Windows 10 Free Upgrade DESTROYED my brand new Notebook PC

Rudy Mas said:

The BIOS/UEFI has nothing to do with an OS installed or not. This is hardware related and you should be able to access it by pressing <DEL> the moment you power on your netbook.

If you can't access the BIOS, it means it's been corrupted and it has to be installed again.

I don't know ASUS systems well enough to give you the correct information how to do it, but the ASUS helpdesk should be able to help you with it. Worst case, you have to send it to them, so they can do it.

But I'm sure ASUS must have an easy recovery system in place to flash a BIOS.

I am unable to access anything. The keys do not cause anything to happen.

Unsatisfied said:

I am unable to access anything. The keys do not cause anything to happen.

Then there is something wrong with you BIOS/UEFI.

You will need to contact ASUS to fix this. With some devices there is an option to do it yourself, with others you need to send it to the manufacturer to get it fixed.

This is not the only case!! A lot of laptops with SSD drives lose the complete content of the system drive on the upgrade to Windows 10. It is a bug in the MS upgrade software . If you install Windows 10 clean (no upgrade) verything goes OK. But from there there is no way to activivation, not even with a legal windows 7 or 8 key!!!!! Microsoft must know about this problem because it is widely discussed on forums. But until now there is no respons from Microsoft!! also see: Missing operating system - Windows 10 Forums What happens if I update a laptop manually?

I contacted Asus about my tablet that got bricked while trying to install an earlier beta of Windows 10, and they said I could send the device back to them and have it re-imaged. In the case of the tablet, that was the only option. I can't imagine they wouldn't offer to do the same for a netbook.

Mansome said:

Almost all issues I have seen with bad upgrades have been due to people not doing proper maintenance of their PC prior to the upgrade. Usually its cross linked files because the system has not had chkdsk run on the system probably ever. Or they have not done sfc /scannow to check and fix system files prior to the upgrade or probably ever.

If either of these "problems" would cause an upgrade to fail, then any halfway-decent Upgrade tool would check for these AHEAD OF TIME! If it found these problems, and could not fix them, it would display an error message, stop the upgrade, and return the machine to its original state -- not just keep charging ahead and trash the PC! BTW, I checked BOTH of these on my laptop and BOTH came back with no problems -- and the upgrade still trashed my laptop.

... just burn or create a usb with Windows 8.1 using the media tool for that, upgrade to Windows 10 after 8.1 is installed by using that media creations tool for Windows 10. At that point you start reinstalling apps. Everything should be good at that point.

I did just that, for a second pass, and it STILL trashed my laptop.

Mark Phelps said:

I did just that, for a second pass, and it STILL trashed my laptop.

Trashed your laptop as in physically broke it or just screwed up the software on the hard drive that can be fixed with re-installing the original Windows that came from the manufacturer via USB/DVD?

@Unsatisfied: I'd be happy to take a look at the system if you want to ship it to me. PM me if interested.

Microsoft was the first company I contacted...

Staples however is the one that called it an empty box.

It's not bad. It's brand new.

I tried to phone them again earlier this afternoon and spent a total of five hours on hold...

Delightful, just delightful. :)

Unsatisfied said:

BunnyJ - Model is X205TA-BING-FD0158

Assuming this means the laptop came with 'Windows 8.1 with Bing' then the approach suggested here won't work:

Ztruker said:

Download a Windows 8.1 ISO, create a install flash drive and install Windows 8.1.

Windows 8 and Windows 8.1 ISO - Download or Create

.. because (unless they've changed it recently), you can't download Windows 8.1 with Bing, and the embedded key in the laptop motherboard won't work with regular Windows 8.1.