Please Help! No option for 1920x1080 resolution on my laptop

Popeng · 06 Aug 2017

Please help! I have my Acer E5-575G laptop, corei5, dual graphics 2gb 940mx graphics and intel 540 graphics. The native resolution i 1920x1080, but now the highest resolution option is 1366x768 after i factory reset the laptop. My OS is Windows 10 before and after the reset. I already do update both driver for Intel and Nvidia, and i also uninstall and install the driver but still no option for 1920x1080 resolution.

Thank you in advance..

alphanumeric · 06 Aug 2017

You likely need the custom driver for that make and model from Acer. Installing separate drivers for dual graphics doesn't always work out to well. Especially when they are from different manufacturers. That being said, you should have had the correct driver and resolution after doing the factory reset.

Helmut · 06 Aug 2017

Hi,
If you mess about with Graphic Drivers on such Laptops which use Optimus switching you can get yourself in a bad position.
Gamers absolutely insist on keep on installing 'latest drivers' along with other Graphics driver uninstallers, it's not needed, and can cause problems.

From the factory reset position, just go to Windows updates and eventually you will get some more drivers which work. They will be installed correctly in the right order, maybe not the latest but at least they will work properly.

Some manufacturers will supply customised drivers for particular Laptop models on their support pages.

alphanumeric · 07 Aug 2017

My laptop is AMD AMD for dual graphics, that = bonus bonus. I can get just the one driver right from AMD and it just works. Or just wait for Windows Update to install it, and again, it just works. No hair pulling etc. Dual garphics is a nice feature, when it works. Some can be a PITA to actually get working correctly though.

Popeng · 07 Aug 2017

I already updated the windows and the drivers from Acer website for my specific model but still the highest resolution is 1366x768. Please help☹️

Thank you for all the reply..🙏🏼

alphanumeric · 07 Aug 2017

What does device manager show for Display adapters.

Popeng · 07 Aug 2017

Intel(R) HD Graphics 520
NVIDIA GeForce 940mx

I already updated this two but still the same, and my windows is updated too..

alphanumeric · 08 Aug 2017

What does NVidia Control panel list for resolutions in Display > Change resolution.

Popeng · 08 Aug 2017

1366x768 is the highest resolution.. i dont know now what to do, i do some research but still can't fix it. Please help! Thank youðŸ˜Š

alphanumeric · 08 Aug 2017

It should have worked as intended when you did the factory reset. If you've been updating driver manually/separately from NVidia and Intel you may have to do another factory reset and start over from scratch. What does the NVidia control panel show for monitor type/model? It should show it on that same screen where you set the resolution.