Windows 10: VideoTDR Failure and Windows/StopCode Solved

  1.    21 Sep 2017 #1

    VideoTDR Failure and Windows/StopCode


    Hi ! I have a purchased Win 10 64 Bit PC (generic) with a ATI Radion 3000 graphics card.
    After the last update 13/09/17 +-, When I use the sleep option and then want to reopen the screen,
    It hangs, then the screen goes blue and says refer this info ( VideoTDR Failure and Windows/StopCode) if you contact windows. It then goes into restart mode and boots up, but very slowly and then I can use the computer once I have logged in. I have done the trouble shoot and fix, did a complete System scan.
    Have read that Windows 10 update for September was full of problems.
    Thanks for any advice. Pensioner not much IQ nor income, so trying here first.
    Thank you all.
      My ComputerSystem Spec


  2. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Sep 2017 #2

    Please update the system specs in "My Computer"

    How To Fill Out Your System Specs
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Please include PSU, cooler, case, and peripherals (anything attached to the computer by wireless or wired (printer, headset, xbox, etc.)

    This is a log collector that we use in the bsod forum.
    It will collect msinfo32, dxdiag, event.vwr, drivers, etc.
    BSOD Crashes and Debugging - Windows 10 Forums
    Please post a zip into the thread.

    Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:

    Speccy - Free Download - Piriform: Speccy - System Information - Free Download

    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID

    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer

    A VIDEO_TDR_ERROR always relates to the system's graphics card (TDR = Timeout Detection Recovery).
    This could be down to a number of reasons including:
    drivers,
    heat,
    power to the card,
    a faulty PCI-e slot or
    simply a defective GPU.

    Try later and/or earlier drivers
    Measure the GPU's temperatures at idle and under load
    Ensure the GPU is free from dust build up and that the fan is working correctly
    Reseat the GPU and check all connections are securely made
    Check PSU voltages in BIOS
    Try a different card in the system

    What are the BIOS 3.3, 5 and 12 voltage values?

    What are the CPU voltage and frequency?
      My ComputerSystem Spec


 

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