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  1. Joined : Jul 2016
    Posts : 8
    Windows 7
       19 Jul 2016 #1

    Get Windows 10 tool objects to apps that have already been removed!


    Earlier today, I decided to accept the free offer on my Win 7 Samsung laptop to upgrade to Windows 10. The upgrade checker started by telling me that this laptop was compatible but now seems to be in two minds about the subject and won't let me upgrade. Some assistance would be greatly appreciated, as the July 29 deadline is fast approaching.

    One screen on the Get Windows 10 dialogue box reads as follows:

    • This PC works with Windows 10

      You won't be able to use the Guest account in Windows 10.

      You'll need to uninstall these apps during the upgrade
      Samsung Recovery Solution 5
      Easy Settings [another Samsung app]


    I decided to uninstall the 2 Samsung apps before starting the Win 10 upgrade, but the Get Windows 10 dialogue box still insists that they are there despite a couple of reboots. Those apps no longer appear in Control Panel's Uninstall or Change a Program list. Neither are there any obviously related Services still running.

    When I try to proceed with the Win 10 upgrade I am presented with another page of the Get Windows 10 dialogue box:

    • Unfortunately, this PC is unable to run Windows 10
      We're sorry to let you know that this PC can't upgrade to Windows 10 because one of more things are incompatble. See right for details [that takes me back to the other page quoted above, which tells me that my laptop works with Win 10!]


    This is very frustrating. Where do I go from here?

    David
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 77
    Windows 10 pro 64bit
       19 Jul 2016 #2

    Have you tried using ccleaner (thread on this forum) Latest CCleaner Version Released - Windows 10 Forums

    and clearing out all the registery entries for the tools.
      My System SpecsSystem Spec


  3. Joined : Jul 2016
    Posts : 8
    Windows 7
       19 Jul 2016 #3

    aramil said: View Post
    Have you tried using ccleaner (thread on this forum) Latest CCleaner Version Released - Windows 10 Forums and clearing out all the registery entries for the tools.
    I've just hit a very similar problem on my primary PC, a Dell T7500 Precision Workstation running 64-bit Windows 7.

    The 'Get Windows 10' tool allowed me to download Win 10 and only then warned me that 3 apps were incompatible. 2 of those app names were accompanied by an uninstall button that did what it said, while the 3rd app (Acronis TrueImageHome) was flagged as requiring a manual uninstall. I exited the Get Windows 10 tool and then did what was necessary to remove all traces of Acronis TrueImageHome. This included using Revo Uninstaller Pro to delete all associated registry entries for this app.

    However, when I reopened The 'Get Windows 10' tool it still listed Acronis TrueImageHome as an incompatible app that prevented installation of Win 10. I now have two Win 7 machines that refuse to process the Win 10 upgrade because of apps that have already been deleted. Grrrrrrrr!!

    I don't have Revo Uninstaller Pro on my laptop, so I took your suggestion of using the latest version of CCleaner (5.20) to look for registry issues relating to the two previously mentioned Samsung apps. Unfortunately, I failed to find anything relevant.

    It's beginning to look as if it's the 'Get Windows 10' tool that's not refreshing its settings.

    David
      My System SpecsSystem Spec


  4. Joined : Jul 2015
    Posts : 6,880
    Windows 10 Pro
       19 Jul 2016 #4

    Easiest way to do the upgrade, we have found, is to download the ISO file. Use either the save ISO file for a DVD function of the Windows 10 Media Creation Tool or download the ISO file from Tech Bench.

    Windows 10

    Tech Bench

    Mount the ISO file so you get a virtual DVD drive. In Windows 7 you have to use a 3rd party program:
    How do I mount iso image file in Windows 7?

    To start the Windows 10 upgrade, run setup.exe inside the virtual DVD drive from the mounted ISO file.
      My System SpecsSystem Spec


  5. Joined : Jul 2016
    Posts : 8
    Windows 7
       19 Jul 2016 #5

    NavyLCDR said: View Post
    Easiest way to do the upgrade, we have found, is to download the ISO file. Use either the save ISO file for a DVD function of the Windows 10 Media Creation Tool or download the ISO file from Tech Bench.

    Windows 10

    Tech Bench

    Mount the ISO file so you get a virtual DVD drive. In Windows 7 you have to use a 3rd party program:
    How do I mount iso image file in Windows 7?

    To start the Windows 10 upgrade, run setup.exe inside the virtual DVD drive from the mounted ISO file.
    Is the process you have described intended for running an upgrade from Win 7 to Win 10 (without the need to reinstall all your application software) or is it for doing a clean install of Win 10?
      My System SpecsSystem Spec


  6. Joined : Jul 2015
    Posts : 6,880
    Windows 10 Pro
       19 Jul 2016 #6

    haggis999 said: View Post
    Is the process you have described intended for running an upgrade from Win 7 to Win 10 (without the need to reinstall all your application software) or is it for doing a clean install of Win 10?
    Upgrading. In order to clean install Windows 10 you have to create a USB flash drive or DVD from the ISO file and boot from the flash drive or DVD. To upgrade you run setup.exe from inside Windows 7 either from the mounted ISO file or from a Windows 10 USB flash drive or DVD inserted with Windows 7 running.
      My System SpecsSystem Spec


  7. Joined : Jul 2016
    Posts : 8
    Windows 7
       19 Jul 2016 #7

    My guess that it is the 'Get Windows 10' tool that's not refreshing its settings is supported by the fact that both these machines quote a "Last run" date on the page that lists the so-called incompatible apps. Those dates are both in the past.

    How can you force 'Get Windows 10' to run another check?
      My System SpecsSystem Spec


  8. Joined : Jul 2015
    Posts : 6,880
    Windows 10 Pro
       19 Jul 2016 #8

    haggis999 said: View Post
    How can you force 'Get Windows 10' to run another check?
    Don't know about that one. Ask any forum member here who has upgraded more than one computer to Windows 10 and they will advise you to ignore the Get Windows 10 app and use the ISO file. You might even be able to create the ISO file from the Windows 10 already downloaded by the Get Windows 10 app so you don't have to download it again:
    ESD to ISO - Create Bootable ISO from Windows 10 ESD File - Windows 10 Forums
      My System SpecsSystem Spec


  9. Joined : Jul 2016
    Posts : 8
    Windows 7
       19 Jul 2016 #9

    NavyLCDR said: View Post
    Don't know about that one. Ask any forum member here who has upgraded more than one computer to Windows 10 and they will advise you to ignore the Get Windows 10 app and use the ISO file.
    OK, I'll take your advice and give it a go. Is the free version of WinISO (with a file size limit of 500MB) enough to handle this job?

    Thanks for your help on this.

    David
      My System SpecsSystem Spec


  10. Joined : Jul 2015
    Posts : 6,880
    Windows 10 Pro
       19 Jul 2016 #10

    haggis999 said: View Post
    OK, I'll take your advice and give it a go. Is the free version of WinISO (with a file size limit of 500MB) enough to handle this job?
    Yes, the free version is fine. The 500mb limit only applies to creating/writing an ISO file, not mounting it. Ignore my edit - hopefully you didn't see it. You want WinISO 6 free version :-)
      My System SpecsSystem Spec


 
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