Windows 10: My wide screen laptop suddenly became 1024x768

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  1.    23 Nov 2017 #1

    My wide screen laptop suddenly became 1024x768


    I have a laptop called Acer aspire 5732zg with windows 10.

    i was sitting in front of my laptop, checking my phone. it happened SUDDENLY, i did NOTHING!

    It became 1024 x 768 but it was 1366 768 (wide screen). When i check the screen settings, only 1024 768 and 800 600 listed, theres nothing like 1366 768.

    what can i do? thanks
      My ComputerSystem Spec

  2.    23 Nov 2017 #2

    please help me, i'm desperate
      My ComputerSystem Spec


  3. Posts : 417
    Windows 10 Pro 64 bit
       23 Nov 2017 #3

    Download the manufactures vid drivers and block Windows vid driver. This happened to me.
      My ComputersSystem Spec

  4.    23 Nov 2017 #4

    This just happened to me too a few hours ago. Further info...

    - I have 2 screens, and the 2nd screen isn't being detected (even though it is working and is mirroring the 1st. How can it be displaying stuff and yet be "not detected"? Weird).

    - my whole screen is "squashed". i.e. the analogue clock I have on my desktop (ClocX) is an oval, rather than a circle (on my 2nd screen it's the same shape as a Milk Arrowroot biscuit!)

    - everything is BIG (despite being set to "100%", not 125% or 150%)

    - regardless of what resolution I set the screen to, it fails to change the previous 2 symptoms

    I did have a failed Windows Update this morning (1709), and have just tried it again... and watched it. It got to 97% and then just got stuck there. Eventually it failed. Hopefully I then rebooted the computer anyway, but still same symptoms. Don't know if this issue is related to the update or just co-incidental. In any case I need to get it fixed (whether that's by fixing the update or another way). The fact that this has happened to (at least) 2 of us this morning indicates to me that it probably is related to the update (though I don't know why the update is failing or how to fix it).
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  5.    23 Nov 2017 #5

    Clint said: View Post
    Download the manufactures vid drivers and block Windows vid driver. This happened to me.
    I have 2 screens - different manufacturers (one AOC, one Dell) - and the 2nd screen isn't being detected (and both screens are squashed), so what would the process be then in this case?
      My ComputerSystem Spec

  6.    23 Nov 2017 #6

    ATI Radeon 3000 Graphics


    This is NOT proving to be straight-forward. :-( Caution ATIAMD Radeon 3000 Windows 10 Upgraders - Microsoft Community

    My graphics card not being supported anymore (and I've only had it 18 months!). Anyone else with an AMD computer? Would like to find a resolution, but the only option I haven't tried out of those mentioned, and reluctant to do so, is to revert to my previous Windows build. :-(
      My ComputerSystem Spec

  7.    23 Nov 2017 #7

    A similar thing happened to me. I was sitting by my computer when the resolution suddenly changed. I discovered that the display settings no longer had the 1920 x 1080 resolution as an option. The only way I solved the problem was to roll back the driver for my graphics card. After doing that, the 1920 x 1080 resolution became available again. I'm not satisfied with this solution, as I should have the 1920 x 1080 resolution as an option with the latest driver.
      My ComputerSystem Spec

  •    23 Nov 2017 #8

    Solution (for me)


    See post 9 in ATI Radeon 300 driver problem - Page 2 - Windows 10 Forums for solution that worked for me (I have ATI Radeon 3000).
      My ComputerSystem Spec


  • Posts : 417
    Windows 10 Pro 64 bit
       23 Nov 2017 #9

    This is the reply that I received from AMD Tech Support.

    But you have mentioned that issue started after windows update and I suspect that windows update overwriting the display driver and install default version of driver on your computer which cause driver conflicts and cause this issue.

    I request you to download and install the Windows Show or Hide updates tool and run it and follow the instructions to hide the updates you do not wish to update. You need to hide display driver updates from the list.
    https://support.microsoft.com/en-us/...-in-windows-10
    And once again perform clean uninstallation of the drivers using DDU Utility (Display Driver Uninstaller) by launching it in Safe mode. Once the drivers are uninstalled, install all the critical and recommended updates from Windows.
    Then again install the latest AMD drivers on your computer.
    Last edited by Clint; 24 Nov 2017 at 07:48.
      My ComputersSystem Spec

  •    23 Nov 2017 #10

    Clint said: View Post
    I request you to download and install the Windows Show or Hide updates tool and run it and follow the instructions to hide the updates you do not wish to update. You need to hide display driver updates from the list.
    https://support.microsoft.com/en-us/...-in-windows-10
    Thanks. Having FINALLY got my screens working again, was just about to look into how to stop further updates. I'm a bit confused by the link though, as I don't see any option to stop the display drivers updating. I DO see an AMD update, but not sure if that is the same thing in this case? (I have AMD processor with ATI Radeon 3000 Graphics)

    Click image for larger version. 

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