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  1. Joined : Oct 2015
    Posts : 2
    Windows 10
       08 Oct 2015 #1

    New laptop locked


    I bought a new hp laptop, pulled it out of the box, started it up, and it was stuck on "just a moment" for over an hour. It suddenly restarted by itseld, and went to a login screen. The user is defaultuser0, password protected. Please help!
      My System SpecsSystem Spec


  2. Joined : Jul 2015
    Posts : 6,887
    Windows 10 Pro
       08 Oct 2015 #2

    mommalminer said: View Post
    I bought a new hp laptop, pulled it out of the box, started it up, and it was stuck on "just a moment" for over an hour. It suddenly restarted by itseld, and went to a login screen. The user is defaultuser0, password protected. Please help!
    Ummm take it back to where you bought it?
      My System SpecsSystem Spec


  3. Joined : Oct 2015
    Posts : 2
    Windows 10
       09 Oct 2015 #3

    NavyLCDR said: View Post
    Ummm take it back to where you bought it?
    Yeah, ok.
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 610
    W10
       09 Oct 2015 #4

    Yes, that is what I would advise as well. You newly bought it and it obviously has some kind of defect.
      My System SpecsSystem Spec


  5. Joined : Jul 2015
    Posts : 6,887
    Windows 10 Pro
       09 Oct 2015 #5

    Joergi said: View Post
    Yes, that is what I would advise as well. You newly bought it and it obviously has some kind of defect.
    It almost sounds like it is a returned product and there was some halfway attempt to reset it to factory made previously.
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    Posts : 610
    W10
       09 Oct 2015 #6

    Maybe, but that doesn't matter for mommalminer. He was promissed something working, but he got something broken. End of story.
      My System SpecsSystem Spec


  7. Joined : Jul 2015
    Posts : 6,887
    Windows 10 Pro
       09 Oct 2015 #7

    mommalminer said: View Post
    I bought a new hp laptop, pulled it out of the box, started it up, and it was stuck on "just a moment" for over an hour. It suddenly restarted by itseld, and went to a login screen. The user is defaultuser0, password protected. Please help!
    You can try booting it from a Windows 10 install media created with Media Creation Tool from another computer and select the repair option instead of "Install Now". That might get you into a menu that allows you to try a factory refresh from the recovery partition (if there is one).
      My System SpecsSystem Spec

  8.    09 Oct 2015 #8

    In the HP manual/documentation, does it list a password to use on the first login? Can you Google "default username and password for HP xxxxxxx laptop"?
      My System SpecsSystem Spec


  9. Joined : Jul 2015
    Posts : 6,887
    Windows 10 Pro
       09 Oct 2015 #9

    10userNYC said: View Post
    In the HP manual/documentation, does it list a password to use on the first login? Can you Google "default username and password for HP xxxxxxx laptop"?
    A new computer should not start up with a default user. A new computer should start up to the Windows OOBE (Out of Box Experience) which has the user set up their first account.
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Posts : 610
    W10
       09 Oct 2015 #10

    True. As an ordinary end user you will most likely not be able to get it to do another start, which then looks as if it was the first one, running the OOBE stuff and so. And you don't have to. I would return it.
      My System SpecsSystem Spec


 
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