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  1.    14 Oct 2017 #1
    Join Date : May 2017
    Posts : 8
    Windows 10

    Monitor won't come out of sleep mode after Update


    My Dell Inspiron Desktop with Win 10 recently installed 2 updates: Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB3213647) and 2017-10 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4041676). Following Cumulative Update 4041676, whenever the computer is put to sleep, it doesn't come out of sleep. I have now realized that the computer itself is probably coming out of sleep (the fan whooshes and the power light becomes steady) but the monitor won't display anything. The monitor works fine all the rest of the time. I did try a system restore to a Restore Point before the update, but when I turned the computer off, it re-installed the update, so I can't get rid of it.

    I have the computer and monitor set to never go to sleep automatically. I have unchecked the Hybrid Sleep button.

    Any ideas? I'm at my wit's end on this one.
      My ComputerSystem Spec
  2.    15 Oct 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,012
    Win 10 Pro (1703)

    Hi, have you seen
    Blank screen after awakening from standby in Windows and solution - Windows 10 Forums
    a few below yours?

    You can hide ('block') windows updates that are problematic- see the Tutorial section, search for
    hide
    Windows 10 Tutorial Index Tutorials
      My ComputerSystem Spec
  3.    15 Oct 2017 #3
    Join Date : May 2017
    Posts : 8
    Windows 10
    Thread Starter

    I did see that post, but when searching my Updates, I didn't find a single driver update for my monitor. I guess I can try uninstalling & blocking the update, but it worries me that it might be a critical update.
      My ComputerSystem Spec
  4.    15 Oct 2017 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,012
    Win 10 Pro (1703)

    It depends on the update. Bear in mind
    a. There'll be another cumulative update (if that's what this was, and not a driver update) in a month's time
    b. There's a whole new wonderful sparkling magical Windows build coming over the next few weeks (which I shall be in no hurry to adopt!)
      My ComputerSystem Spec
  5.    15 Oct 2017 #5
    Join Date : May 2017
    Posts : 8
    Windows 10
    Thread Starter

    Quote Originally Posted by dalchina View Post
    It depends on the update. Bear in mind
    a. There'll be another cumulative update (if that's what this was, and not a driver update) in a month's time
    b. There's a whole new wonderful sparkling magical Windows build coming over the next few weeks (which I shall be in no hurry to adopt!)
    Yup, it was a cumulative update. So what's this Windows build coming up? I have a feeling I should just let this go for a month or so and see what happens with these new updates. So far I'm the only one I've heard of with this problem with this update, although others have had the BSOD. Compared to that, this isn't so bad, but it's a pain.
      My ComputerSystem Spec
  6.    4 Weeks Ago #6
    Join Date : Oct 2017
    Posts : 3
    Windows 10

    Hello Katie,
    I also had this happen over this past weekend. Thank you for starting this post as I thought I was the only one experiencing this glitch.
    Surprised more people haven't posted as this had to have affected more than 2 users with a Dell Inspiron desktop.
    To wait a month, or even a few weeks for a "fix"/update is criminal but I guess we're stuck.
      My ComputerSystem Spec
  7.    4 Weeks Ago #7
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,012
    Win 10 Pro (1703)

    The best practice is always to act defensively.

    Maintain disk images of Windows (and your other disks and partitions as appropriate). E.g. Macrium Reflect (free).
    If sthg goes strangely or badly wrong, you can revert to a previous working state by restoring from an image. (However any personal data on the same partition will also be reverted to that date so it's best to separate user data and Windows).

    You could see what comments there are on Dell's forums.
      My ComputerSystem Spec
  8.    4 Weeks Ago #8
    Join Date : May 2016
    Posts : 751
    Windows 10 Pro

    What I don't understand: From the OP first post, it's contradicting......from title of thread; "monitor doesn't come out of sleep" to the 2nd to last line in thread where OP states "I have the PC and monitor set to never go to sleep".

    So, if it's set to not go to sleep.....how is it going into sleep mode?
      My ComputerSystem Spec
  9.    4 Weeks Ago #9
    Join Date : Oct 2017
    Posts : 3
    Windows 10

    Good question. Maybe she set her computer to those settings once it was awake.
    I can tell you that the only way I can "wake" mine up is too manually shut down via the power button.
    Very frustrating and surprised it will take this long to fix.
      My ComputerSystem Spec
  10.    4 Weeks Ago #10
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,012
    Win 10 Pro (1703)

    Presumably means she selects Sleep manually (menu).
      My ComputerSystem Spec

 
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