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White screen with vertical lines after sleep mode
Hi all!
I was literally arguing with one of Xidax's technicians recently about some sort of weird screen error I was getting when my laptop woke from sleep.
Image attached. (White screen with vertical lines and the cursor turns into a white block).
I gave them a chance to re-create the issue and even gave them the exact steps so that they could see what I was talking about. I had told them they would need to download the ISO directly from Microsoft and do a fresh install and they would see the issue.
Instead, they claimed that they used a USB ISO from Microsoft and then installed all of the drivers and the problem never surfaced. (Once again, they didn't even try to re-create it as I stated which would have taken them 10 minutes). When I tried it myself, even after everything was updated, I still got the issue. I even went as far as looking up some threads to see if someone else ran into the same issue. I also made sure the video card was updated.
Long story short, when they shipped the laptop back to me, the problem was gone, but as soon as I reinstalled the OS..... the problem resurfaced. Quickly, they tried to be-little me saying that something must have been wrong with my brand new usb 3.0 Sandisk flashdrive, or that I probably didn't install Windows correctly. Really? I've been dealing with PCs for 21 years. I've installed windows countless times and they even discounted the fact that I found a thread that pinpointed the issues. It's really not rocket science, and arguing with your customers over arguably one of the easiest actions in PC history is a bit silly. I've installed Windows 10 on so many computers and this is the only time I have ever seen this issue. I also told them that's it's unrealistic for me to have to send in the PC each time I need Windows reinstalled since they thought I wasn't competent enough to do it myself---also despite the fact that I have another PC from them I purchased which hasn't encountered any issues.... It's obvious that there is some sort of disconnection between the mother board, the screen and the video card. Also, the laptop brand is a Clevo. But it doesn't seem to be limited to Clevo as HP laptops seem to have the issue, too, when it comes to installing Windows 10.
Apparently, this issue is obviously known, and those who have encountered it have simply returned their computers (smart idea). I, too, did the same, and they pretty much threatened me with having to pay shipping back and fourth for them to re-install windows as if I don't know what I'm doing. Really?
Don't get me wrong, the sales guys are awesome, and when you need assistance, they are helpful, but when it comes to defective merchandise, like many retailers, once you start to dig in their bottom line through no fault of your own, things get a little nasty. I'm sure just about all custom system builders are like this, too. Not to mention the ridiculous restocking fees. Honestly, I should be able to re-install windows as many times as I want without having to encounter said issues. They also protect themselves behind a huge contract they make you sign before purchasing.
Has anyone else ever seen this issue?
Check out this thread;
White screen with vertical lines after sleep mode - HP Envy ... - HP Support Forum - 5473755
----There's no real fix for it as far as I know. It seems to return eventually and I obviously found one of the triggers, with other people having it pop up randomly. Xidax claimed that because THEY performed a perfect install, there's no issue and I must be doing something wrong. This is really silly. I installed Windows 10 in a 4 year old laptop and it went to sleep and woke up just fine. But with this piece of crap, it would not wake up correctly.
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