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win10 upgrade stuck at key request
I have three computers in family that were given upgrades on the win7 family plan. One was just informed it was eligible for win10 upgrade. I think I made the mistake of custom install (for a clean install) instead of an upgrade and, related to other problems with windows update, I might have lost my activation on win7. Long story short, when I got to the point where win10 was installed and asking for a key I knew I had done a no no as, if I had done it correctly, I should not have been asked for a key. Of course I have no key but the win7 key and the install just sits there with no options but to input the key, which I don't have. What's my best course of action here?
thanks in advance