Windows 10: Please Help! No option for 1920x1080 resolution on my laptop

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  1. Posts : 711
    Windows 10
       08 Aug 2017 #21

    Your Nvidia Control Panel (Optimus) is correct, they are confusing you by putting up a Desktop Nvidia Control Panel.
    There is nowhere to set resolution. There is nothing wrong there.

    Right click on an empty space on your Desktop > (Intel icon) Graphics Properties.... > Display

    What choices do you have under the resolution drop down box ?

    In the second image look up (Google) the Hardware ID of the Display Panel. In my case an LG TN Panel 1366 x 768 resolution.
    This is merely to confirm what the actual display Panel is.

    When you do a factory reset it should be exactly the same as when you bought your Laptop.

    The reason for looking at the Intel iGPU Control Panel is because that driver should always be installed first then the Nvidia Driver. If the first is not working properly then the second (Nvidia) won't either.

    Do not use DDU.
    If you don't have an Optimus Laptop, please don't post and confuse the OP.
    Attachment 147819

    Attachment 147818
      My ComputerSystem Spec

  2.    08 Aug 2017 #22

    @Helmut
    im not confusing OP here, im asking because i dont know. The specification of my laptop said that 1920x1080 is the native resolution. I don't know much about this, thats why im asking for help. By the way thanks for sharing.
      My ComputerSystem Spec

  3.    08 Aug 2017 #23

    I think it should be mandatory for manufacturers to have recovery disk to be included on every purchase of a laptop.
      My ComputersSystem Spec

  4.    08 Aug 2017 #24

    Popeng said: View Post
    @MeAndMyConputer
    The exact model of my laptop is Acer E5-575G-54MF.
    About your advice, when i disable the Intel graphics, the choices in Windows Display Resolution is disabled (no choices at all).
    It might be a good idea to go to Download Drivers and Manuals | Acer Official Site to look for the manual for your computer.
    EDIT: I agree with the recommendations to do a new factory restore but I believe it's also a good idea to have the appropriate manual available also.
    Last edited by MeAndMyComputer; 08 Aug 2017 at 20:56.
      My ComputersSystem Spec

  5.    08 Aug 2017 #25

    RoasterMen said: View Post
    I think it should be mandatory for manufacturers to have recovery disk to be included on every purchase of a laptop.
    They may not all included them (heck my Alienware 17r4 has no optical drive) but they give you a way to create one typically and usually prompt you to when you first boot up the computer from new. For my laptop, the recovery media is downloadable from Dell and then you put it on a USB thumb drive. Previous laptops I've owned had you burn an image file to a DVDR.
      My ComputerSystem Spec

  6.    09 Aug 2017 #26

    RoasterMen said: View Post
    I think it should be mandatory for manufacturers to have recovery disk to be included on every purchase of a laptop.
    There is usually a utility built in to create recovery media. Not many actually ship the physical media with the device though. And you usually get nagged reminded to create said media.
      My ComputerSystem Spec

  7.    09 Aug 2017 #27
      My ComputerSystem Spec


  • Posts : 3,070
    Windows 10 Pro x64 v1803 Build 17134.48 (Branch: RS4 Release Preview)
       09 Aug 2017 #28

    @Popeng

    Do as @Helmut suggested. Go to Device Manager and lookup the hardware ID of your display. Then post that ID here so we can confirm that your display is FHD or just HD.

    I can also confirm that on an Optimus Laptop the nVidia Control panel should look exactly as @Helmut posted and that all settings related to resolutions are done in the Intel Display Control Panel.
      My ComputersSystem Spec

  •    11 Aug 2017 #29

    @slincendice

    Will post sir, as soon as get back home.
    Thanks

    @alphanumeric
    @AlnoldLayne

    Im trying to download eRecovery in Acer site, but when i put my SNID or SN, its mentioned that there is no available for my device.. still im trying, maybe its by region in Acer Site.
      My ComputerSystem Spec

  •    11 Aug 2017 #30

    MeAndMyComputer said: View Post
    It might be a good idea to go to Download Drivers and Manuals | Acer Official Site to look for the manual for your computer.
    EDIT: I agree with the recommendations to do a new factory restore but I believe it's also a good idea to have the appropriate manual available also.
    There is a link to Download our serial number detection utility: see if that works.
      My ComputersSystem Spec


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