1.    30 Jun 2016 #1

    Win10 blank screen after updating and rebooting


    I just did another clean install of Win10 and all went smoothly except for one problem.

    After the updates were installed I rebooted my laptop and then I noticed after coming back from my dinner a blank black screen with not even a mouse cursor. The power button light was ON only with no responses to input, nothing at all.

    So I waited and still no response. So I just pressed the power button and the notebook shutdown.

    After powering on again the system booted with the configuring updates and now is back to normal.

    This was not the first time this happened when after installing Win10. The same happened about a week ago. After many installs like this it happened only twice.


    Whenever this happens again, how do I recover without a forcible shutdown?

    I'm going to have to install Windows again due to this.

    My system is ok now.

    I have sleep and hibernation off.
      My System SpecsSystem Spec


  2. Joined : Apr 2016
    Manchester, U.K.
    Posts : 286
    Windows 10 Pro 64bit
       30 Jun 2016 #2

    Are you sure it wasn't the plain blank screensaver as that is just a black screen - did you move your mouse or press esc key to see if it cleared the screen?
    If it is the black screen problem & not the screensaver try ctrl alt delete to see if it clears the screen.
      My System SpecsSystem Spec

  3.    30 Jun 2016 #3

    I tried everything hitting keys moving mouse...

    Usually after a reboot it goes to the lock screen. But no, just blank black screen with no responses to input.

    After a forced power off my system booted and continued finishing updates.

    How I recover from this if it happens?
    What keys do I have to hit?

    I don't want to force a shutdown which is bad for the hdd.
      My System SpecsSystem Spec


  4. Joined : Apr 2016
    Manchester, U.K.
    Posts : 286
    Windows 10 Pro 64bit
       30 Jun 2016 #4

    You can try the ctrl alt del combo, I've had success with that, can't say why it works though.
      My System SpecsSystem Spec

  5.    30 Jun 2016 #5

    Reinstalled Win10 again, done all the updates and rebooted and now this time it's ok.

    What could of caused this to happen?

    How can I reboot without a full shutdown when this occurs again?

    Remember the issue was before the lock screen.
    Last edited by win10freak; 30 Jun 2016 at 18:28.
      My System SpecsSystem Spec


  6. Joined : Apr 2016
    Manchester, U.K.
    Posts : 286
    Windows 10 Pro 64bit
       01 Jul 2016 #6

    I've had the problem coming out of sleep, the screen remains blank/black but the Carl alt del combo worked for me.
    It can be fine for weeks or months but then it'll happen, no change unless it's a Windows update which resets something - display drivers up to date (I have dual graphic cards - nVidia & IntelHD).
      My System SpecsSystem Spec


 


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