Page 1 of 3 123 LastLast
  1.    24 Sep 2017 #1
    Join Date : Sep 2015
    Posts : 25
    Windows 10 Home 64

    White screen with vertical lines after sleep mode


    Hi all!

    I was literally arguing with one of Xidax's technicians recently about some sort of weird screen error I was getting when my laptop woke from sleep.

    Image attached. (White screen with vertical lines and the cursor turns into a white block).

    I gave them a chance to re-create the issue and even gave them the exact steps so that they could see what I was talking about. I had told them they would need to download the ISO directly from Microsoft and do a fresh install and they would see the issue.

    Instead, they claimed that they used a USB ISO from Microsoft and then installed all of the drivers and the problem never surfaced. (Once again, they didn't even try to re-create it as I stated which would have taken them 10 minutes). When I tried it myself, even after everything was updated, I still got the issue. I even went as far as looking up some threads to see if someone else ran into the same issue. I also made sure the video card was updated.

    Long story short, when they shipped the laptop back to me, the problem was gone, but as soon as I reinstalled the OS..... the problem resurfaced. Quickly, they tried to be-little me saying that something must have been wrong with my brand new usb 3.0 Sandisk flashdrive, or that I probably didn't install Windows correctly. Really? I've been dealing with PCs for 21 years. I've installed windows countless times and they even discounted the fact that I found a thread that pinpointed the issues. It's really not rocket science, and arguing with your customers over arguably one of the easiest actions in PC history is a bit silly. I've installed Windows 10 on so many computers and this is the only time I have ever seen this issue. I also told them that's it's unrealistic for me to have to send in the PC each time I need Windows reinstalled since they thought I wasn't competent enough to do it myself---also despite the fact that I have another PC from them I purchased which hasn't encountered any issues.... It's obvious that there is some sort of disconnection between the mother board, the screen and the video card. Also, the laptop brand is a Clevo. But it doesn't seem to be limited to Clevo as HP laptops seem to have the issue, too, when it comes to installing Windows 10.

    Apparently, this issue is obviously known, and those who have encountered it have simply returned their computers (smart idea). I, too, did the same, and they pretty much threatened me with having to pay shipping back and fourth for them to re-install windows as if I don't know what I'm doing. Really?

    Don't get me wrong, the sales guys are awesome, and when you need assistance, they are helpful, but when it comes to defective merchandise, like many retailers, once you start to dig in their bottom line through no fault of your own, things get a little nasty. I'm sure just about all custom system builders are like this, too. Not to mention the ridiculous restocking fees. Honestly, I should be able to re-install windows as many times as I want without having to encounter said issues. They also protect themselves behind a huge contract they make you sign before purchasing.

    Has anyone else ever seen this issue?

    Check out this thread;

    White screen with vertical lines after sleep mode - HP Envy ... - HP Support Forum - 5473755


    ----There's no real fix for it as far as I know. It seems to return eventually and I obviously found one of the triggers, with other people having it pop up randomly. Xidax claimed that because THEY performed a perfect install, there's no issue and I must be doing something wrong. This is really silly. I installed Windows 10 in a 4 year old laptop and it went to sleep and woke up just fine. But with this piece of crap, it would not wake up correctly.
    Attached Thumbnails Attached Thumbnails 2957joy.jpg  
      My ComputersSystem Spec
  2.    25 Sep 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,978
    Windows 10 Pro Build 1703

    Hi anesthetic.

    Have you gone to their site to get their video driver. It will likely be an older version. Try installing and seeing if that fixes. If it does it will just be temporary as Windows will update the driver for you. There are ways to prevent but before I get the cart ahead of the horse could see if the older driver works. Note version of driver to make sure old one gets in. If problem reappears see if old driver is still installed.

    Ken
      My ComputerSystem Spec
  3.    03 Oct 2017 #3
    Join Date : Oct 2017
    Posts : 1
    Windows 10

    I have the same issue going on. Just did a clean windows reinstall last night and thought I was good, then today after work, boom there it is again, that lovely herringbone pattern. I just hit the power button and my screen comes back but that's not a fix. I have an Acer R5 with intel i7 6500U and intel HD graphics 520 (I know all that power and a stupidly weak graphics card). Anyway this is one of those "ultra books" with no removable battery oh and just 2 months out of warranty how nice!
    Anybody found a fix for this issue?
      My ComputerSystem Spec
  4.    03 Oct 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,978
    Windows 10 Pro Build 1703

    Hi oldhess. Welcome to the TenForums @oldhess

    Since you did a clean install and Windows likely put the absolute latest and greatest driver in have you tried an older driver from the manufactures site.

    If not driver maybe you have a problem resuming from hibernation. I assume you just sleep device and then it enters hibernation. Maybe you power right off, like I said it is an assumption.

    Just to get hibernation out of the puzzle could you type the following command at command prompt(admin) or powershell(admin)

    powercfg -h off

    To reverse change the work off to on in command.


    Ken
      My ComputerSystem Spec
  5.    07 Oct 2017 #5
    Join Date : Oct 2017
    Posts : 2
    10

    Quote Originally Posted by oldhess View Post
    I have the same issue going on. Just did a clean windows reinstall last night and thought I was good, then today after work, boom there it is again, that lovely herringbone pattern. I just hit the power button and my screen comes back but that's not a fix. I have an Acer R5 with intel i7 6500U and intel HD graphics 520 (I know all that power and a stupidly weak graphics card). Anyway this is one of those "ultra books" with no removable battery oh and just 2 months out of warranty how nice!
    Anybody found a fix for this issue?
    I don't have a fix, but I do have the same problem on an Acer R5 with intel i5-6200U and intel HD graphics 520. If anyone has a fix, I'd love to know it!
    Attached Thumbnails Attached Thumbnails IMG_20171002_202405181.jpg  
      My ComputerSystem Spec
  6.    08 Oct 2017 #6
    Join Date : Oct 2017
    Posts : 1
    Windows 10 Home

    I have EXACTLY THE SAME problem in my Acer R13 R7-372T, Intel HD 520 graphics.
    It appeared after the automatic update of drivers from Windows Update, in my case 28/09/2017. New "bad" driver: 22.20.16.4691 (date of publication 6/02/2017). Please check yours Windows Update history.

    To the old driver, I restored the system before the update date with a Restore Point. Old driver in my Acer: 20.19.15.4444 (publication 22/04/2016). Now the graphics work fine (with the new "bad" driver I also had a problem with Screen Mirroring with my Panasonic tv).
    But I had to completely disable Windows Update in system services, because new driver automatically installed again. I have not found another way to effectively disable driver updates in Windows 10 Home.
    I am waiting for a solution by the manufacturer - Intel, Acer... I hope that soon... ;-)
      My ComputerSystem Spec
  7.    08 Oct 2017 #7
    Join Date : Oct 2017
    Posts : 2
    10
      My ComputerSystem Spec
  8.    08 Oct 2017 #8
    Join Date : Oct 2017
    Posts : 445
    Windows 10 Pro 64-bit

    Please visit either your computer or graphic card manufacturer to download latest driver. Microsoft not always have the latest device drivers.
      My ComputerSystem Spec
  9.    2 Weeks Ago #9
    Join Date : Nov 2017
    Posts : 1
    Windows 10

    Fixed by "Restoring Driver"


    Hi All,

    I experienced the same issue. Thanks to "Stanley99", rolling back the display driver worked for me.
      My ComputerSystem Spec
  10.    2 Weeks Ago #10
    Join Date : Nov 2017
    Posts : 1
    Windows 10 Home 64 bit

    Same problem ... white (greyish - weird rgb combination up close) striped screen with darker box for mouse
    - started right after last windows update ... I was furious as it happened right at my college lecture XD I figured out that PC was ok as I managed to "blindly" play music even with white screen.
    Also after restart problem seemed to vanish only to reappear once I put my PC to sleep ... well im glad it's no virus tho its sad to see intel graphic's driver with such issues geez I tought only Nvidia was good in blowing with their driver updates ... well sems like it's time to welcome intel in the club (cmon guys Y U release untested driver updates)

    (literally hardest part of it all was to get my PC up'n runing for a test we had on Math workshop and also to find this exact forum to find out what's up)

    - that's exactly why I just signed up - purely for this post as im pretty sure there'll be hordes of ppl looking for this forum

    To whoever responsible 4 dis ... U owe me a good banana milkshake man ...

    - ROLL BACK DEM DRIVERS EVERYONE !!! -

    Stanley99 U DA REAL MVP HERE
      My ComputerSystem Spec

 
Page 1 of 3 123 LastLast


Similar Threads
Thread Forum
When I lock my windows screen it tries to go in sleep mode.
I have a custom built PC (built last year) and recently when I lock my windows screen, after a few seconds it tries to go in sleep mode then it wakes itself up on its own then few seconds later it tries again. 1. I lock my screen 2. after i lock...
General Support
Black & White screen from sleep mode
Don't know if this is the correct place or not but here goes......I have 2 almost identical HP P6 desktop pc's 2400t/2420t bought new in 2013 both running Win10 Home and one of them is giving me a black & white screen instead of the regular color...
Graphic Cards
Solved Vertical White Bar in Notification Area After 14271
Immediately after upgrading my Insider's copy of Windows 10 to build 14271 I noticed a vertical white bar in the notification area. See the screenshot: 66868 As you can see, it has a little arrow pointing to the right. If I rest my pointer on...
General Support
Screen flicker and Sleep mode issues
Hi, If I'm using battery power, my screen flickers, then goes fuzzy then comes back to normal on a cycle. If I use mains this problem doesn't occur. When on mains power, if my screen goes into energy saver mode it won't wake up again. If I put...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 11:24.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums