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  1.    13 Dec 2016 #11

    quantum said: View Post
    One Driver is Intel(R) HD Graphics Family. How do I install NVidia video card drivers? Update history Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3201845) on 12/11
    Office XP Service Pack 3 failed to install many times. Why would they try to install this? I have Win 10 I may uninstall KB3201845 after I hear about the driver I asked about.
    Can't uninstall latest Win 10 update. I waited fifteen minutes and it never completes the uninstall. I should not have to worry about installing any more drivers. There is something wrong with that update.
    Do you have an NVidia GPU in that laptop? Does it have dual switchable graphics? I just used NVidia as an example as that's what's in my Desktop PC. It has an NVidia GT640 add in card.

    My laptop has dual switchable graphics but they are both AMD. That makes life easy for me as I can just use the regular Catalyst drivers and it works no problem. If you have something like Intel and NVidia you may have to go to the laptop manufacturers downloads page for your make and model and get their custom driver.

    EDIT: What I was wanting to see, was whether it just showed "standard VGA" instead of the actual GPU. If it had said standard VGA that would mean it was only using the generic stock driver, not the full driver for the GPU installed.
      My ComputerSystem Spec

  2.    13 Dec 2016 #12

    I have a Dell inspiron-15-5000-series. But the point is it was working fine with two displays before the Win 10 update. Today when I powered off and on windows installed new software. But it did not help my problem.
    Graphics Product [1] Intel®HDGraphics4400
    Graphics Driver Version
    3D Acceleration Yes
    Hardware Transform & Lighting Support Yes
    Video Memory 2.1 GB
    Vertex Shader Support 5.0
    Pixel Shader Support 5.0
    Microsoft DirectX* Version 11.0
      My ComputerSystem Spec

  3.    14 Dec 2016 #13

    According to Dell it could have, Optional graphics: With available AMD discrete graphics, it’s simple to handle intense photo- or video-editing without slowing down performance.
    I's have a look in the downloads section for you specific model for a Windows 10 video driver and try installing that. Dells have a service tag number you can enter on their site that will give you the exact downloads for your model. It should be in the BIOS and on a sticker on the PC.
      My ComputerSystem Spec

  4.    14 Dec 2016 #14

    Similar thread here, might be worth a look see, Graphics card driver - Why did it change???
      My ComputerSystem Spec

  5. Posts : 1,005
    Windows 10
       16 Dec 2016 #15

    I'm up to date and have the KB3201845 you mention. Mine works fine with an external Monitor (Dell) and indeed to 2 different TVs(Sony) all 4 'Project modes' and 2 of the three are differing resolutions, sound as well.
    All on the HD 4600 graphics with HDMI output.

    Does not matter what the second Graphics Card is, as you can see I have deliberately disabled mine (just for illustration).

    MS Office XP is not as far as I know supported for Windows 10 (I have not checked recently), I now use MS Office 2010. Check with MS for that one.

    Attachment 113718
    Attachment 113717
      My ComputerSystem Spec

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