1.    26 May 2017 #1
    Join Date : May 2017
    Posts : 11
    Windows 10

    Getting nvlddmkm error in event viewer, game crashing


    Hi,

    I've been getting nvlddmkm errors in event viewer every time I play the game Outlast 2 which was just released. I'm using Lenovo IdeaPad laptop, while not high specs, it can run the game at 60fps at mid-high settings with no problem so I highly doubt that it's not meeting minimum requirements. Gonna keep it point form for easy read.

    Symptoms:

    • Within 1-10min of gameplay, game would freeze for a few seconds then throw a "Outlast 2 has stopped working" Windows error
    • Few seconds after clicking "close program" in the error, it would throw a "Rendering thread exception - fatal error"
    • After closing that, it would finally throw a Microsoft Visual C++ runtime error "RUNTIME ERROR! R6025 -pure virtual function call"
    • In event viewer, I get about 16 or so error events, "The description for Event ID 13 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer" (screenshot)
    • Also get a warning event in event viewer usually on top of error events, "Display driver nvlddmkm stopped responding and has successfully recovered"
    • Only game crashes, windows not affected


    Specs:

    • Windows 10 64-bit with anniversary update, no creators edition
    • i7-4700MQ
    • 8GB RAM
    • Nvidia GT750M Optimus, latest driver as of this post which is 383.22


    Things already tried:

    • Absolute minimum graphic settings in-game + windowed mode
    • Disable hibernate/quick start in power options and restart computer
    • Use DDU-safe mode to uninstall everything Nvidia related, then manually download 383.22 and reinstall it, didn't install GeForce Experience or PhysX
    • Use DDU-safe mode to uninstall everything Nvidia related, then manually download 368.81 to roll back, didn't install GeForce Experience or PhysX
    • Power options -> PCI Express -> maximum power settings
    • Power options -> processor power management -> max processor state -> change to 99% instead of 100%
    • sfc scannow in CMD (no errors)
    • DISM checkhealth in CMD (no errors)
    • Adding TDRDelay registry key and set it to 10
    • Whitelist entire game directory in Windows Defender
    • Create new windows user account and launch game from that account
    • Force game to use integrated Intel HD graphics -> this would prevent any crash, but obviously be unplayable at like 5fps. So this means it's something wrong with Nvidia drivers, and not my computer?

    I even chatted with service rep from Nvidia, they're out of ideas too and told me "check with Lenovo", lol.

    Does anyone have any other ideas?
    Last edited by Sui; 26 May 2017 at 23:35.
      My ComputerSystem Spec
  2.    26 May 2017 #2
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    1) Run Memtest86+ - Advanced Memory Diagnostic Tool
    At least 8 runs

    2) run administrative command prompt:
    sfc /scannow
    dism /online /cleanup-image /restorehealth
    chkdsk /x /f /r
    For the chkdsk it will require a reboot and may take many hours. Plan to run it overnight.
    To view the chkdsk results run administrative command prompt or powershell: get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

    Let us know the results of each study.


    Let's troubleshoot performing many of the steps for the driver in this link once memory, chkdsk, operating system integrity steps have been completed.

    nvlddmkm.sys on Windows 10 Blue Screen Failure [Solved] - Driver Easy
      My ComputerSystem Spec
  3.    27 May 2017 #3
    Join Date : May 2017
    Posts : 11
    Windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    1) Run Memtest86+ - Advanced Memory Diagnostic Tool
    At least 8 runs

    2) run administrative command prompt:
    sfc /scannow
    dism /online /cleanup-image /restorehealth
    chkdsk /x /f /r
    For the chkdsk it will require a reboot and may take many hours. Plan to run it overnight.
    To view the chkdsk results run administrative command prompt or powershell: get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

    Let us know the results of each study.


    Let's troubleshoot performing many of the steps for the driver in this link once memory, chkdsk, operating system integrity steps have been completed.

    nvlddmkm.sys on Windows 10 Blue Screen Failure [Solved] - Driver Easy

    I already ran sfc scannow yesterday, as well as DISM checkhealth, neither returned error. I didn't run DISM restorehealth or chkdsk though, is it still needed?

    Btw I'm not getting any BSOD's or any windows problems, only issue is game is freezing and crashing.
      My ComputerSystem Spec
  4.    27 May 2017 #4
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    If you had had a bsod then there would be more information to analyze.

    In system control panel> advanced system settings> start up and recovery configure your system to optimally record bsod:

    BSOD Finding and fixing them - Microsoft Community

    The tests above are to rule in and rule out potential sources of the problems.

    Run Furmark http://www.ozone3d.net/benchmarks/fur/
      My ComputerSystem Spec
  5.    27 May 2017 #5
    Join Date : May 2017
    Posts : 11
    Windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    If you had had a bsod then there would be more information to analyze.

    In system control panel> advanced system settings> start up and recovery configure your system to optimally record bsod:

    BSOD Finding and fixing them - Microsoft Community

    The tests above are to rule in and rule out potential sources of the problems.

    Run Furmark http://www.ozone3d.net/benchmarks/fur/
    I don't understand what you mean. Just said I didn't have any BSOD's.

    • Do I still run DISM restore health + chkdsk?
    • Do I run this new furmark thing? Before or after the above?
      My ComputerSystem Spec
  6.    28 May 2017 #6
    Join Date : Mar 2017
    Posts : 5,817
    64-bit Windows 10 Pro

    Quote Originally Posted by Sui View Post
    I don't understand what you mean. Just said I didn't have any BSOD's.

    • Do I still run DISM restore health + chkdsk?
    • Do I run this new furmark thing? Before or after the above?
    Is Outlast 2 the only game you are having an issue with? If you are plying through Steam verify the integrity of the game files.
      My ComputerSystem Spec
  7.    28 May 2017 #7
    Join Date : May 2017
    Posts : 11
    Windows 10
    Thread Starter

    Quote Originally Posted by Josey Wales View Post
    Is Outlast 2 the only game you are having an issue with? If you are plying through Steam verify the integrity of the game files.
    It's the only game where I get the "rendering thread exception - fatal error" then game crashes. In another MMO sometimes my screen would freeze for 2-3 seconds, then go black for another 2-3 seconds, then resume normal (but huge FPS drop for a few seconds before it recovers). I assume that means the driver crashed and recovered? But game doesn't crash. I don't play many games though, besides Outlast 2 I just have 1 MMO and Outlast 1 installed. No problems with Outlast 1, I'm guessing it's because it's much lower stress on GPU.

    And yeah already verified files. I even re-installed it.
      My ComputerSystem Spec

 


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