1. Joined : Aug 2015
    Posts : 3
    windows
       15 Aug 2015 #1

    lost internet after upgrade solved


    I upgraded from 8.1 to 10 and lost LAN, so could not connect to internet. Troubleshooter advised a possible driver problem with the network card, however the Realtek GBT family card showed up as working in device manager. Researching Internet came up with no solution. I rolled back to 8.1, found updated drivers for the network card, installed them, and upgraded again. Still the same problem. A friend upgrading from 7 had the same problem and with the same network card, and wireless. I realised we both had PrivateFirewall installed, and as soon as I uninistalled it, Internet was working again. Same with his. Installed PrivateFirewall again, and everything good. Apologies if this has been covered elsewhere but I could find nothing, and hope this helps others.
    Last edited by mvito; 16 Aug 2015 at 04:50. Reason: problem solved
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 393
    10 pro 64 clean install
       15 Aug 2015 #2

    Hi... Did you try to reset your modem or router by a power shut off and on . also afterwards do a restart on the computer once you have done the router/modem reset power
      My System SpecsSystem Spec


  3. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,334
    Windows 10 Pro X64 14393.576
       15 Aug 2015 #3

    sn00ker said: View Post
    Hi... Did you try to reset your modem or router by a power shut off and on . also afterwards do a restart on the computer once you have done the router/modem reset power
    Why would he do this since the problem was the PrivateFirewall that was installed?
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 3
    windows
       16 Aug 2015 #4

    I spent quite some time trying all the usual resets, but since Troubleshooter was indicating a possible driver problem, it threw me. Internet search from another computer come up with nothing except a tenuous link to software, which is why I started to suspect the firewall.
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 393
    10 pro 64 clean install
       16 Aug 2015 #5

    Ztruker said: View Post
    Why would he do this since the problem was the PrivateFirewall that was installed?
    I don't think I read that part . I should of quoted his post, oh well my error
      My System SpecsSystem Spec


 


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