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  1. Joined : Aug 2015
    Posts : 7
    8.1 Pro
       26 Aug 2015 #11

    Having spoken to the agent he has stated that:

    • The link in my previous post is incorrect for the Free Upgrade and that is not officially Microsoft just an online community
    • The EULA mentioned for the Free Upgrade does not say what is quoted or if it does it is incorrect.
      My System SpecsSystem Spec


  2. Joined : Apr 2015
    Posts : 9,142
    W10Prox64
       26 Aug 2015 #12

    pentaxian said: View Post
    Having spoken to the agent he has stated that:

    • The link in my previous post is incorrect for the Free Upgrade and that is not officially Microsoft just an online community
    • The EULA mentioned for the Free Upgrade does not say what is quoted or if it does it is incorrect.
    Interesting. I questioned another member here, who is well-versed on the subject, and he seems to think that an "upgrade" (retail or OEM license) is "good for the life of the device" as MS put it, (read: ONLY that device), and is probably not transferable, even if you upgrade a full retail license. But we can't find anything official from MS to link. I wish the MS Agents could provide a link!
      My System SpecsSystem Spec


  3. Joined : Apr 2015
    Posts : 9,142
    W10Prox64
       26 Aug 2015 #13

    I just had a long chat with MS Answer Desk. After pushing the issue, I was told "cascading information" has recently come down to them, saying that retail licenses upgraded to W10 using the FREE Upgrade do indeed retain transfer rights. I have captured the chat, and will post it once I get it cleaned up. Unfortunately, there is nothing official on MS web site yet.
      My System SpecsSystem Spec


  4. Joined : Oct 2013
    A Finnish ex-pat in Germany
    Posts : 9,519
    Windows 10 Pro
       26 Aug 2015 #14

    simrick said: View Post
    I just had a long chat with MS Answer Desk. After pushing the issue, I was told "cascading information" has recently come down to them, saying that retail licenses upgraded to W10 using the FREE Upgrade do indeed retain transfer rights. I have captured the chat, and will post it once I get it cleaned up. Unfortunately, there is nothing official on MS web site yet.
    Wow!
      My System SpecsSystem Spec


  5. Joined : Apr 2015
    Posts : 9,142
    W10Prox64
       26 Aug 2015 #15

    MS Answer Desk Chat 8-26-2015
    Be sure to read where I have posted font in RED.

    Jonalene F:
    13:59:46
    Hi, thanks for visiting Answer Desk! I'm Jonalene F.
    You:
    13:59:55
    HI.

    Jonalene F:
    14:00:03
    Hi. How are you?
    You:
    14:00:21
    Fine thanks. I have a question please.

    Jonalene F:
    14:00:56
    By the way, before anything else, can you please provide me your full name, email address and call back number for documentation purposes please?
    You:
    14:01:05
    Sure.
    [name deleted]
    [email deleted]
    [phone deleted]

    Jonalene F:
    14:01:58
    Thank you for that information [name deleted]. How may I help you today?
    You:
    14:02:30
    I have a windows 8 pro retail license. This license has the ability to be transferred to a new computer. If I use the free windows 10 upgrade, do I lose that transferability or do I retain it? Everything I find online for EULA says it retains the right to transfer, but telephone service people are saying "no". Which is it, and please give me a link from official Microsoft site, where it specifically spells out the transfer rights of an upgraded retail license to free windows 10.

    Jonalene F:
    14:03:52
    Okay, first may I ask, is this Windows 8 license still Windows 8 or already upgraded to Windows 10?
    You:
    14:04:16
    Still Windows 8 at the moment, why? Does it make a difference?

    Jonalene F:
    14:07:45
    Yes, the difference is, for example, you have Windows 8.1 then it is upgraded to Windows 10 and it says on the activation status that it is activated, well it is not Windows 8.1 anymore but Windows 10 already. But as you mentioned that it is not yet Windows 10 or upgraded, the phone time is right about it. You cannot transfer the license to another PC. 1 license, 1 PC. The only difference with retail and OEM is that retail can be activated many times than OEM but they are the same at the rule that 1 license is for 1 PC only.
    licensing FAQ (click here)
    You:
    14:10:31
    I'm sorry - it does not make sense what you say to me. If I have a retail license, it is transferable to a new computer, right?

    Jonalene F:
    14:10:50
    Nope, it is not. 1 license for 1 PC only.
    It cannot be transferred to another PC.
    You:
    14:11:50
    Wait - I have purchased a retail W8 license - it is fully transferable to a new computer, when I take it off the old computer.
    you are telling me no?

    Jonalene F:
    14:14:36
    That may be possible but you might have activation issues with it later on when you try to reactivate your Windows.
    You:
    14:15:12
    What? Retail licenses are FULLY transferable. That is why I bought it in the first place!
    I bought this when W8 was first introduced.
    Are you telling me that a full retail license is not transferable? When did MS change their EULA?

    Jonalene F:
    14:17:41
    I see, have you tried to read the link that I gave you earlier?
    You:
    14:19:37
    Jonalene, I have a BOX, with a Key, and 2 disks in it, which I bought from a retail store, of Windows 8, and it is transferable. Are you telling me it is not??

    Jonalene F:
    14:20:58
    Okay, here is the thing [name deleted], did the old computer crash or got broken? What is the reason for transferring the license by the way?
    You:
    14:21:37
    please answer my question.

    Jonalene F:
    14:23:47
    I am very sorry for the confusion here. Here are the acceptable reason for transferring the license, you can transfer license if your old PC is broken and you will install the license to a new PC. But the license will be only installed in 1 computer only.
    You:
    14:24:23
    I understand that. And that's what I would do.

    Jonalene F:
    14:24:47
    I see, then its okay.
    You:
    14:25:08
    Okay now back to my original question:
    If I upgrade my old computer with W8, to the free W10, do I still retain transfer rights?
    Because I am using a W8 retail license.

    Jonalene F:
    14:26:35
    Is it Windows 8 or Windows 8.1?
    Because you cannot upgrade if you are only Windows 8
    you must be Windows 8.1
    You:
    14:27:11
    Does it make a difference? I can upgrade using the ISO if it is still at W8.
    Regardless, DO I RETAIN TRANSFER RIGHTS if I upgrade with the FREE W10 upgrade?

    Jonalene F:
    14:28:54
    You cannot upgrade to Windows 10 if you are only using Windows 8 even if you use ISO. So, since you cannot upgrade, yes you can transfer.
    You:
    14:29:59
    Actually, yes, you can. Regardless, if I upgrade to W8.1, and then upgrade using the FREE W10 upgrade, do I retain transfer rights?

    Jonalene F:
    14:32:29
    Nope, you don't have the right to transfer it anymore, because for example, you have Windows 8 upgraded to Windows 8.1, then you now have the ability to upgrade to Windows 10 for free. Now, once that Windows 8.1 that you have is successfully upgraded, you cannot transfer the Windows 8.1 license anymore because the key will be acquired by Windows 10 and that will serve as your Windows 10 license after the upgrade.
    You:
    14:33:57
    So what you are saying is this:
    W8 is transferable
    W8.1 is transferable
    W10 free upgrade is not transferable?
    Is that correct?

    Jonalene F:
    14:35:00

    (Readon!!)
    Yes. unless you have a retail key of Windows 10.
    You:
    14:36:24
    But it is not saying that in the EULA when doing the upgrade. Please give me a link to the EULA which says that the FREE W10 upgrade removes all transfer rights. I want an official MS site link please.
    I want to see where it says that retail licenses lose transfer rights when upgraded using the Free w10 upgrade.

    Jonalene F:
    14:37:31
    Windows 10 (click here)
    You:
    14:39:05
    Where does it say that a full retail license loses transfer rights please? Because I have read this page many times, and I don't find it.

    Jonalene F:
    14:41:15
    Okay [name deleted], about that blog, there is no update yet but I will take note of it so that I can give it to you some other Time. Sorry again for the confusion as what I have checked, you can still transfer the files of your Windows after the upgrade just make sure that it is not yet blocked.
    *license not files (sorry)
    You:
    14:43:07
    So now you are telling me that a W8 or W8.1 retail license which is upgraded to the FREE W10 IS INDEED STILL RETAINING TRANSFER RIGHTS?

    Jonalene F:
    14:43:52
    Yes, I am sorry about the confusion earlier. As I have verify, yes it is.
    You:
    14:44:49
    Where can I verify online from an MS site, that I will retain transfer rights if I upgrade using the FREE W10 tool please?

    Jonalene F:
    14:45:28
    There is no posted blog about that yet.
    You:
    14:45:44
    So how do you verify it?

    Jonalene F:
    14:46:10
    These are just information cascaded to us. If you want, you can wait and try to check about it.
    By the Senior Technicians.
    You:
    14:47:38
    I would like something in writing please before I upgrade. I have 2 Retail W8 licenses and my friend has several W7 licenses, and we need to be sure we do not lose transfer rights, or we will NOT upgrade. How do we have the Senior Technicians contact me with this information in writing please?

    Jonalene F:
    14:48:44
    What I meant is that these are the information cascaded to us by the Senior Technicians but with the blog, Microsoft has not posting any of it yet.
    You can try to visit forums for that one.
    You:
    14:49:56
    When I visit forums, I am told these are NOT official MS sites, and I can not rely on what they say.
    So, let me just confirm with you:
    W8/W8.1 retail license = transferable
    W7 retail license = transferable
    W8/8.1 Retail with FREE W10 upgrade = transferable
    W7 Retail with FREE W10 upgrade = transferable
    Correct?

    Jonalene F:
    14:52:44
    Yes.
    You:
    14:53:28
    any idea when this "cascading information" might make it to the official MS web for all people to see?

    Jonalene F:
    14:54:10
    With that one, I am not sure when.
    You:
    14:55:32
    How do I contact Senior Technicians to have this information emailed to me then please?

    Jonalene F:
    14:56:31
    You can try to contact this number: 1-800-642-7676 (1-800-MICROSOFT)
    You:
    14:57:56
    Okay Jonalene, I appreciate your help. If there is some way to raise this to a higher level, and get me an email confirming this, I would very much appreciate it. At least, it would be helpful to have a transcript of this chat. Can you do that?

    Jonalene F:
    14:59:20
    As much as I want to extend my help, I am sorry but I cannot provide this to our customers. But it will reflect on your account and other Technicians will see this session. Don't worry.
    You:
    14:59:45
    I can not get a copy of this transcript?

    Jonalene F:
    15:00:28
    We cannot provide it. I am sorry.
    Is there anything else so far [name deleted]?
    You:
    15:04:07
    No thank you. You have been very helpful. I just wish there was a way for me to get a copy of this transcript.

    Jonalene F:
    15:04:47
    Thank you for visiting Answer Desk, have a nice day!
    You:
    15:05:07
    Thanks.
      My System SpecsSystem Spec


  6. Joined : Oct 2013
    A Finnish ex-pat in Germany
    Posts : 9,519
    Windows 10 Pro
       26 Aug 2015 #16

    Double Wow!
      My System SpecsSystem Spec


  7. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,329
    Windows 10 Pro X64 14393.576
       26 Aug 2015 #17

    Dear Jolene does not have a clue what she is talking about. I would not believe anything she said (or did not say). Transcripts of chats are always available, at least all the chats I've participated in. Good thing you kept your own copy.

    Why is this question so difficult to get a straight answer on? Maybe post this as a question to Gabe Aul on one of th ebloigs he sends out info through?
      My System SpecsSystem Spec


  8. Joined : Apr 2015
    Posts : 9,142
    W10Prox64
       26 Aug 2015 #18

    Ztruker said: View Post
    Dear Jolene does not have a clue what she is talking about. I would not believe anything she said (or did not say).
    None of them do - every one will give you a different answer.

    Ztruker said: View Post
    Transcripts of chats are always available, at least all the chats I've participated in. Good thing you kept your own copy.
    Same here. That was surprising to me as well.

    Ztruker said: View Post
    Why is this question so difficult to get a straight answer on? Maybe post this as a question to Gabe Aul on one of th ebloigs he sends out info through?
    Well, I don't do Twitter, and comments on his blog posts are always closed, but I did just put it in the Feedback app, so a ton of upvotes would help bring it to their attention.
      My System SpecsSystem Spec


  9. Joined : Apr 2015
    Posts : 9,142
    W10Prox64
       27 Aug 2015 #19

    I just had another chat with another MS Answer Tech and he confirmed things:

    Do I retain transfer rights of a qualifying Retail license if I upgrade using the free W10 upgrade?
    Answer: Yes.

    So, I install the qualifying retail license on the new computer. The old computer would be deactivated, (I remove the OS and retire the computer, or install a different OS on it), and I would probably have to call MS to have the new system activated. Once activated, I can upgrade to W10, if the free upgrade offer is still in effect. If it's past July 28, 2016, then I would need to buy a key to upgrade.

    Edit: I have captured this chat as well, and if someone wants me to post it here, I will.
      My System SpecsSystem Spec


  10. Joined : Apr 2015
    Posts : 9,142
    W10Prox64
       27 Aug 2015 #20

    pentaxian said: View Post
    Thanks Simrick for the reply. All my current licenses are full clean install licenses, none of them are upgrades. It seems from what you have said that all my machines could be upgraded using the free upgrade.

    Would I need to reinstall the originating operating system if I changed systems etc or once acquired would I be able to just clean install Windows 10?
    Please see my recent posts - yes, you install the qualifying OS on the new computer, removing it from the old computer, call MS to get it activated, and then proceed with W10 upgrade. If this is done before July 28, 2016, you can upgrade for free, otherwise, after that date you will need to buy a key for W10.
      My System SpecsSystem Spec


 
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