wipe the drive, and do a custom installation of windows 10,will the oem os disks be useable still, should I have to reinstall 8.1: example of it would be will it reinstall the defaults such as partitions etc from this disk or will it be permenantly stuck with windows 10,and the pc wont except the default os.
    an example would be if Microsoft released an update that the only fix for would be to wipe the entire drive and use the eom disk to reinstall default os.
    Thanks for the clarification.

    You say backups, but I want to be sure that you created the OEM Recovery media using the OEM utility to do that.

    Yes, you can reinstall the original OS if you need or want to do that. The OEM Recovery media manage the entire process from wiping the drive (you did say make backups - right?) to creating the OEM defined partition scheme, to installing the OS and all the OEM bloatware.

    What you cannot do is use the OEM Recovery discs to install on another machine.


    You can also download the Win8.1 ISO and do a clean install if needed
    See: Clean Install - Windows 8

    This method will not have the OEM bloatware or the OEM Recovery partiton.

    I wouldn't worry about a catastrophic update trashing your machine to the extent where you have to revert to the previous OS - you can roll back your machine to the previous build of Win10 if your scenario ever happens.
      My System SpecsSystem Spec


  7. Joined : Aug 2016
    Pensacola
    Posts : 6
    Windows 10
       11 Aug 2016 #7

    Slartybart said: View Post
    Thanks for the clarification.

    You say backups, but I want to be sure that you created the OEM Recovery media using the OEM utility to do that.

    Yes, you can reinstall the original OS if you need or want to do that. The OEM Recovery media manage the entire process from wiping the drive (you did say make backups - right?) to creating the OEM defined partition scheme, to installing the OS and all the OEM bloatware.

    What you cannot do is use the OEM Recovery discs to install on another machine.


    You can also download the Win8.1 ISO and do a clean install if needed
    See: Clean Install - Windows 8

    This method will not have the OEM bloatware or the OEM Recovery partiton.

    I wouldn't worry about a catastrophic update trashing your machine to the extent where you have to revert to the previous OS - you can roll back your machine to the previous build of Win10 if your scenario ever happens.
    that's all I need to know,ive marked it as solved,thanks bart.
      My System SpecsSystem Spec


 


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