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  1. Joined : Aug 2015
    Posts : 5
    Windows 10
       20 Aug 2015 #1

    Cannot update to Windows 10 due to old video card


    HiI was told by the Windows 10 update tool that my video card was not supported and therefore couldn't update to Windows 10. I did a little research and found a relatively cheap card from Maplin that was compatible with 10. I've installed it all OK but the update tool still refers to my old card - the date of the update tool is from yesterday - can I get the update tool to run again or will it do it automatically?
      My System SpecsSystem Spec


  2. Joined : Sep 2014
    Posts : 234
    10 preview 64bit
       20 Aug 2015 #2

    Mike,
    You have to re-run it, but make sure you have rebooted(not just restarted).

    Roy
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 5
    Windows 10
       20 Aug 2015 #3

    hawkman said: View Post
    Mike,
    You have to re-run it, but make sure you have rebooted(not just restarted).

    Roy

    Does it re-run itself?
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64
       20 Aug 2015 #4

    Taffymike said: View Post
    Does it re-run itself?
    You should be able manually rerun the tool by typing the following in command prompt (admin)

    schtasks.exe /Run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

    Could take a while to run and complete (maybe up to 20/30 mins max)

    Edit: croeso i'r fforwm (According to google, that is Welsh for 'welcome to the forum'
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 610
    W10
       20 Aug 2015 #5

    Is the report of the upgrade tool really relevant? I mean, f the old card is no longer presnt in your system, then it won't cause any trouble. If the upgrade tool is not actually blocking you from doing the upgrade, you may just hit the "Upgrade" button (or what it was called) and let the upgrade run.
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    Posts : 5
    Windows 10
       20 Aug 2015 #6

    It's the PC's onboard graphics that were unable to be upgraded. I bought and installed a separate graphics card which i'm now using.
      My System SpecsSystem Spec


  7. Joined : Apr 2015
    Posts : 9,142
    W10Prox64
       20 Aug 2015 #7

    You might try going to the MS website and using the media creation tool, to make an ISO for your upgrade. If you are upgrading from W8, you can then right-click and mount the ISO in your W8 system, and run the setup.exe file. If you are upgrading from W7, it may be easier to create a USB using RUFUS, and upgrade that way.
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64
       20 Aug 2015 #8

    Taffymike said: View Post
    It's the PC's onboard graphics that were unable to be upgraded. I bought and installed a separate graphics card which i'm now using.
    Did you try the command prompt thingy yet? What happened??
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 610
    W10
       20 Aug 2015 #9

    Taffymike said: View Post
    It's the PC's onboard graphics that were unable to be upgraded. I bought and installed a separate graphics card which i'm now using.
    You might then want to go to the Device Manager and make sure that the old graphics card actually is disabled. This should prevent Windows from trying to use it.
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Posts : 5
    Windows 10
       20 Aug 2015 #10

    Command prompt suggestion - took less than a second to run - nothing changed!

    Have gone to media creation tool on website - will let you know what happens!

    Thanks for your help!
      My System SpecsSystem Spec


 
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