1. Joined : Sep 2015
    Posts : 5
    Hi
       27 Sep 2015 #1

    Windows 10


    Help
    I started the windows 10 upgrade
    Its at the part when it wants my password but every time I put it in & click next it acts like its loading but then does nothing..
    I cannot access my compurer at all..
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    KS
    Posts : 526
    W 7 desktop Home Premium 64 - OS
       27 Sep 2015 #2

    That is why I don't put a pass word on my pc. That happened to me and even HP would not help me get in. I think the thought is it might have been stolen. Sorry I can't help you. I don't know what I did to get in, just kept fooling around trying to get in I guess.
      My System SpecsSystem Spec


  3. Joined : Jul 2015
    Eastbourne East Sussex UK
    Posts : 2,431
    Windows 10 Home x64: 1607 Redstone (1) Build 143934.693
       27 Sep 2015 #3

    How far can you get only you can restart and have you tried CTRL +ALT+DEL which will bring up a screen where you can do a factory reset
      My System SpecsSystem Spec


  4. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,309
    Windows 10 Pro X64 14393.576
       27 Sep 2015 #4

    Lani said: View Post
    Help
    I started the windows 10 upgrade
    Its at the part when it wants my password but every time I put it in & click next it acts like its loading but then does nothing..
    I cannot access my compurer at all..
    Did you use a MS E-mail account to login with or a normal local account?

    In any case, see here:

    See this Tutorial by Dinesh: User Account Password - Change from WinRE System Repair Disc.

    Basically you enable the hidden Administrator account from WinRE then boot normally, click on the Magnifier which opens a Command Prompt. You enable Administrator then reboot, login as Administrator and fix the password on your other account.

    Put things back when done.

    Sounds complicated but isn't. Just take it one step at a time.
      My System SpecsSystem Spec


  5. Joined : Sep 2015
    Posts : 5
    Hi
       27 Sep 2015 #5

    Emma said: View Post
    That is why I don't put a pass word on my pc. That happened to me and even HP would not help me get in. I think the thought is it might have been stolen. Sorry I can't help you. I don't know what I did to get in, just kept fooling around trying to get in I guess.
    Thank you but the password is correct.. that's not the problem..
      My System SpecsSystem Spec


  6. Joined : Sep 2015
    Posts : 5
    Hi
       27 Sep 2015 #6

    Control Alt Delete does nothing at all.
    Thanks for your response..
      My System SpecsSystem Spec


  7. Joined : Sep 2015
    Posts : 5
    Hi
       27 Sep 2015 #7

    I have no navigation at all
    I can do nothing
    It's not the password it's just stuck
      My System SpecsSystem Spec


  8. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,309
    Windows 10 Pro X64 14393.576
       27 Sep 2015 #8

    Turn off the computer using the power button.
    Reboot and see if it rolls back to the previous OS. If not drop power again.
    May have to do this 3 times but eventually it will roll back to Windows 7 or 8 that you started with.
      My System SpecsSystem Spec


  9. Joined : Sep 2015
    Posts : 5
    Hi
       29 Sep 2015 #9

    I turned it on n off several times.. it just goes black.. thanks tho
      My System SpecsSystem Spec


  10. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,309
    Windows 10 Pro X64 14393.576
       29 Sep 2015 #10

    Hmmm, some possible fixes for the black screen here: Solved Fix for windows 10 booting to a black screen - Windows 10 Forums
      My System SpecsSystem Spec


 

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