New
#1
HDMI output appears inactive
I have a new HP all-in-one "desktop", added second monitor about 3 weeks ago, worked for about a week and then second monitor went blank. Called HP, they walked me thru a "fix" which worked. A week later, same thing. I did their fix and it worked a second time. Happened again this week, fix no longer works. Monitor is good, cables are good, I'm thinking the HDMI output is bad but don't know how to check. Should it show up in device manager as a separate entry under display output? or is it just part of the display output and not listed separately. I don't have another HDMI device to check the output other than the second monitor.
I have used second monitors for 20 years and this is the first time anything like this has happened. HP tech support has NOT been helpful, even tho the PC is under warranty.