PC shuts down after installing a Nvidia GTX 1050 TI Solved

  1.    26 Mar 2017 #1

    PC shuts down after installing a Nvidia GTX 1050 TI


    My wife got a GeForce GTX 1050 TI, but as soon as she starts a game that require some graphics, the PC turns off.

    PC Spec:
    Windows 10 pro 64 bit
    Intel Core i5 6600K @ 3.50GHz Skylake 14nm Technology
    8,00GB RAM 1069MHz
    ASUSTeK COMPUTER INC. MAXIMUS VIII RANGER (LGA1151)
    NVIDIA GeForce GTX 1050 Ti (PNY) 4gb
    PSU Cosair RM750x (750W)

    What we tried so far :
    - Different drivers (378 og 375) using Display driver uninstaller. (clean install)- removed antivirus software.
    - removed geforce experience.
    - updated BIOS
    - chaging to a newer PSU (750W).
    - Tested the card in my PC, it runs like a charm here. (our hardware is the same)

    Thank you in advance :)
      My ComputerSystem Spec

  2. Berton's Avatar
    Posts : 5,516
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       26 Mar 2017 #2

    From the list of what you have done, I'd ask if the video card is an Add-in replacing one that was already in the slot or if it is replacing the built-on/on the motherboard adapter. If replacing the built-in one usually does not have to disable anything in the BIOS, just don't use that port. If it's replacing an older card one could assume the slot is still good but maybe now has a problem? Changing cards/modules on motherboards does require unplugging the power cable from the surge protector then pressing the On|Off switch or wait awhile for residual power to drain from the board to assure no electrical damage to the board, card or modules.
      My ComputerSystem Spec

  3.    26 Mar 2017 #3

    Its a replacement of another card we had in (non build-in card).
    I just reinstalled her windows 10 to see of that could help, but i will not be able to test it before tomorrow.
      My ComputerSystem Spec

  4.    30 Mar 2017 #4

    The re-installation did not fix the issue, status is that her brand new GeForce GTX 1050 TI is collecting dust, while we plugged her old card in the PC again.

    We almost payed twice the cards value trying to fix this, as the
    Cosair PSU was expensive, so the question is now, should we offer more money on that stupid card, getting her PC to a repair service and ending up paying three times the card's value to make it work or should we just toss the card in the bin ?
      My ComputerSystem Spec

  5.    30 Mar 2017 #5

    Have tried installing the card on another PC and see if it runs without problems?
      My ComputerSystem Spec

  6.    31 Mar 2017 #6

    RoasterMen said: View Post
    Have tried installing the card on another PC and see if it runs without problems?
    Yes we Tested the card in my PC, it runs like a charm here. (our hardware is the same)
      My ComputerSystem Spec

  7. bobkn's Avatar
    Posts : 1,936
    Win 10 X64 Pro 1809 17763.55
       31 Mar 2017 #7

    I have a ritual that I follow in swapping in a new graphics card. It is:

    (Have the latest drivers for the new card downloaded and ready to install.)

    With the old card in place and the PC powered up, uninstall the graphics drivers.

    Shut down the PC. (Do not restart; you may get drivers for the old card automatically installed.)

    Swap the cards.

    Power up.

    Install the new drivers.

    On rare occasions in the past, I have had to clear the CMOS to get the new card recognized. Under those circumstances, the PC wouldn't boot at all. I have never seen a condition where I could boot into Windows, but the PC would shut down on going into a game.

    I'm not hopeful that you'll see anything useful, but have you checked Event Viewer on her PC (Windows Logs/System)? I've always got many notifications in Win 10, but most of them aren't critical errors.
      My ComputersSystem Spec

  8.    01 Apr 2017 #8

    bobkn said: View Post
    I have a ritual that I follow in swapping in a new graphics card. It is:

    (Have the latest drivers for the new card downloaded and ready to install.)

    With the old card in place and the PC powered up, uninstall the graphics drivers.

    Shut down the PC. (Do not restart; you may get drivers for the old card automatically installed.)

    Swap the cards.

    Power up.

    Install the new drivers.

    On rare occasions in the past, I have had to clear the CMOS to get the new card recognized. Under those circumstances, the PC wouldn't boot at all. I have never seen a condition where I could boot into Windows, but the PC would shut down on going into a game.

    I'm not hopeful that you'll see anything useful, but have you checked Event Viewer on her PC (Windows Logs/System)? I've always got many notifications in Win 10, but most of them aren't critical errors.
    Thank you for the reply
    That is how we swapped cards, after updating the BIOS (UEFI) we cleared the BIOS settings to defaults, my wife tried to look in the Event viewer, and there were critical errors, but none related to the graphics card. One was because of a missing file in the windows system, but she found a solution on this forum.

    I think our next step will be to plug in my old AMD R9 270x card in her pc, and see what happens.
      My ComputerSystem Spec

  9. bobkn's Avatar
    Posts : 1,936
    Win 10 X64 Pro 1809 17763.55
       01 Apr 2017 #9

    jimkromann said: View Post
    Thank you for the reply
    That is how we swapped cards, after updating the BIOS (UEFI) we cleared the BIOS settings to defaults, my wife tried to look in the Event viewer, and there were critical errors, but none related to the graphics card. One was because of a missing file in the windows system, but she found a solution on this forum.

    I think our next step will be to plug in my old AMD R9 270x card in her pc, and see what happens.
    Darn. Worst-case scenario: all of the pieces are perfect, but the system doesn't work. I hope that you're not there.
      My ComputersSystem Spec

  10.    09 Apr 2017 #10

    Update... Yesterday i decided that my wife and me switched cards as her card senemed to run fine on my system. not long after installing the card my computer came with a BOSD and after that there was no image on the screen. So the card was broken, we returned the card to the store.
      My ComputerSystem Spec


 

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