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  1. Joined : Jul 2015
    Posts : 5
    Win7 Professional
       30 Jul 2015 #1

    GW10 Troubleshooter says I'm not eligible!


    Hi, here's an odd one.
    I'm using Win7 64bit Professional SP1, with all updates, but haven't got the GW10 icon.
    Tried using the FixGWX program, that didn't fix it.
    I ran the Windows Troubleshooter, it says I'm not eligible (screenshots below).
    It says I'm using Win 6.1 on an amd64 which is ridiculous! I'm using Win 7.1 on an Intel i7.
    The usual Computer Properties screen shows the correct results.

    What is going wrong here?
    Click image for larger version. 

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      My System SpecsSystem Spec


  2. Joined : Mar 2015
    Philadelphia
    Posts : 1,075
    Windows 10 Pro x64
       30 Jul 2015 #2

    If this is a legit install that's activated, just download the Media Creation Tool and run the upgrade from there.
      My System SpecsSystem Spec

  3.    30 Jul 2015 #3

    Hi @Roger99 welcome to TenForums!

    Firstly, can you confirm that your windows has all available updates installed? We can take a look further once that is confirmed.
      My System SpecsSystem Spec


  4. Joined : Sep 2014
    Posts : 2,923
    Windows 10 Pro
       30 Jul 2015 #4

    FYI, Windows 7 is Windows 6.1.

    Vista was Windows 6.0. Windows 8 was 6.2, 8.1 was 6.3, and 10 is 6.4
      My System SpecsSystem Spec


  5. Joined : Jul 2015
    Posts : 5
    Win7 Professional
       30 Jul 2015 #5

    Windows Sniper said: View Post
    Hi @Roger99 welcome to TenForums!
    Firstly, can you confirm that your windows has all available updates installed? We can take a look further once that is confirmed.
    I checked this morning. Everything up to date. And yes, it's a legit copy of Win 7 Pro.
      My System SpecsSystem Spec


  6. Joined : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 8,211
    Windows 10 IoT
       30 Jul 2015 #6

    Try this, http://www.microsoft.com/en-us/softw...load/windows10 You can do an upgrade via that tool without having to create any media.
      My System SpecsSystem Spec


  7. Joined : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 8,211
    Windows 10 IoT
       30 Jul 2015 #7

    Do you have Service pack 1 installed? I see it listed in the screen shot but can't tell if its telling you its installed, or showing you the link to actually install it?
      My System SpecsSystem Spec


  8. Joined : Jul 2015
    Posts : 5
    Win7 Professional
       30 Jul 2015 #8

    alphanumeric said: View Post
    Do you have Service pack 1 installed? I see it listed in the screen shot but can't tell if its telling you its installed, or showing you the link to actually install it?
    Yes, I've been using SP1 since it first came out.
      My System SpecsSystem Spec


  9. Joined : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 8,211
    Windows 10 IoT
       30 Jul 2015 #9

    Roger99 said: View Post
    Yes, I've been using SP1 since it first came out.
    OK, just wanted to make sure. If you didn't that would explain why you don't qualify.
      My System SpecsSystem Spec


  10. Joined : Jun 2015
    Posts : 54
    Windows 10 Pro
       30 Jul 2015 #10

    Roger99 said: View Post
    Yes, I've been using SP1 since it first came out.
    If you are running Windows 7 and it says that Windows is not up to date then it is not up to date. Update it! Read all the past posts that people took time to do and you should be fine.
      My System SpecsSystem Spec


 
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