Windows 10: Native Resolution wrong in Windows10 laptop Solved

  1.    07 Sep 2016 #1

    Native Resolution wrong in Windows10 laptop


    I spent a couple hours updating drivers (though I really don't know much about them) after finding out that the highest resolution I could go was 768p when my laptop model is supposed to have a native resolution of 1920x1080p. I think I updated the video driver to the latest version but it's still showing 768p.

    I'm using an Acer Aspire Switch 11 V and dxdiag showed a model number of SW5-173 even though it should be SW5-173-63dw I think (Amazon.com: Acer Aspire Switch 11 V 11.6 Accessories). Just bought it off Amazon and now I'm considering of returning it, but I don't know if they sent me the wrong product or, what I suspect, is a windows10 problem messing with my resolution.

    Any help would be greatly appreciated.
      My ComputerSystem Spec

  2.    08 Sep 2016 #2

    Hi, just wondering why you thought it necessary to update drivers... Win 10/Uncle MS looks after that in Windows, and you could well expect anything different to what Uncle MS deems good for you to be replaced in due course.

    Was your screen resolution ok before you updated?
    And how did you update- from your manufacturer's site? A driver update tool? Via Device Manager?

    The general rule is - if it ain't broke, don't fix it.

    Perhaps you can roll back e.g. your graphics driver in Device Manager?
    Last edited by dalchina; 08 Sep 2016 at 11:25.
      My ComputerSystem Spec

  3.    08 Sep 2016 #3

    Thanks for the reply. I updated the drivers because when I checked the display settings it said the highest I could go was 1366x768p. I thought maybe updating the drivers would help fix that since I bought a display that should be 1080p (I could of been sent the wrong product, but after looking up my model number I think it should be full hd). I updated first through the device manager and then I went through intel's driver utility (which didn't do anything bc they told me to try the manufacturer instead). So I downloaded the VGA driver from Acer for my model number and tried that. Nothing works and it's still showing up in 768p.

    Maybe they sent me the wrong product, but I'm hesitant to go through them just yet if this is a driver/windows issue that could be solved.
      My ComputerSystem Spec

  4.    08 Sep 2016 #4

    Hi, I assume you bought it 2nd hand. Did it come with Win 10?

    As you're unsure about what you've got, I suggest you download and run
    Hwinfo64
    E.g.
    Click image for larger version. 

Name:	Snap 2016-09-08 at 17.28.42.jpg 
Views:	1 
Size:	43.6 KB 
ID:	100473Click image for larger version. 

Name:	Snap 2016-09-08 at 17.29.41.jpg 
Views:	1 
Size:	26.9 KB 
ID:	100474
      My ComputerSystem Spec

  5.    08 Sep 2016 #5

    Nope, I bought this New off Amazon. It looks like it's really 768p then huh? I googled the model number I have and it should be full hd unless there's more than one version of SW5-173

    Click image for larger version. 

Name:	Capture.PNG 
Views:	3 
Size:	29.8 KB 
ID:	100482Click image for larger version. 

Name:	Capture2.PNG 
Views:	11 
Size:	4.8 KB 
ID:	100483

    Edit: Ha, looks like on the back it says I have a SW5-173-648z which is not full hd. Looks like I got bamboozled so I'll handle the rest from here. Thank you very much.
      My ComputerSystem Spec

  6.    08 Sep 2016 #6

    Good- er - oh, bad- er bad luck!!
      My ComputerSystem Spec


 

Related Threads
Like my title states, upon boot-up, my Windows 10 64bit OS starts my PC in a 1080p display when my monitor's native display is 1440p. I have no idea why this is happening especially after all the troubleshooting steps I've taken/ think I've taken....
Hey everyone. I just got a new desktop computer and I'm really excited to start using it, but it doesn't have a graphics card . I also have a monitor, the Samsung SyncMaster 2043SNX. It's native resolution is 1600x900 (16:9). My integrated...
I've installed Windows 10 10166 on an old laptop that I've converted into a desktop. I've stripped the entire screen/lcd/hinge construction so it's just the bottom of the laptop (sans keyboard) with a cover, running like a mini-desktop with a...
Solved Wrong screen resolution in Graphic Cards
Hi, I've just updated my home PC to Windows 10 from Windows 8.1. I have an ASUS VS239 HR monitor with a true resolution of 1920 x 1080. VS239HR | Monitors | ASUS Global Unfortunately the only screen resolution option for my PC that appears...
On Windows 7 my computer was fine with this resolution. The second I upgraded, my resolution pretty much just broke by putting a black box around my screen. I've tried updating my drivers and other stuff yet I require assistance still.
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 15:46.
Find Us