Windows 10: No 1920x1080 resolution while using Windows 10 Solved

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  1.    25 Nov 2017 #51

    I found this thread/forum yesterday after my wife's computer , an older HP desktop using a Radeon 3000 graphics chip, experienced the exact same problem.

    The display, her wide screen, suddenly flickered, went blank and then switched from the 1920 X1080 she'd been using to 1024 X 768.

    We have tried everything !

    There is no setting above 1024 X 768 in the control panel.

    We've uninstalled , reinstalled the Radeon and the TV, we've searched for new drivers and the only thing that Win shows is the generic PnP driver.

    We've gone into registry and the TV is still shown as 1920 X1080

    What else is there to try ?
      My ComputerSystem Spec

  2.    25 Nov 2017 #52

    Swimswithtrout said: View Post
    I found this thread/forum yesterday after my wife's computer , an older HP desktop using a Radeon 3000 graphics chip, experienced the exact same problem.

    The display, her wide screen, suddenly flickered, went blank and then switched from the 1920 X1080 she'd been using to 1024 X 768.

    We have tried everything !

    There is no setting above 1024 X 768 in the control panel.

    We've uninstalled , reinstalled the Radeon and the TV, we've searched for new drivers and the only thing that Win shows is the generic PnP driver.

    We've gone into registry and the TV is still shown as 1920 X1080

    What else is there to try ?
    Had the same issue with my Radeon video card a few days ago! Finally found a solution, had to reinstall an old driver from January of 2015, now everything displays fine
      My ComputerSystem Spec


  3. Posts : 1
    Windows 10 1709 (x64)
       25 Nov 2017 #53

    Gimpy said: View Post
    That worked for me too. Thanks.
    Me three, 2+ years later, on a different gfx card. I'm glad you shared your solution on the forum for posterity!
      My ComputerSystem Spec

  4.    25 Nov 2017 #54

    We got it working !

    She had to roll back the Win 10 v1709 to the previous version. 1709 had the "roll back" driver option greyed out. The previous Win ver. then allowed us to roll back to the Radeon driver that was working up until two days ago !

    Now to figure out how to stop Win 10 from "upgrading" it again.

    Watching Netflix on a 36" screen @ 1024 X 768 is painful !
    Last edited by Swimswithtrout; 25 Nov 2017 at 19:43.
      My ComputerSystem Spec


  5. Posts : 2
    Windows 10 64-bit
       25 Nov 2017 #55

    AMD does provide older drivers on its website, but I have no idea how to determine which one is the best one for a given card: Previous
      My ComputerSystem Spec

  6.    26 Nov 2017 #56

    fquist said: View Post
    I finally found a solution. In Device Manager, Display adapters, ATI Radeon HD 4600 Series, I chose "Update Driver Software" and then "Browse my computer for driver software". I then chose "Let me pick from a list of device drivers on my computer". In the list were several instances of a driver dated 7/15/2015 (which didn't work and is probably what caused the problem). The next oldest driver "ATI Radeon HD 4600 Series Version: 8.970.100.9001" was dated 1/13/2015. Choosing the January driver restored everything to normal. Apparently, sometime this morning, windows decided to update my video card driver and this caused the problem. The current driver (7/15/2015) doesn't work properly; whether that's a Microsoft issue or an AMD issue is unknown to me.
    Thank you, worked for me also on 3870
      My ComputerSystem Spec


  7. Posts : 1
    Windows 10, 64-bit
       27 Nov 2017 #57

    fquist said: View Post
    I finally found a solution. In Device Manager, Display adapters, ATI Radeon HD 4600 Series, I chose "Update Driver Software" and then "Browse my computer for driver software". I then chose "Let me pick from a list of device drivers on my computer". In the list were several instances of a driver dated 7/15/2015 (which didn't work and is probably what caused the problem). The next oldest driver "ATI Radeon HD 4600 Series Version: 8.970.100.9001" was dated 1/13/2015. Choosing the January driver restored everything to normal. Apparently, sometime this morning, windows decided to update my video card driver and this caused the problem. The current driver (7/15/2015) doesn't work properly; whether that's a Microsoft issue or an AMD issue is unknown to me.
    After puzzling over this for a few days -- 1920x1080 resolution just disappeared after PC went into power saving mode one fine day -- and then thinking its my cable (all connections were solid) , I came across this solution. Tried it and it worked! I signed up to the forum just to say thank you.
      My ComputerSystem Spec

  •    30 Nov 2017 #58

    Same Thing


    My in-laws computer suffered the same fate with it's installed Radeon HD4350 GPU. I was able to rollback the driver as instructed here to fix the problem.

    Does anyone know if the driver will continue to keep updating on it's own? I don't think they are capable of fixing it on their own when this happens.

    Pretty awful that they feel the need to update drivers with obvious failures within them. Clearly no one tested this at all.
      My ComputerSystem Spec

  •    01 Dec 2017 #59

    Me too. Thanks.


    That worked for me too. Thanks.
    [/QUOTE]
      My ComputerSystem Spec

  •    02 Dec 2017 #60

    I registered to note that this happened to me also (End of November). ATI Radeon 4200. Through many many many tries to beat my computer into submission, I found this thread today. I was able to revert to a driver from 2015 and it resolved my issue.
    I went into Settings -> Device Manager -> R-click your display adapter and Update Driver -> Browse Computer for Software -> Pick From List.
    THANK YOU EVERYONE!!
      My ComputerSystem Spec


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