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  1. Joined : Aug 2015
    Camarillo, CA
    Posts : 9
    Windows 8.1
       04 Aug 2015 #1

    W10 15 hours Black screen


    I am concerned that this third attempt at downloading W10 is taking so long to reboot. After the second attempt left the screen black for 7 hours, I called Microsoft. The MS rep told me to go ahead and power on. Of course, when I did, the message appeared that Windows 8.1 was being restored.

    For this current (3rd) attempt, started at 11:00pm California time last night, 8-3, the system powered off sometime during the night or early morning, but has not restarted. It is now 4:22pm on 8-4.
    A friend said that her system was re-started after 40 minutes with Windows 10 installed.
    My desktop is an HP Pavilion Vision using. I went to the download page to download 64-bit.

    Does anyone know whether there is something going on in the background and I should leave it powered off? Or, shall I power it on and be restored? Or...?
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       04 Aug 2015 #2

    Question to be certain, this download originally was files to do the upgrade, then you tried to download the ISO ?
    Did you uninstall Avira first ?
      My System SpecsSystem Spec


  3. Joined : Sep 2014
    Posts : 92
    64-bit 10240 10 Pro
       04 Aug 2015 #3

    Any and all AV programs should be removed. If they are compatible they can be replaced after the upgrade.
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Camarillo, CA
    Posts : 9
    Windows 8.1
       04 Aug 2015 #4

    jds63 said: View Post
    Question to be certain, this download originally was files to do the upgrade, then you tried to download the ISO ?
    Did you uninstall Avira first ?
    Thanks for responding. I was making an effort to download Windows 10; not sure what you mean by "downloading the ISO."
    No I did not uninstall AVIRA. Sounds like you're saying that I should.
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Camarillo, CA
    Posts : 9
    Windows 8.1
       04 Aug 2015 #5

    jds63 said: View Post
    Question to be certain, this download originally was files to do the upgrade, then you tried to download the ISO ?
    Did you uninstall Avira first ?
    Thanks for responding. I was making an effort to upgrade to Windows 10; from the download page; not sure what you mean by "downloading the ISO."
    No I did not uninstall AVIRA. Sounds like you're saying that I should.
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       04 Aug 2015 #6

    Ann66noe said: View Post
    Thanks for responding. I was making an effort to download Windows 10; not sure what you mean by "downloading the ISO."
    No I did not uninstall AVIRA. Sounds like you're saying that I should.
    Yes one of the recommendation for installing upgrade, must uninstall all Anti-Virus, then after reinstall them as will cause issues to upgrade. What exactly did you mean by downloading ? On 29th of July anybody who reserved Windows 10 will of received the downloaded files on there main C: drive to be able to do the upgrade. Is this what you were talking about having trouble with or install of the files?

    Then there is others ways to get upgrade Windows 10 - Upgrade Installation
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Camarillo, CA
    Posts : 9
    Windows 8.1
       04 Aug 2015 #7

    Gary said: View Post
    Any and all AV programs should be removed. If they are compatible they can be replaced after the upgrade.
    Many thanks. Simply put I need to power back on, have windows 8 restored and then save all of my music, MP3's and MP4's on a flash drive. What about photos?
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       04 Aug 2015 #8

    jds63 said: View Post
    Yes one of the recommendation for installing upgrade, must uninstall all Anti-Virus, then after reinstall them as will cause issues to upgrade. What exactly did you mean by downloading ? On 29th of July anybody who reserved Windows 10 will of received the downloaded files on there main C: drive to be able to do the upgrade. Is this what you were talking about having trouble with or install of the files?

    Then there is others ways to get upgrade Windows 10 - Upgrade Installation
    Did you read the Notes: in blue in this link above ? If files on your main drive for upgrade, received your notice ready to install that is way you started, should be no reason yet to use method in tutorial above, just read the notes there.
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Camarillo, CA
    Posts : 9
    Windows 8.1
       04 Aug 2015 #9

    jds63 said: View Post
    Yes one of the recommendation for installing upgrade, must uninstall all Anti-Virus, then after reinstall them as will cause issues to upgrade. What exactly did you mean by downloading ? On 29th of July anybody who reserved Windows 10 will of received the downloaded files on there main C: drive to be able to do the upgrade. Is this what you were talking about having trouble with or install of the files?


    Then there is others ways to get upgrade Windows 10 - Upgrade Installation
    Thanks again for sharing solutions. I was unable to reserve the W10 upgrade., even though all of the updates are current. The MS phone rep told me that I would automatically receive the Windows icon in the lower right hand corner of the task bar in a couple of days. That had not happened by last night. Before I discovered this forum, InfoWorld had a link to a page where I could download and install the W10 upgrade. When I purchased the computer new from Costco, Windows 8 ws already installed. Then, when 8.1 came along, Microsoft automatically downloaded it to the computer. I expected that the same would happen this time with W10.
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Camarillo, CA
    Posts : 9
    Windows 8.1
       04 Aug 2015 #10

    jds63 said: View Post
    did you read the notes: in blue in this link above ? If files on your main drive for upgrade, received your notice ready to install that is way you started, should be no reason yet to use method in tutorial above, just read the notes there.
    noted~
      My System SpecsSystem Spec


 
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