1. Joined : Aug 2015
    Posts : 4
    windows 7 home premium
       26 Aug 2015 #1

    Windows 10 app problem


    My computer has Windows 7 Home Premium installed with Service Pack 1 and has just been updated but Microsoft says I have to have Windows 7 Home Premium with Service Pack 1 to get the app. How do I get my free upgrade to Windows 10?
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64
       26 Aug 2015 #2

    Hiya Larry and welcome to the forum

    What does winver say your Windows version is? ie Does it say Service Pack 1?
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 4
    windows 7 home premium
       26 Aug 2015 #3

    Winver


    WhyMe said: View Post
    Hiya Larry and welcome to the forum

    What does winver say your Windows version is? ie Does it say Service Pack 1?
    It says 6.1.7601 Service Pack 1 Build 7601
      My System SpecsSystem Spec


  4. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,352
    Windows 10 Pro X64 14393.576
       26 Aug 2015 #4

    What is the line above that one? Best to post an image of the winver output window. Something like this:

    Click image for larger version. 

Name:	2015-08-05 23_32_37-About Windows.jpg 
Views:	15 
Size:	32.5 KB 
ID:	34063
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 4
    windows 7 home premium
       26 Aug 2015 #5

    Winver


    Click image for larger version. 

Name:	Winver.jpg 
Views:	1 
Size:	368.2 KB 
ID:	34065
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64
       26 Aug 2015 #6

    Hi Larry,

    Open an elevated command prompt (admin) and type:

    schtasks.exe /Run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

    Click enter


    This will reset the Windows compatibility checker. You will need to wait 15 minutes or so for it to reset properly. Then try to perform the Windows upgrade and hopefully it will work this time.
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 4
    windows 7 home premium
       28 Aug 2015 #7

    Windows 10 app


    I have been away for a while. The last solution provided did not work. I have successfully installed Windows 10 on my laptop but still am unable to get the app on my desktop.
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64
       28 Aug 2015 #8

    Hi,

    You could try to manually upgrade via an installation disk. The installation media is available on the Microsoft site.

    Windows 10 ISO Download
      My System SpecsSystem Spec


 


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