1.    30 May 2017 #1

    MSI Graphic Cards & Lack of Humanity


    MSI can go to hell and back. I have wasted so much time trying to both speak to a human and leave a message/email etc I give up. Their web site has to be the worst on the planet to use. I wanted to ask a technical question about why Live Update is incompatible with my windows even though it says it is. They wanted to know everything about my RX580 although its on their site; so much so that I must have spent a good half hour trying to get it to accept the codes on the box, only to be told they were incorrect!!! It accepted the s/n but then it wanted another code - which was too easy - far too easy - and it rejected it. So registration was binned, and I ain't not ever no way going back.

    So I resorted to the phone. All their lines lead to robots, and when a number is selected, they all lead to more robots - then hang up. I cannot get through to a human being at all, if they actually exist within MSI Products.

    I registered on the site, then the system decided I was not really there, so I registered again, and it told me I exist but you cant come in - so I re-registered and actually got in, but the number of form fillings is astonishing, so I gave up after another half hour to an hour.

    Obviously I will not be buying their products again ..................................................................

    angry of UK
      My ComputerSystem Spec
  2.    30 May 2017 #2
    Join Date : Aug 2015
    Maine
    Posts : 38,752
    Windows10Pro 64Bit

    Quote Originally Posted by elbmek View Post
    MSI can go to hell and back. I have wasted so much time trying to both speak to a human and leave a message/email etc I give up. Their web site has to be the worst on the planet to use. I wanted to ask a technical question about why Live Update is incompatible with my windows even though it says it is. They wanted to know everything about my RX580 although its on their site; so much so that I must have spent a good half hour trying to get it to accept the codes on the box, only to be told they were incorrect!!! It accepted the s/n but then it wanted another code - which was too easy - far too easy - and it rejected it. So registration was binned, and I ain't not ever no way going back.

    So I resorted to the phone. All their lines lead to robots, and when a number is selected, they all lead to more robots - then hang up. I cannot get through to a human being at all, if they actually exist within MSI Products.

    I registered on the site, then the system decided I was not really there, so I registered again, and it told me I exist but you cant come in - so I re-registered and actually got in, but the number of form fillings is astonishing, so I gave up after another half hour to an hour.

    Obviously I will not be buying their products again ..................................................................

    angry of UK
    Your not the 1st one to have issues with MSI GPU's. I would suggest in the future go with EVGA as they have much better support. Another good GPU is Zotac GTX, but I don't know how their customer support is.
      My ComputersSystem Spec
  3.    30 May 2017 #3
    Join Date : Jan 2014
    Oak Ridge TN, USA
    Posts : 24,523
    Windows 10 Pro x64

    I also found their motherboards to be lacking. After using one for about 4 months I decided to change over to a Gigabyte and never looked back.
      My ComputerSystem Spec
  4.    30 May 2017 #4

    I still have my Geforce 1060, not put up for sale yet, maybe - hmmmmmm
      My ComputerSystem Spec
  5.    30 May 2017 #5

    Sincere thanks to you all for your comments and hints. I took the Rx 580 out of the pc and inserted the Geforce GTX 1060 - there really is a difference, and quite obvious when comparing the two on the same pc. I am not a techno guru and rely on people for advice, and you have come up winners, again. Since the switch I have been running a few games that were not quite 'solid' earlier, so far so good. I think my card has met its maker, and they get on well. RX580 now on eBay.
      My ComputerSystem Spec
  6.    30 May 2017 #6
    Join Date : Aug 2015
    Maine
    Posts : 38,752
    Windows10Pro 64Bit

    Quote Originally Posted by elbmek View Post
    Sincere thanks to you all for your comments and hints. I took the Rx 580 out of the pc and inserted the Geforce GTX 1060 - there really is a difference, and quite obvious when comparing the two on the same pc. I am not a techno guru and rely on people for advice, and you have come up winners, again. Since the switch I have been running a few games that were not quite 'solid' earlier, so far so good. I think my card has met its maker, and they get on well. RX580 now on eBay.
    That is Great News !!! Glad you solved your problem, Good Job
      My ComputersSystem Spec
  7.    31 May 2017 #7

    If you'd have yokd us what yhe problem was we might have been able to help
      My ComputerSystem Spec
  8.    31 May 2017 #8

    sold RX 580 in about an hour

    Archie - keep taking the tablets
      My ComputerSystem Spec
  9.    31 May 2017 #9
    Join Date : Aug 2015
    Maine
    Posts : 38,752
    Windows10Pro 64Bit

    Quote Originally Posted by elbmek View Post
    sold RX 580 in about an hour

    Archie - keep taking the tablets
    Wow that was a quick sale Congrats to you sir !!!
      My ComputersSystem Spec

 


Similar Threads
Thread Forum
Updates for other Microsoft products
Since the Creators Update, despite unticking the 'give me updates for other Microsoft products' option in update Advanced Settings, Windows Update is re-enabling this option and downloading Microsoft Office updates - which I do not want. Is there...
Windows Updates and Activation
Installer reconfiguring lots of Products every day?
I get 80 - 200 of these Information events in the event viewer almost every day. They all happen essentially at the same time. They are for lots of different applications that have not changed (as far as I know). I don't have a clue as to what...
Performance & Maintenance
Latest Norton Products for Windows 10
Norton Security, Norton Security with Backup, Norton Internet Security, Norton 360, Norton Antivirus and Norton Security Suite New version 22.5.5.15 released today. Nov 25 ...
AntiVirus, Firewalls and System Security
Drivers for Terratec products
Hello ! I have a Terratec Cinergy T-Stick Dual-RC USB Key (to watch DVB TV in France). It works great with Windows 7. But it doesn't work with Windows 10. I contacted Terratect to ask for a Windows 10 driver . Here is the answer : So...
Drivers and Hardware
Windows 7,8.1 10....humanity under control.
Windows 95.....Is where I started. I'm now 60 years old. The PC age started for me in 1995. me, like the rest 80% of Americans at that time, where mesmerized...what a new wonderful world advancement for the common people to possess. Since my...
Chillout Room
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 21:02.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums