New
#1
Windows 10 Upgrade Failure Results in Unusable PC – Specific Questions
I tried to upgrade a laptop to Windows 10. The result of the upgrade is a PC with CPU usage constantly at 95% or more, so that it is unusable. The only tools I have found to work are Task Manager/Resource Monitor, and the Run item when you right click the Start Menu. I am asking for general help to solve my problem, but also specific help for these two questions which I am pursuing to solve my problem:
- What services are dependent on WinHttpAutoProxySvc?
- How can I get bcdedit to run in the command window? (I may need to switch to administrator within the command window.)
Details: I have a Dell Latitude E5400 with Intel Core2 Duo T7250 @2Gz, 3 GB RAM, over 100 GB of available hard drive space, and Intel Integrated Graphics. It was running Windows 7 Pro SP1, 32 bit. I upgraded using the Get Windows 10 app that has been on my PC for months. The upgrade process was troublesome. On the first attempt, something went wrong and it said “Try Again”, which I did. For the second attempt, it took a very long time. After accepting the legal stuff, I had that circle with the percentage in it for about 12 hours before it finished. After that I had a screen with just a blue Windows 10 logo and spinning dots. This lasted for roughly 40 hours. After choosing custom settings, it went thru some screens and eventually went to a black screen with a small window saying “Personalized settings. Setting up personalized settings for Web Platform Customizations” . This was there for 6 days before I decided to force a power down.
Since then I have forced a power cycle and rebooted many times. (Shutdown from the Start Menu never finishes.) Most reboots result in just a black screen (although I can see and move the cursor). About a quarter of the time, I get a normal looking Windows 10 desktop, with the same wallpaper slide show that I had on the Windows 7 install. However, most things do not work – try to start them and nothing happens. This includes MS WORD, File Explorer, left clicking on the Start Menu, etc. I can right click on the Start Menu, but Search, Command Prompt, Computer Management, etc. do not get any response. Only Run works. And only for the command prompt that I’ve seen so far. However, I can also do CTL-ALT-DLT and open Task Manager and then Resource Monitor. When I do this I see that WinHttpAutoProxySvc is taking 75-80% of CPU, and iphlpsvc is taking 17-20% of CPU. This is constant over many reboots over many days of runtime. So my CPU is constantly pegged at 95% or more. And from what I’ve discovered so far, the only tools at my disposal are Task Manager and the command prompt. I normally use a docking station, but I get the same behavior when the laptop is by itself with no wires whatsoever plugged into it.
I tried to stop WinHttpAutoProxySvc in the Services tab of Task Mgr, but it says I can’t because other services depend on it. I checked the Internet including sites like Black Viper, but I can’t find anything specific to Windows 10, and they all say no dependencies. So this is my question 1) above. What services depend on this, so I can try to stop them?
I also tried to stop iphlpsvc, but after 2 hours it was still “Stopping” and CPU usage had not gone down, so I gave up on that. I also tried selecting “Open Services” by right clicking on a service in the Task Mgr Services tab so I could disable services. This brings up a window, but it never paints the data, even after hours of wait.
Another approach I have pursued is to try to boot into safe mode. Tapping F8 does not work for me. I’ve read that I must execute “bcdedit /set {default} bootmenupolicy legacy” to enable F8. When I try this, I get “Access is Denied”. I wonder if this is because I must be administrator. So this is my question 2) above – how can I switch to administrator within the command line interface? Remember, Right click – Search does not work for me.
If anyone has any other suggestions, I would appreciate it. Thank you for your attention.