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  1. Joined : Aug 2015
    Posts : 6
    Windows 7
       06 Aug 2015 #1

    Windows 10 upgrade from Windows 7 failed (Samsung Q330)


    I just got prompted to upgrade from Windows 7 to Windows 10 on my Samsung Q330 laptop. The upgrade downloaded and I watched the upgrade process go from 0-100%. The machine then started to reboot and there was a "loading files" message, but it then hung with the new Windows 10 logo displayed. There was 15 minutes of no activity (i.e. no hard disk activity) so I forced a power down and restarted. The first 3 times I restarted it booted into the Windows 7 login screen, but powered off automatically before I had the chance to enter my password. The 4th time it allowed me to login (to Windows 7), and I'm now back to where I started (i.e. with exactly the same Windows 7 environment that I had before I started).

    I just repeated the above process and got exactly the same result, with the exception that this time I did NOT force a shutdown after it hung with the Windows 7 logo (after the "loading files" message). This time the machine shut down by itself after about 10 minutes.

    Any idea how I can get the upgrade done?
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 4
    Win 10
       06 Aug 2015 #2

    Success!
    After 6 attempts to upgrade from Win7, it finally worked. The first attempts I got a different error code each time.
    This time, it worked. Here is what I did:

    Go to start menu, type "msconfig"
    click on start tab and disable every non system program, especially antivirus and malware protection
    Apply and close window.
    Disconnect all external usb devices like printers and hard drives. eSATA ones too,
    Reboot and try it again. Worked for me with a dinosaur 8 year old system.
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 6
    Windows 7
       06 Aug 2015 #3

    hawsie said: View Post
    Success!
    After 6 attempts to upgrade from Win7, it finally worked. The first attempts I got a different error code each time.
    This time, it worked. Here is what I did:

    Go to start menu, type "msconfig"
    click on start tab and disable every non system program, especially antivirus and malware protection
    Apply and close window.
    Disconnect all external usb devices like printers and hard drives. eSATA ones too,
    Reboot and try it again. Worked for me with a dinosaur 8 year old system.
    Thanks for the suggestion I used Msconfig to disable everything except:
    - Intel Common User Interface
    - Realtek HD Audio Manager
    - Synaptics Pointing Device Driver.
    It didn't help - I got the same result. One difference last time was that I got a BSOD (although it did reboot when I tried again).

    I then noticed that Msconfig was not actually disabling AVG Internet Security. I ticked the box to disable it, but when I click Apply the box re-ticks itself. Looks like I need to uninstall AVG to stop it from auto-starting....
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 6
    Windows 7
       06 Aug 2015 #4

    So I un-installed AVG and tried again....exactly the same result. I noticed an error code of c1900101-20017 in the Windows update history. Does that mean anything to anyone?
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 4
    Win 10
       06 Aug 2015 #5

    Success upgrading to Win 10 from Win 7 on 6th try!


    [QUOTE=hawsie;321816]Success!
    After 6 attempts to upgrade from Win7, it finally worked. The first attempts I got a different error code each time.
    This time, it worked. Here is what I did:
    Download WIN10 to USB or DVD http://www.microsoft.com/en-us/softw...load/windows10 (I made a dvd from the .iso file.
    Go to start menu, type "msconfig"
    click on start tab and disable every non system program, especially antivirus and malware protection
    Apply and close window.
    Disconnect all external usb devices like printers and hard drives. eSATA ones too,
    Reboot.
    While system is running, insert WIN 10 disk and open and select "setup".
    System will install files and go through upgrade without periodic reboots,, and will reboot at end with WIN10 Logo. Remove disk or stick
    The system will now download files from windows update and the upgrade cycle will start again.
    This time, the install goes normally, rebooting several times and finishes successfully.
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    Posts : 4
    Win 10
       06 Aug 2015 #6

    itm said: View Post
    So I un-installed AVG and tried again....exactly the same result. I noticed an error code of c1900101-20017 in the Windows update history. Does that mean anything to anyone?
    Hey, I was so excited that it finally worked, that I actually failed to mention the most important thing. I have edited my first post.
    I used Windows Dolnload Tool, and burned an .iso of WIN 10 to a DVD..http://www.microsoft.com/en-us/softw...load/windows10. After I disabled start menu items and removed peripheral hard drives, I rebooted, loaded the disk, opened it and ran "setup". My system rebooted after the upgrade and began downloading files again.
    This time it rebooted 3 times during upgrade and finally works.
    I just tried it again with USB stick on one of my old laptops, where it failed to install normally yesterday.
    Again, it worked! Yes, you have to go through the upgrade process twice, but it's worth it.Good Luck! Let me know what happens!
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 6
    Windows 7
       07 Aug 2015 #7

    hawsie said: View Post
    Hey, I was so excited that it finally worked, that I actually failed to mention the most important thing. I have edited my first post.
    I used Windows Dolnload Tool, and burned an .iso of WIN 10 to a DVD..http://www.microsoft.com/en-us/softw...load/windows10. After I disabled start menu items and removed peripheral hard drives, I rebooted, loaded the disk, opened it and ran "setup". My system rebooted after the upgrade and began downloading files again.
    This time it rebooted 3 times during upgrade and finally works.
    I just tried it again with USB stick on one of my old laptops, where it failed to install normally yesterday.
    Again, it worked! Yes, you have to go through the upgrade process twice, but it's worth it.Good Luck! Let me know what happens!
    Thanks. So I downloaded and burned the ISO as you suggested. I tried running setup, but after the first reboot it hung on the Windows 10 logo (just like before), then shut down after about 10 minutes. So next time I tried to boot directly from the DVD - again it hung on the Windows 10 logo.
    ???
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Posts : 6
    Windows 7
       07 Aug 2015 #8

    I just rebooted back into Windows 7 and it showed this message:
    "We couldn't install Windows 10 0xC1900101 - 0x20017
    The installation failed in the SAFE_OS phase with an error during the BOOT operation"
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 73
    Windows 7 Pro x64, Windows 10 Pro x64
       07 Aug 2015 #9

    I'm having the same problem with my daughter's Q330. I'll start with updating the BIOS. Then I'll start the system clean (disabling all startup items and non-MS services and then rebooting) If it does not help, I'll be disabling devices in the BIOS, one by one, starting from nVidia. I am installing from an USB key created in the Media Creation Tool.
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Posts : 6
    Windows 7
       07 Aug 2015 #10

    I tried the BIOS update, then disabling wifi in the BIOS. Still no luck. Unfortunately I'm now unable to boot back into Windows 7 - I get a bootloop/BSOD which flashes up too quickly to read.
    Let me know how you get on
      My System SpecsSystem Spec


 
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