Windows 10: 1080 ti is being recognised as a 960. Solved

  1.    19 Jul 2017 #1

    1080 ti is being recognised as a 960.


    OK, so yesterday I got an MSI 1080 ti to replace my 660 ti. After plugging it in and reinstalling the nVidia graphics drivers, I realised that it saying it is a 960.

    I have no idea where to start with this.

    CPU: Intel i5 4670k
    MoBo: ASUS Maximus VI Hero Z87
    RAM: 8GB
    GPU: MSI 1080 ti
      My ComputerSystem Spec


  2. Posts : 20
    Windows 10 Pro 64 bit Release Preview
       19 Jul 2017 #2

    You purchased the 1080 ti card new and it came in a sealed box?
      My ComputerSystem Spec


  3. Posts : 10,524
    Windows 10 Pro and Windows 10 Pro Insider
       19 Jul 2017 #3

    Where did you buy the card? Please download GPU-Z And Post a Screenshot( https://www.tenforums.com/tutorials/...en-forums.html) of the main Graphics Card tab like this.

    Click image for larger version. 

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      My ComputersSystem Spec

  4.    20 Jul 2017 #4

    You may have older drivers that don't recognize new GPU properly. Best to start with clean slate when radical GPU changes are made. This Display Driver Uninstaller Download version 17.0.6.8 will clean out old drivers and enable you to install newest ones for new GPU.
      My ComputersSystem Spec

  5.    20 Jul 2017 #5

    I found the problem. After some research, and comparison pictures, it seem MSI have pput a 960 in the box rather than a 1080 ti. I will return it
      My ComputerSystem Spec


  6. Posts : 10,524
    Windows 10 Pro and Windows 10 Pro Insider
       20 Jul 2017 #6

    Thanks for letting us know.
      My ComputersSystem Spec

  7.    20 Jul 2017 #7

    JasonD33 said: View Post
    I found the problem. After some research, and comparison pictures, it seem MSI have pput a 960 in the box rather than a 1080 ti. I will return it
    Why would MSI put a card in that they don't even make anymore? Where would they even get it? Certainly not from their assembly line.

    Are you sure you didn't buy an open-box? Someone might have "returned" a 1080 Ti with a 960 in the box, and the staff didn't notice.
      My ComputerSystem Spec


 

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