1. Joined : Sep 2015
    Posts : 15
    windows 10
       25 Sep 2015 #1

    Trying to reset PC - Stuck on Choose Keyboard Layout screen


    I'm trying to reset my PC to get out a temporary user profile I'm stuck on. Every time I start the reset process, I am sent to a frozen Choose Keyboard Layout screen. I can't use my mouse or touchscreen to choose a layout. Can anyone please help me with this?
      My System SpecsSystem Spec


  2. Joined : Jul 2015
    Eastbourne East Sussex UK
    Posts : 2,445
    Windows 10 Home x64: 1607 Redstone (1) Build 143934.693
       25 Sep 2015 #2

    How are you trying to get it to reset
    Have you tried to get into safe mode
    Have you tried CTRL+ALT+DEL
      My System SpecsSystem Spec


  3. Joined : Sep 2015
    Posts : 15
    windows 10
       25 Sep 2015 #3

    I'm just going through the normal windows reset/recovery steps. I have tried switching into safe mode, but when I do, the desktop freezes and I have to shut down.
      My System SpecsSystem Spec


  4. Joined : Jul 2015
    Eastbourne East Sussex UK
    Posts : 2,445
    Windows 10 Home x64: 1607 Redstone (1) Build 143934.693
       25 Sep 2015 #4

    Go to settings, Power, Hold Shift down and press Restart that should take you to safe mode
      My System SpecsSystem Spec


  5. Joined : Sep 2015
    Posts : 15
    windows 10
       25 Sep 2015 #5

    Yes, I'm able to switch to the safe mode, but when I'm in that mode, my pc freezes up and I have to shut down.
      My System SpecsSystem Spec


  6. Joined : Oct 2015
    Posts : 1
    Ubuntu 14.04
       10 Oct 2015 #6

    buonafortuna said: View Post
    Yes, I'm able to switch to the safe mode, but when I'm in that mode, my pc freezes up and I have to shut down.

    Same problem, here. No solution, yet. I have even tried an old PCI keyboard and mouse.
      My System SpecsSystem Spec


  7. Joined : Sep 2015
    Posts : 15
    windows 10
       10 Oct 2015 #7

    I got on the phone with HP to try to solve the problem, and they couldn't even figure it out. I finally had to take it to a local repair shop, and they fixed it (for the same price it costs to call HP).
      My System SpecsSystem Spec


  8. Joined : Nov 2015
    Posts : 3
    Windows 7 Home Premium
       15 Nov 2015 #8

    same problem here but only when booting into win10 the keyboard selection screen gets frozen
      My System SpecsSystem Spec


 


Similar Threads
Thread Forum
PC stuck at black screen after reset
i did a full reset last night with the clean driver option, it was staying ar 99 percent for awhile last night so i went to sleep. this morning i woke up to it just stuck at being a black screen.i tried rebooting but it just goes back to a black...
General Support
Windows 10 boot problem/choose your keyboard layout
Hello, After upgrading to Windows 10 from Windows 7 within the last week, everything was fine at first. Then this morning Everything on screen froze, and when I did a force restart, the following happened (and continues to happen ad nauseam): ...
General Support
Windows 10 stuck on choose keyboard layout
Windows 10 upgraded my computer today. The problem I am having right now that I am stuck on choose keyboard layout auto repair screen. My keyboard works but when light goes out on keyboard and mouse I am not able to actively select any layout. Does...
Installation and Setup
Stuck at "Choose a keyboard layout".
Can anyone tell me how to fix that problem
Installation and Setup
Keyboard layout stuck on instalation
i have win 7 home premium and i made the update with thw crearion tool. everything was good, but in the second boot, almost finishing the instalation, the screen got stuck on the keyboard selection, my mouse nor my keyboard worked there, i turned on...
Installation and Setup
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 00:54.
Find Us
Twitter Facebook Google+



Windows 10 Forums