Graphics card crashing, nothing in Event Viewer

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  1. Posts : 50
    Windows 10 Pro 64-bit
       #1

    Graphics card crashing, nothing in Event Viewer


    Since 3 days ago I have been experiencing intermittent video card crashes/oddities. Sometimes the display goes black, sometimes it displays a weird pattern. The audio also stutters rapidly, like what happens with a BSOD, but then goes silent after about 4 or 5 seconds. At this point, the computer becomes completely non-responsive and I must reboot.

    Sometimes after rebooting from a crash, the screen goes black whenever I try to open certain windows (alt-tabbing brings the display back until I switch back to it).

    This has mostly happened while playing intensive PC games, but being on Skype video chat has also caused it to act up.

    I have tried:
    • Making sure the fans are spinning (they are)
    • Updating to the latest graphics drivers
    • Blowing my fans and case clean
    • Testing my RAM (it caused problems like this before)
    • Setting my graphics card fans to 100% duty


    As I said in the title, Event Viewer shows no errors or anything, so I know it's not a BSOD.

    I want to use my computer but I'm scared to. Please help Tenforums!
      My Computer


  2. Posts : 9
    Windows 10 Pro
       #2

    What video card are you using? Nvidia or AMD? Also if you can post which drivers you are currently using for your video card. This would give a better indication as to what direction we need to go to try to resolve the issue.
      My Computer


  3. Posts : 50
    Windows 10 Pro 64-bit
    Thread Starter
       #3

    I am using an AMD R7 250x. If you need to know more info, I have attached a DxDiag dump.

    I am using a slightly less recent driver because of an Overwatch bug the new ones have. However, even when I had the newest drivers, this also happened.
    Graphics card crashing, nothing in Event Viewer Attached Files
      My Computer


  4. Posts : 50
    Windows 10 Pro 64-bit
    Thread Starter
       #4

    It seems the problem does not have to do with overheating, as it happened a couple of times at a safe temperature.

    Downclocking my card also didn't help.

    Any other suggestions?
      My Computer


  5. Posts : 38,940
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    VIDEO_ENGINE_TIMEOUT_DETECTED
    This is the DM log collector that is used in the BSOD forum. It will collect msinfo32, dxdiag, event log, etc.
    Please post a zip into the thread.
      My Computer


  6. Posts : 50
    Windows 10 Pro 64-bit
    Thread Starter
       #6

    Thank you for responding zbook. Here is the ZIP you asked for.
    Graphics card crashing, nothing in Event Viewer Attached Files
      My Computer



  7. Posts : 38,940
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    Post #5 displayed bugcheck 141 VIDEO_ENGINE_TIMEOUT_DETECTED
    The logs displayed problems with crashes.
    The crashes were not properly producing BSOD and this needs to be troubleshooted.
    Problems with the drive were noted in the event log.


    Perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    5) Open administrative powershell and type or copy and paste:
    6) Get-PhysicalDisk | Select -Prop DeviceId,FriendlyName,SerialNumber
    7) Get-Partition | Format-List > $home\Desktop\partitions.txt
    8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    9) Post a share link for the txt file into the thread using one drive or drop box

    10) Run HDTune on your drives:
    http://www.hdtune.com/
    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

    11) Open administrative command prompt and copy and paste:
    chkdsk /x /f /r
    (This may take many hours so plan to run overnight)
    12) Post the chkdsk results into the thread using the information in this link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials

    13) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings > in startup and recovery click settings > post an image into the thread

    14) After posting the image into the thread please make the following changes
    a) system failure > un-check automatic restart
    b) write debugging information change to automatic memory dump
    c) change dump file to %SystemRoot%\MEMORY.DMP


    15) Download and install Whocrashed
    http://www.resplendence.com/whocrashed
    16) Above analyze click on tools > crash dump test > type: ACCEPT
    17) click analyze
    18) post the whocrashed analyze results into the thread
    19) post a new zip after the whocrashed steps above
    BSOD - Posting Instructions - Windows 10 Forums

    20) read these links on Windows driver verifier:
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Enable and Disable Driver Verifier in Windows 10 Windows 10 Performance Maintenance Tutorials

    21) Turn off windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

    22) Run Sea tools for windows on your drives using SMART, short and long generic tests:

    How to use SeaTools for Windows
    http://www.seagate.com/support/downl...ls-win-master/
    How to use SeaTools for Windows
    http://www.seagate.com/support/downloads/seatools/
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials






    Code:
    Windows failed fast startup with error status 0xC00000D4.
    Code:
    The IO operation at logical block address 0x2aef3990 for Disk 1 (PDO name: \Device\00000030) failed due to a hardware error.
    Code:
    Crash dump initialization failed!
    Code:
    Dump file creation failed due to error during dump creation.
    Code:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Code:
    Display driver amdkmdap stopped responding and has successfully recovered.
    Code:
    amdkmdap    amdkmdap    c:\windows\system32\driverstore\filerepository\c0316467.inf_amd64_3d8fbd78102e53d7\atikmpag.sys    Kernel Driver    Yes    Manual    Running    OK    Ignore    No    Yes
    Code:
    Name    ASUS R7 250X SeriesPNP Device ID    PCI\VEN_1002&DEV_683D&SUBSYS_300B1043&REV_00\4&14E8F4CB&0&0010Adapter Type    AMD Radeon Graphics Processor (0x683D), Advanced Micro Devices, Inc. compatibleAdapter Description    ASUS R7 250X SeriesAdapter RAM    (2,147,483,648) bytesInstalled Drivers    aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64Driver Version    22.19.662.4INF File    oem7.inf (ati2mtag_R575ADS section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1280 x 1024 x 60 hertzBits/Pixel    32Memory Address    0xC0000000-0xFFFFFFFFMemory Address    0xFEA00000-0xFEA3FFFFI/O Port    0x0000E000-0x0000E0FFIRQ Channel    IRQ 4294967294I/O Port    0x000003B0-0x000003DFI/O Port    0x000003C0-0x000003DFMemory Address    0xA0000-0xBFFFFDriver    c:\windows\system32\driverstore\filerepository\c0316467.inf_amd64_3d8fbd78102e53d7\atikmpag.sys (22.19.662.4, 536.91 KB (549,800 bytes), 7/26/2017 7:05 PM)
    Last edited by zbook; 29 Sep 2017 at 22:09.
      My Computer


  8. Posts : 50
    Windows 10 Pro 64-bit
    Thread Starter
       #8

    Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection found corrupt files and successfully repairedthem. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. Forexample C:\Windows\Logs\CBS\CBS.log. Note that logging is currently notsupported in offline servicing scenarios.C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.

    It says it found corrupted files and fixed them. Should I try playing a game or something to see if it worked?
      My Computer


  9. Posts : 50
    Windows 10 Pro 64-bit
    Thread Starter
       #9

    Windows PowerShellCopyright (C) 2016 Microsoft Corporation. All rights reserved.PS C:\WINDOWS\system32> Get-PhysicalDisk | Select -Prop DeviceId,FriendlyName,SerialNumberDeviceId FriendlyName SerialNumber-------- ------------ ------------1 WDC WD30EFRX-68EUZN0 WD-WCC4N2KR38YJ0 WDC WD3200AAJS-65VWA0 WD-WCARW3898729PS C:\WINDOWS\system32> Get-Partition | Format-List > $home\Desktop\partitions.txtPS C:\WINDOWS\system32>
    Graphics card crashing, nothing in Event Viewer Attached Files
      My Computer


  10. Posts : 50
    Windows 10 Pro 64-bit
    Thread Starter
       #10

    Graphics card crashing, nothing in Event Viewer-hd1.pngGraphics card crashing, nothing in Event Viewer-hd2.pngGraphics card crashing, nothing in Event Viewer-hd3.png
      My Computer


 
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