1. Joined : Aug 2015
    Posts : 2
    Windows 8.1
       23 Aug 2015 #1

    Help windows 10 upgrade


    Hey guys, I've been having some issues to get Windows 10 installed. I've got an ASUS ROG G20AJ desktop computer running an i7 processor and a GTX 760 graphics card. I got my Windows 10 update and everything went fine, and the installation process began. The problem is, when it gets to the 32 % of"Installating drivers and features", the screen goes black and I can only see the cursor. The installation process won't complete and it's been like 8 hours now. What should I do??
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 610
    W10
       23 Aug 2015 #2

    Exactly 32%? Not 31 and not 33, but 32?

    Then this most likely is exactly the same kind of problem, which this user here has: Page Fault in Nonpaged Area (Portcls.sys) - Windows 10 Forums

    Does the PC still show some kind of activity, e.g. harddisc access? If not, I would believe that nothing is happening anymore...
    Dr McCoy said:
    "He's dead, Jim."
    You might then want to try turning the PC off and on again and note any error messages you get - there is not much more you could do right now...
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 2
    Windows 8.1
       23 Aug 2015 #3

    Joergi said: View Post
    Exactly 32%? Not 31 and not 33, but 32?

    Then this most likely is exactly the same kind of problem, which this user here has: Page Fault in Nonpaged Area (Portcls.sys) - Windows 10 Forums

    Does the PC still show some kind of activity, e.g. harddisc access? If not, I would believe that nothing is happening anymore...

    You might then want to try turning the PC off and on again and note any error messages you get - there is not much more you could do right now...
    The thing is, I turned off the PC and then back on. It just booted into the black screen with the cursor, and I can't do anything else, other than moving the mouse around. Maybe should I reset the PC?
      My System SpecsSystem Spec


 


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