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#1
Can't factory reset Windows 10.
Hey guys.
Upgraded my laptop to Windows 10 today, but it didn't ask me about whether or not I wanted to keep anything or not.. it just automatically kept my files.. but I wanted it to wipe everything clean with this install. So I'm on Windows 10 now and I want to do a factory reset, and I've gone to Settings > Update & Security > Recovery > Reset this PC.. But clicking the "Get Started" button does absolutely nothing. I've tried doing the Advanced Startup > Troubleshoot > Reset this PC too.. but it doesn't ask me how much I want to keep, or do anything actually, that just goes to a black screen and resets my laptop.
Don't really know why this is happening. Help would be appreciated.
Thanks.
-DreadAlert