Windows 10: Screen resolution

  1.    27 Nov 2017 #1

    Screen resolution


    My screen is squashed. I have adjusted resolution & tried to update windows & drivers. I found that the
    ATI Mobility Radeon HD 4200 Series is no longer listed as my video card.
    I have found this:
    Microsoft Basic Display Driver
    and
    Generic Non-Pnp Monitor

    (Did my jerk-son-in-law uninstall my video card, after I told him I was considering getting a new PC, & would give them this one??)

    How do I get the ATI back in use???
      My ComputerSystem Spec

  2.    27 Nov 2017 #2

    Is the ATI card and actual/separate video card or an embedded chip on the mobo? If this is an actual video card installed....pull the side panel off and look inside the case to see if its there. If it's there....you can download the legacy driver for it.
    Legacy
      My ComputerSystem Spec

  3.    27 Nov 2017 #3

    Can you check to see if your comp is registering your graphics card at all? Just open up your directx diag and see if you have multiple display tabs and what they say. Eg. I have 2 display tabs, my built in graphics card and my dedicated one.
      My ComputerSystem Spec

  4.    29 Nov 2017 #4

    Same problem on my wife's Sony AMD Sony Laptop with ATI Mobility Radeon HD 4200. Seems to have happened after some big Windose update. Circles are now squashed ellipses.

    Likewise...
    Microsoft Basic Display Driver
    and
    Generic Non-Pnp Monitor

    If I go to Device Manager it lists ATI Mobility Radeon HD Series. Clicking on that then trying update driver gives "best already installed", but with AMD driver dated 25 July 17.

    However DirectX Diag reports "Main Driver: basicdisplay.sys, basicdisplay.sys, version 10.0.16299.15, date 6/21/2006.

    Ran Check for Updates, repeatedly, nothing.

    I'm stumped! Any suggestions gratefully received!
      My ComputerSystem Spec


  5. Posts : 2,104
    17074.1002 Pro 17074.1002 Home
       29 Nov 2017 #5

    I have the same display, each time M$ updates the system, I am given the basic display adapter or one that says it is for the 4200 but it is signed by M$. I have the original driver from my manufacturers site and have to install it using compatibility settings for Windows 8, then I can set display back to 1600x900.
      My ComputerSystem Spec

  6.    29 Nov 2017 #6

    dmholt57 said: View Post
    I have the same display, each time M$ updates the system, I am given the basic display adapter or one that says it is for the 4200 but it is signed by M$. I have the original driver from my manufacturers site and have to install it using compatibility settings for Windows 8, then I can set display back to 1600x900.
    Yep....that's exactly what I had to do as well with my XFX HD Readon 6790D.
      My ComputerSystem Spec

  7.    29 Nov 2017 #7

    I did an update to win10 (just b4?) this happened... theartfullodger has described the same problem... Also, I cannot find a system restore point to revert to... I get: "Windows Backup has not been set up." AND "Windows could not find a backup for this computer."
      My ComputerSystem Spec


  8. Posts : 2,104
    17074.1002 Pro 17074.1002 Home
       29 Nov 2017 #8

    The only problem that you need to address is the display adapter driver...
      My ComputerSystem Spec


 

Related Threads
screen resolution in Graphic Cards
i dont know whats wrong with my screen resolution but the actual screen is fine but when i open software such as Microsoft103251103252 or dr java everything is so small
Screen Resolution in Graphic Cards
I just installed window 10. The screen resolution is so low I can hardly see the text. I tried to change the screen resolution like I did with windows 8.1. But it doesn't change like Windows 8.1.. How can I change it? Don Cole
Screen resolution in Graphic Cards
Sorry if this has been asked and answered before (if it has can anyone direct me to the solution) Right then, I took advantage to "upgrade" from W7 to W10, everything went well except that the screen displays at a wider angle than it should i.e....
I'm running windows 10 on an ASUS Desktop computer with a GeForce GTX650. I dual monitor with a Samsung monitor and Samsung Plasma television. even though both devices are set to 1920x1080 (I've checked, repeatedly, and included screenshots) yet...
Solved screen resolution in General Support
Why did the screen resolution on my LG23a63 LED monitor, which is a 1920x1080, a perfect picture, drop back to 1280x1080? With that resolution screen looks terrible, Updated video card and monitor drivers to no avail. Thanks to all that answered...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 01:30.
Find Us