1.    20 May 2017 #1
    Join Date : Jul 2015
    Posts : 34
    Windows 10 Pro 64 Bit

    Screen Goes Black When Installing AMD Display Driver


    When installing the AMD display diver my screen becomes black. My computer does do anything and I have to manually turn it off and turn it on again. When this happens and my computer boots up again the driver is not installed. I ran DDU before I tried installing the driver.

    Is my GPU dying, or has something else gone wrong?
      My ComputerSystem Spec
  2.    20 May 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,010
    Windows 10 Pro Build 1703

    Hi Max0101010.

    Have you tried an older driver / software package?

    While it may not be related what version and build of 10 are you running?

    Ken
      My ComputerSystem Spec
  3.    20 May 2017 #3
    Join Date : Jul 2015
    Posts : 34
    Windows 10 Pro 64 Bit
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Hi Max0101010.

    Have you tried an older driver / software package?

    While it may not be related what version and build of 10 are you running?

    Ken
    I have tried the legacy driver package but that did not work, I am on Windows Version 1703 and build 15063.296.
      My ComputerSystem Spec
  4.    21 May 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,010
    Windows 10 Pro Build 1703

    Thanks I asked as another member was having issues with his AMD drivers on the Creator's update. His resolution was to fall back to the Anniversary Update.

    I had suggested to him to install the drivers using compatibility mode, right click on exe, then properties, compatibility tab.

    He couldn't try as he had already fallen back.

    I assume you invoked the Creator Update, that is your machine didn't do it as way of a naturally occurring update.

    EDIT 1:

    In this thread CountMiike said he used 17.1.1

    Proper Way of Updating AMD Video Drivers in Creators Update
      My ComputerSystem Spec
  5.    21 May 2017 #5
    Join Date : Jul 2015
    Posts : 34
    Windows 10 Pro 64 Bit
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Thanks I asked as another member was having issues with his AMD drivers on the Creator's update. His resolution was to fall back to the Anniversary Update.

    I had suggested to him to install the drivers using compatibility mode, right click on exe, then properties, compatibility tab.

    He couldn't try as he had already fallen back.

    I assume you invoked the Creator Update, that is your machine didn't do it as way of a naturally occurring update.

    EDIT 1:

    In this thread CountMiike said he used 17.1.1

    Proper Way of Updating AMD Video Drivers in Creators Update
    I tried installing the drivers with compatibility mode but an error message was displayed and prevented the starting of the driver installation. It read "Error 184 - AMD Driver cannot continue due to unsupported Operating System.". I tried to install 17.1.1 but the original issue still occurred, and my screen went black during the installation of the display driver.
      My ComputerSystem Spec
  6.    21 May 2017 #6
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,010
    Windows 10 Pro Build 1703

    When it goes black, how long do you wait before pressing Power? In this article it suggests it can take a long time.

    http://www.windowscentral.com/how-fi...ems-windows-10

    Other ideas in no particular order.

    If available, disable all overclocks, reset BIOS, (note settings before doing so), check Asus for BIOS update (understand risks associate with updating), not sure if you have on board graphics but make sure they are disabled, roll back to Anniversary updates.

    Ken
      My ComputerSystem Spec
  7.    22 May 2017 #7
    Join Date : Jul 2015
    Posts : 34
    Windows 10 Pro 64 Bit
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    When it goes black, how long do you wait before pressing Power? In this article it suggests it can take a long time.

    http://www.windowscentral.com/how-fi...ems-windows-10

    Other ideas in no particular order.

    If available, disable all overclocks, reset BIOS, (note settings before doing so), check Asus for BIOS update (understand risks associate with updating), not sure if you have on board graphics but make sure they are disabled, roll back to Anniversary updates.

    Ken
    I have once waited over an hours for the drivers to install. I have also tried the suggested fixes for the problem in the article but none of them have worked. I then decided to do a system restore to a point where the drivers were installed and working; the system restore failed with the computer having to reboot in safe mode for the screen not to be black.
      My ComputerSystem Spec
  8.    22 May 2017 #8
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,010
    Windows 10 Pro Build 1703

    Yes in safe mode Windows uses the basic MS driver so computer can be used.

    Did you look into the BIOS reset and or the version update?

    I checked the site and the latest was released last August, Version 2901. Not saying to do an update.

    One other item which is another long shot, do a clean boot so nothing third party starts. Then try the driver install.

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    So more Googling and I came across this...

    https://community.amd.com/message/2743721

    Sixteen new steps, two around Bios and discussion on manual install. Hopefully one works.

    Ken
      My ComputerSystem Spec
  9.    24 May 2017 #9
    Join Date : Jul 2015
    Posts : 34
    Windows 10 Pro 64 Bit
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Yes in safe mode Windows uses the basic MS driver so computer can be used.

    Did you look into the BIOS reset and or the version update?

    I checked the site and the latest was released last August, Version 2901. Not saying to do an update.

    One other item which is another long shot, do a clean boot so nothing third party starts. Then try the driver install.

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    So more Googling and I came across this...

    https://community.amd.com/message/2743721

    Sixteen new steps, two around Bios and discussion on manual install. Hopefully one works.

    Ken
    Just picked up a AMD RX 570 for 150 from Maplin, everything works great now, seems like it was the GPU.
      My ComputerSystem Spec
  10.    24 May 2017 #10
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,010
    Windows 10 Pro Build 1703

    Excellent. Glad to hear. If you wouldn't mind marking thread solved at least others will see how you fixed it.
      My ComputerSystem Spec

 


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