1. Joined : Jul 2016
    TN, USA
    Posts : 8
    Windows 10
       17 Jul 2016 #1

    Stuck restarting after failed factory reset, reset still not working


    Getting an infinite loading sort of error where my comp goes to HP loading screen, blackscreen, turns off, and repeats. Very annoying and nothing I've seen so far is working. I don't have a disk or drive to use to reload Windows with, and I didn't set any system restore points like an idiot, so I'm stuck here. I'm not that great with computers so any help would be appreciated, thanks.
      My System SpecsSystem Spec


  2. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,334
    Windows 10 Pro X64 14393.576
       17 Jul 2016 #2

    What is the full model number of the HP desktop?
      My System SpecsSystem Spec


  3. Joined : Jul 2016
    TN, USA
    Posts : 8
    Windows 10
       18 Jul 2016 #3

    Ztruker said: View Post
    What is the full model number of the HP desktop?
    Model name as listed in BIOS menu 550-a114.
      My System SpecsSystem Spec


  4. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,334
    Windows 10 Pro X64 14393.576
       18 Jul 2016 #4

    Did the computer come with Windows 10 or did you upgrade?

    If it came with 10 then you can use the HP Recovery Manager to restore to factory new state.

    Using the HP Recovery partition (select products only)

    The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
    recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.

    To start HP Recovery Manager from the HP Recovery partition:

    IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
    beginning these steps (select products only).

    1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery Environment.
    - or-
    For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button.

    For tablets without keyboards:
    Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
    - or -
    Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
    - or -
    Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

    2. Select Troubleshoot from the boot options menu.

    3. Select Recovery Manager, and then follow the on-screen instructions.
    If you upgraded you can do a Clean Install by downloading Win 10 and creating a USB Flash drive via Media Creation Tool or download the ISO directly from Techbench.

    Follow this tutorial: Windows 10 - Clean Install

    The first step tells you how to download Win 10 and create a flash drive to install from.

    All of these procedures will wipe out everything on the hard drive so you need to backup any data you don't want to lose first.
    Last edited by Ztruker; 28 Jul 2016 at 22:23.
      My System SpecsSystem Spec


  5. Joined : Jul 2016
    TN, USA
    Posts : 8
    Windows 10
       21 Jul 2016 #5

    Ztruker said: View Post
    Did the computer come with Windows 10 or did you upgrade?

    If it came with 10 then you can use the HP Recovery Manager to restore to factory new state.



    If you upgraded you can do a Clean Install by downloading Win 10 and creating a USB Flash drive via Media Creation Toll or download the ISO directly from Techbench.

    Follow this tutorial: Windows 10 - Clean Install

    The first step tells you how to download Win 10 and create a flash drive to install from.

    All of these procedures will wipe out everything on the hard drive so you need to backup any data you don't want to lose first.
    Won't let me clean install. Says something along the lines of "Windows didn't load correctly." Can't figure out how to fix it.
      My System SpecsSystem Spec


  6. Joined : Jul 2015
    Posts : 6,871
    Windows 10 Pro
       21 Jul 2016 #6

    Are you booting the computer from a Windows 10 installation USB flash drive or DVD? That's what you have to do to clean install Windows.
      My System SpecsSystem Spec


  7. Joined : Jul 2016
    TN, USA
    Posts : 8
    Windows 10
       21 Jul 2016 #7

    NavyLCDR said: View Post
    Are you booting the computer from a Windows 10 installation USB flash drive or DVD? That's what you have to do to clean install Windows.
    Using a bootable USB atm.
      My System SpecsSystem Spec


  8. Joined : Jul 2016
    TN, USA
    Posts : 8
    Windows 10
       28 Jul 2016 #8

    This is still unsolved, nothing is working. Please help.
      My System SpecsSystem Spec


  9. Joined : Jul 2016
    TN, USA
    Posts : 8
    Windows 10
       28 Aug 2016 #9

    Still unsolved. Need any advice you can offer. Help ASAP
      My System SpecsSystem Spec


 


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