White screen with vertical lines after sleep mode

Hi sisyphus. Welcome to the TenForums @sisyphus

While this is not the time to lecture you will pardon me. Everyone who has valuable data needs to have a backup. There are free tools and Window processes to create. Do you happen to know how much data you have? In a lot of cases a 64GB USB key is all you need. To determine, right click on your documents folder, then properties. Do the same with each major library. If the number is reasonable a USB thumb drive may be all you need to copy to. Enough said.

We have this tutorial that will walk you through the recovery process.

Go Back to the Previous Version of Windows in Windows 10

Then once back up and running we need to adjust your network connections to prevent V1709 from re-installing for a couple of months while the powers to be repair what ever it is that is broken. To do this

Start > Settings > Network and internet. I will assume you are wireless. Click on Wi-fi (left hand side) then click on your network, right hand side and then click on Manage. In the panel that opens set connection to "Metered". You will have to do this for all wireless networks you use.

Next I would open Device manager and note the drivers you are using, manufacturer, date and version. To do...

Right click Start, left click device manager, then expand your Display adapters. On each right click and then click properties. Get the details from the Driver tab.


Ken

Well the good news out of all of this is you know how big your data files are and can copy them to a USB Thumb drive.

Before we proceed further could you please update your system specs with actual model number of laptop. The Nvida card doesn't match your problem description, could you also please clarify this.

My thought process is to get the drivers right from Laptop manufacture and the load them.


Ken

MS-16J5 does not appear to be model number or I can't match it on the MSI site.

TheMeetingGuy has supplied a driver. In looking at what it supports, both your processor and HD graphics are listed. It would appear to be a good candidate to go with.

Did you back up your data to a USB thumb drive?

Open your device manager and then get the driver version number for your Intel 530 (Right click Start, left click Device manager, expand display adapters, right click Intel 530, click on properties, click on Driver tab.) We want the driver number to confirm installation.

Download driver and double click to commence install. It will likely tell you the folder it is going to be installed in. Note folder. (May need it if we are forced later to "Browse" to a location.)

Once installed open device manager, expand Display adapters and determine if the driver version has changed for Intel 530. If it has then exit out and use one of these processes to disable Windows updating drivers.

Enable or Disable Driver Updates in Windows Update in Windows 10

If the driver was not updated to older version make your way back through device manager to that 530 adapter. Right click, this time pick "Update Driver", then pick "Browse my computer for Driver software", then on next screen you get "Let me pick from a list........". You should likely see at least two drivers. If this is like my Intel Wireless there is no version number so you may have to do this twice to get older driver. Once you have older driver installed, check its properties in the driver tab within device manager, use link above to disable driver updates. If you didn't get more than one driver to choose from post back, will likely have to browse to the install folder.

Assuming you got older driver installed, test.

Not sure why only one display adapter is showing in Settings. If you have the wake from sleep working again please check again.


Ken

Great.