Page 1 of 2 12 LastLast

  1. Joined : May 2016
    Posts : 5
    Unsure
       03 May 2016 #1

    Windows 10 Reinstallation


    About a month ago the "Bad Image" error started popping up whenever I tried to open clients such as that for Skype and League of Legends. Uninstalling and reinstalling were not fixing the problem, so I decided to do a refresh to see if that would help. Just my luck, the power went out partway through and I haven't been able to fully boot the PC since then, probably because something is corrupted. I can get to the f11 options during startup (when it is starting up, if I don't touch the keyboard the screen is just black, no logo or icon, eternally). I tried refreshing and resetting my PC to which it just said "there was a problem resetting your PC" after only a few minutes. Then I tried to use my laptop to download Windows 10 installation media into a flash drive as per the Internet's instructions, but if I select boot from hard drive on the f11 menu, the HP logo and loading icon show up for a minute, then the screen goes back to eternally black. I'm not sure if there's much else I can do to fix it at this point, as I feel like I've tried everything. I only just got this PC for Christmas a few months ago, and my dad will be pissed if I have to take it to him because its not working after that short of a time period, especially because the PC, monitor, and graphics card are all very expensive. The PC is an HP Envy. Are there any other things I can do to factory reset my PC? I didn't have any important files on it so preserving my old data is not a concern. Any and all advice is greatly appreciated!
      My System SpecsSystem Spec


  2. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,358
    Windows 10 Pro X64 14393.576
       03 May 2016 #2

    Did you create restore discs for the computer, or did you create an image backup?

    If not and you have a flash drive with Windows 10 install on it then boot the flash drive, not the hard drive then do a Clean Install.

    See here: Windows 10 - Clean Install

    That will wipe out everything then install a new copy of Windows 10 so it will be sort of like when you first got the computer but without any of the bloatware manufacturers place on their computers.
      My System SpecsSystem Spec


  3. Joined : May 2016
    Posts : 5
    Unsure
       03 May 2016 #3

    Ztruker said: View Post
    Did you create restore discs for the computer, or did you create an image backup?

    If not and you have a flash drive with Windows 10 install on it then boot the flash drive, not the hard drive then do a Clean Install.

    See here: Windows 10 - Clean Install

    That will wipe out everything then install a new copy of Windows 10 so it will be sort of like when you first got the computer but without any of the bloatware manufacturers place on their computers.
    How do I boot the flash drive? I hadn't thought of creating any restore discs or image backups... smart of me, I know.
      My System SpecsSystem Spec


  4. Joined : Oct 2013
    NW Florida
    Posts : 6,784
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       03 May 2016 #4

    It should list the keys on the bottom of the HP logo on boot up, but HP is most of the time the Escape Key. Start tapping it as soon as you see the HP logo and select the flash drive. You only have a couple of seconds to tap the key.
      My System SpecsSystem Spec


  5. Joined : May 2016
    Posts : 5
    Unsure
       04 May 2016 #5

    essenbe said: View Post
    It should list the keys on the bottom of the HP logo on boot up, but HP is most of the time the Escape Key. Start tapping it as soon as you see the HP logo and select the flash drive. You only have a couple of seconds to tap the key.
    Escape wasn't doing anything, so I checked a virtual guide for my PC (http://h10032.www1.hp.com/ctg/Manual/c04843029) and it told me Esc/f9 on page 20, but when I do that, the HP logo just appears on the screen for a few seconds, then the screen is blank for a few seconds, then back to the logo, etc. I'm seriously losing hope on this PC now...
      My System SpecsSystem Spec


  6. Joined : Nov 2015
    Posts : 4,766
    windows 10 Home threshold2
       04 May 2016 #6

    xXDauntlessXx said: View Post
    I can get to the f11 options during startup (when it is starting up, if I don't touch the keyboard the screen is just black, no logo or icon, eternally).
    but if I select boot from hard drive on the f11 menu, the HP logo and loading icon show up for a minute, then the screen goes back to eternally black.
    Question :
    Why did you select " boot from hard drive" when you were using an USB flash drive ?

    Shouldn't you select USB option to boot from ?


    adding................ if F11 does not offer option to boot from an USB drive (my old Dell lapyop does not have boot from USB), then burn the iso file to a bootable DVD > then select boot from hard drive.
      My System SpecsSystem Spec


  7. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,358
    Windows 10 Pro X64 14393.576
       04 May 2016 #7

    That's what I see in the manual as well:

    Code:
    Changing the computer boot order
    If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
    the order of devices listed in BIOS where the computer looks for startup information. You can change the
    selection to an optical drive or a USB flash drive.
    To change the boot order:
    IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
    beginning these steps.
    1. Insert the HP Recovery media.
    2. Access BIOS:
    For computers or tablets with keyboards attached:
    ▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
    For tablets without keyboards:
    ▲ Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
    - or -
    Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
    3. Select the optical drive or USB flash drive from which you want to boot.
    4. Follow the on-screen instructions.
    20
    What is the full model number oif the HP Envy computer?
      My System SpecsSystem Spec


  8. Joined : May 2016
    Posts : 5
    Unsure
       04 May 2016 #8

    That was my mistake, there wasn't a flash drive option. I don't have a disc drive so I cannot burn it onto a disc. The HP Envy is 750-114. I'm not sure if anyone's currently envying the brick sitting below my desk as of right now though.
      My System SpecsSystem Spec


  9. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       05 May 2016 #9

    xXDauntlessXx said: View Post
    That was my mistake, there wasn't a flash drive option. I don't have a disc drive so I cannot burn it onto a disc. The HP Envy is 750-114. I'm not sure if anyone's currently envying the brick sitting below my desk as of right now though.
    Disconnect all external components, except the monitor - use a wired mouse and KB if you have them


    Create Windows 8 media
    See: Create installation media for Windows 8.1 - Windows Help
    -> If you need to install or reinstall Windows 8.1, you can use the tool on this page to create your own installation media using either a USB flash drive or a DVD.

    -- OR --

    Create Windows 10 media
    See: Windows 10
    -> If you need to install or reinstall Windows 10 using a USB or DVD, you can use the media creation tool below to create your own installation media with either a USB flash drive or a DVD. The tool provides file formats optimized for download speed and can be used to create ISO files.


    Try the USB in different ports - it might not be seen if it's in a USB 3.0 port
    The BLUE ports are 3.0 - use the BLACK ports
    Top I/O ports
    USB 3.0 (2)
    USB 2.0 (2)
    Headphone (1)
    Microphone (1)

    Back I/O ports
    Click image for larger version. 

Name:	c04790468.jpg 
Views:	49 
Size:	8.4 KB 
ID:	78268
    1: USB 2.0 (2)
    2: LAN (Ethernet)
    3: HDMI (2)
    4: USB 3.0 (2)
    5: Audio: Line in
    6: Audio: Line out
    7: Audio: Microphone
    You'll only be given the USB boot option if the machine sees the drive.

    F9 is the boot option menu - tap that repeatedly during startup (you said esc didn't work)

    I'll have to bow out for now - essenbe and other members can guide you the rest of the way.

    If all else fails - the machine is still under warranty !!!!!
      My System SpecsSystem Spec


  10. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       05 May 2016 #10

    Research points to a virus
    Google results: Bad image error

    Rather than you sorting through all the results, I suggest running Windows Defender Offline

    You'll still need to figure out how to boot from the USB you create on an uninfected machine (Library, Friend, or Dad)
    Don't sweat getting infected - even techies get infected.
    Do become Internet savvy: Safe browsing tips

    Sorry I didn't first search for the error you provided. My focus is off kilter.
      My System SpecsSystem Spec


 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
wondering if file recovery after Windows Reinstallation was possible
Hi all, About a month ago my computer was misbehaving and needed repair, so I went to Best Buy. Long story short, I did not backup my computer to the utmost. When they reinstalled windows, I was bummed but went along my merry way, not even...
Performance & Maintenance
Reinstallation of Windows 10
I encounter was I had a very bad issue, I did a sfc /scannow and it found corrupted files and was unable to repair them. Dism also found errors. I even try to create a recovery and repair it, it says my system32 also having issues and cannot be...
General Support
Solved Windows 10 Reinstallation in case of computer crash for free upgraded
Hi, Please guide me to thread or link which provides information as how we can make ISO file or Windows Image file for re-installation in case computer crashes for free upgrade users. Thanks
General Support
Solved Will I still be able to upgrade to Windows 10 after a reinstallation?
Hi, Because my current Windows installation seems to have issues that are beyond fixing (http://www.eightforums.com/general-support/69327-no-programs-associated-perform-action-cpl.html#post517811), I plan on reinstalling Windows 8.1 though the...
Installation and Setup
Windows 10 does away with the reinstallation headaches
Windows 10 does away with the reinstallation headaches | PCWorld
Windows 10 News
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:43.
Find Us
Twitter Facebook Google+



Windows 10 Forums