1. Joined : Jun 2016
    Posts : 4
    windows 10
       25 Jun 2016 #1

    Windows 10 - reset pc in loop from 64% to 97%


    New laptop and kids downloaded a bunch of viruses/malware by mistake. In hindsight, should have had better oversight but we all learned something from these mistakes. I could not do anything with pop-ups telling me to buy spam removal, etc. Tried cleaning up for a few hours and internet research on other computer suggested to restore computer. No big deal since new computer and not much installed. So, I got to the search menu and typed in 'restore'. I clicked on 'reset this pc' program/icon. Went through the choice and for about 12 hours it continually goes through the windows install from 64% to 97% and resets. Then starts loop over (window install from 64% to 97%). This is a black screen and I am unable to do anything. Tried windows and x, ctl alt delete. Took battery out for 30 minutes. No matter what, the machine will not get to the desktop or dos window or any other window and keeps going through this loop. I bought this laptop off amazon and came with preloaded windows 10. I don't have any software shipped with this laptop. Anyway, is there anything I can do to get out of the loop. Any recommendations in where I can bring it in. Seeing it is a $200 laptop, it may be better to junk it then pay for an IT type person to fix (I've never had to bring a computer/laptop in even from the 486 days so don't know the costs of fix vs. junking). Really got stuck on this one.....thanks for your inputs.
      My System SpecsSystem Spec


  2. Joined : Jun 2016
    Posts : 4
    windows 10
       26 Jun 2016 #2

    Been doing the loop for about 36 hours. Just letting it run.
      My System SpecsSystem Spec


  3. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,352
    Windows 10 Pro X64 14393.576
       27 Jun 2016 #3

    WHat is the Lenovo model number? They provide a recovery partition on the hard drive that you can access to restore the computer to it's factory new state, which is better than a refresh, especially now since it is not working.

    No point in letting it continue to run.

    Look at the Users Guide from the Lenovo web site for your specific laptop and it will tell you how to start the recovery process. Provide the model number here and we'll help find that info.
      My System SpecsSystem Spec


  4. Joined : Nov 2015
    Posts : 193
    Windows 10 Home
       27 Jun 2016 #4

    Download the win10 iso and install from scratch. It's a better cleaner install anyway.
      My System SpecsSystem Spec


  5. Joined : Jun 2016
    Posts : 4
    windows 10
       27 Jun 2016 #5

    4th home laptop for family use. Different make/model.
    HP
    item model #: 15-af131dx
    copied from amazon: HP - 15.6" Laptop / AMD A6-Series / 4GB Memory / 500GB Hard Drive / DVDRW/CD-RW / Windows 10 - Black

    Will look to see if I can figure it out from HP's website. Appreciate if you know the procedure too? Thank you!
      My System SpecsSystem Spec


  6. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,352
    Windows 10 Pro X64 14393.576
       30 Jun 2016 #6
      My System SpecsSystem Spec


 


Similar Threads
Thread Forum
Endless boot loop after reset
Ok so basically, after successfully installing windows 10 from windows 7, I decided to clean my hard drive and reset windows because I deleted my "edge" and thus my apps were not working. The problem then started, the reset went fine until it...
Installation and Setup
Windows 10 New Computer - Reset - Stuck in Loop
Hello, I've searched dozens of posts about the "reset loop" problem but most seem to involve upgraded computers and none exactly describe my situation. I would appreciate any help you could provide. Computer - HP Envy x360 Laptop, i5...
General Support
Windows 10 Reset had a problem, now stuck in a continuous boot loop?
Earlier this afternoon I decided to reset Windows 10 as I had a problem with BSOD BAD_POOL_CALLING over and over again. I booted in Safe Mode, went to Advanced Options and so on. It wasn't a factory-new reset, just the one that removes all files,...
Installation and Setup
Stuck at a loop during Windows 10 reset
I recently upgraded my Windows 7 PC to Windows 10 using Windows Update. The whole process was smooth. I never really ran into any problem. Because the PC is so relatively old, I decided to delete all files and reinstall windows 10 using the windows...
Installation and Setup
Windows 10 boot loop question - USB OS load vs. System Reset
PC worked great day one of my upgrade; games were running way better and I was happy with 10. However, last night I put the PC to sleep; when I woke up, I noticed PC on so I powered the monitor and the tool bar on the bottom left (cortana, windows...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:29.
Find Us
Twitter Facebook Google+



Windows 10 Forums