1.    05 Nov 2016 #1
    Join Date : Nov 2016
    Posts : 5
    Windows 10

    HDMI port not working


    Please can someone help me.
    I have an acer predator laptop which has windows 10 installed. My HDMI port used to connect an additional monitor stopped working and I can't figure out why. The Intel HD graphics as well as the NVIDIA graphics are all up to date but it is still not working. The HDMI port is functional as it works when booting into a Linux OS.
    Can someone please advise as to what could possibly be the problem

    Kindest regards
      My ComputerSystem Spec
  2.    06 Nov 2016 #2
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,260
    Windows 10 IoT

    Does it show two monitors in Settings > System > Display?
    What happens if you press the Windows Logo key + P and select Extend?
      My ComputerSystem Spec
  3.    06 Nov 2016 #3
    Join Date : Nov 2016
    Posts : 5
    Windows 10
    Thread Starter

    No it doesn't appear and window P doesn't work either:-(
      My ComputerSystem Spec
  4.    06 Nov 2016 #4
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,260
    Windows 10 IoT

    Have a look in Device Manager under Display adapters and Monitors for anything with a yellow ! or Red X. Try a different HDMI cable too, if you haven't already.
      My ComputerSystem Spec
  5.    06 Nov 2016 #5
    Join Date : Nov 2016
    Posts : 5
    Windows 10
    Thread Starter

    I have done all of that and nothing works in windows. It works in ubuntu but not in windows
      My ComputerSystem Spec
  6.    06 Nov 2016 #6
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,260
    Windows 10 IoT

    Open up the NVidia Control panel and have a look in Display > Set up multiple displays.
      My ComputerSystem Spec
  7.    06 Nov 2016 #7
    Join Date : Nov 2016
    Posts : 5
    Windows 10
    Thread Starter

    It is not picked up there either. I have tried that before as well.
    I think windows brought out an update which is now not compatible with the HDMI
      My ComputerSystem Spec
  8.    06 Nov 2016 #8
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,260
    Windows 10 IoT

    If its enabled, you could try system restore and go back to when you think it was working?
      My ComputerSystem Spec
  9.    06 Nov 2016 #9
    Join Date : Nov 2016
    Posts : 5
    Windows 10
    Thread Starter

    We did that as well and the system restore said it failed, but when the computer restarts it says the system restore was successful, still no HDMI.

    It's super frustrating.
      My ComputerSystem Spec
  10.    06 Nov 2016 #10
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,260
    Windows 10 IoT

    I'd go the support site for your make and model and hunt up a Windows 10 display driver and reinstall it.
      My ComputerSystem Spec

 


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