1. Joined : Aug 2015
    Posts : 1
    Windows 10
       30 Aug 2015 #1

    Have I upgraded to the wrong version?


    Hi there,

    I've just bought a new laptop: a Lenovo Z51, Windows 8.1, 8GB RAM. I've immediately upgraded it to Windows 10.

    I had a few problems on the way, but I thought I'd finally got there. (One thing I haven't sorted is activation, but I'll contact the company I bought it from tomorrow).

    However I've just noticed that in the Computer Properties it says:

    System Type: 32-bit operating system, x64-based processor

    That suggests to me that I've downloaded the wrong version. So my first question is: have I messed-up?

    Secondly, if I have, once I've finished sobbing, my understanding is that my only options are:
    1. Live with it, but then it will be slower and won't be able to use all of the RAM.
    2. Do a clean install, making sure that I download the right version.

    Am I right?

    Regards,

    Jedzi
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Penn's Woods
    Posts : 1,176
    Windows 10 Home
       30 Aug 2015 #2

    Jedzi said: View Post
    Hi there,

    I've just bought a new laptop: a Lenovo Z51, Windows 8.1, 8GB RAM. I've immediately upgraded it to Windows 10.

    I had a few problems on the way, but I thought I'd finally got there. (One thing I haven't sorted is activation, but I'll contact the company I bought it from tomorrow).

    However I've just noticed that in the Computer Properties it says:

    System Type: 32-bit operating system, x64-based processor

    That suggests to me that I've downloaded the wrong version. So my first question is: have I messed-up?

    Secondly, if I have, once I've finished sobbing, my understanding is that my only options are:
    1. Live with it, but then it will be slower and won't be able to use all of the RAM.
    2. Do a clean install, making sure that I download the right version.

    Am I right?

    Regards,

    Jedzi
    If you "just bought it", I'm going to guess your quickest option (unless you've already loaded gobs of user data and other programs on it) is going to be reverting to the factory restore, confirming your factory Win 8.1 is activated, and THEN re-upgrading to Win 10 with the correct 64-bit edition of Win 10.

    Not sure why you had an activation problem unless you 1) Tried to clean install first without doing the required upgrade and activation first or 2) tried to upgrade from a non-Pro edition of Win 8.1 to the Win 10 Pro edition.
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 610
    W10
       30 Aug 2015 #3

    Since this is a new laptop, I expect it should not only be a 64 bit plattform, but it should really also include the right version of the OS, meaning the 64 bit one. Given that there is no way to upgrade from 64 bit Windows 8.1 to 32 bit Windows 10...I am confused. You must have done a clean installation - that would also explain why Windows 10 does not activate...

    Anyway, following the guide by Word Man should bring you on the right track.
      My System SpecsSystem Spec


  4. Joined : Oct 2014
    Posts : 839
    Windows 8.1, Win10Pro
       30 Aug 2015 #4

    The Upgrade tool ensures that you keep the same bit length when you do the Win10 upgrade: 32-bit to 32-bit, 64-bit to 64-bit. I even tested it once to confirm that and right away, I got a popup saying I was using the wrong version and it refused to run the Upgrade.
      My System SpecsSystem Spec


 


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