Screen resolution issue.

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  1. Posts : 1,229
    Windows 10 Pro 64-bit
       #11

    “When I open the Display Adaptor properties, all it says is Display Adaptor.”
    I have 2 Win10 computers and each one of them shows the same as yours.

    Screen resolution issue.-display-adapter-properties.png

    When you are in Device Manager, instead of clicking on Properties, click on the arrow to the left of Display adapters. The display adapter identification will show up. If you prefer to type the result instead of posting a screenshot that’s ok because it will let us know what it is.

    Screen resolution issue.-display-adapter-description.png

    Please let us know what resolution is being used now and what resolution you expect
      My Computer

  2. bobkn's Avatar
    Posts : 3,601
    Win 10 X64 Pro 20H2 19042.685
       #12

    Amadeus51 said:
    When I open the Display Adaptor properties, all it says is Display Adaptor. There's nothing else there. I just updated my drivers. When I try to reset the screen resolution, I get a floating box that says "Input not Support".
    Open Device Manager, Display Adapter. It has a Driver tab. What does that say?
      My Computers


  3. Posts : 116
    Windows 10
    Thread Starter
       #13

    bobkn said:
    Open Device Manager, Display Adapter. It has a Driver tab. What does that say?
    It says Intel (R) HD Graphics.
      My Computer


  4. Posts : 438
    Win 10 pro 1803
       #14

    Amadeus51 said:
    When I open the Display Adaptor properties, all it says is Display Adaptor. There's nothing else there. I just updated my drivers. When I try to reset the screen resolution, I get a floating box that says "Input not Support".
    this "Input not support" means that your computer is driving out certain resolution that wont be displayed by the current monitor. you need to switch another resolution for it. what monitor you have?
      My Computer


  5. Posts : 1,229
    Windows 10 Pro 64-bit
       #15

    I'm not very familiar with using this information but maybe someone else can see something on this

    Screen resolution issue.-details-events-tabs.png

    Also as requested, can you fill in your system specs? There is more than 1 version of Intel HD Graphics
      My Computer


  6. Posts : 116
    Windows 10
    Thread Starter
       #16

    batlhilz said:
    this "Input not support" means that your computer is driving out certain resolution that wont be displayed by the current monitor. you need to switch another resolution for it. what monitor you have?
    The monitor is an AOC with several buttons on the bottom. Would using one of those buttons help.? I don't have the instruction s for it, so I'm not sure which button does what.
      My Computer


  7. Posts : 116
    Windows 10
    Thread Starter
       #17

    MeAndMyComputer said:
    I'm not very familiar with using this information but maybe someone else can see something on this

    Screen resolution issue.-details-events-tabs.png

    Also as requested, can you fill in your system specs? There is more than 1 version of Intel HD Graphics
    I may have found the problem. I checked the compatibility on the Graphics driver, and Win10 is not on the list. Apparently, I need to DL a different one. That sound right?
      My Computer

  8. bobkn's Avatar
    Posts : 3,601
    Win 10 X64 Pro 20H2 19042.685
       #18

    Amadeus51 said:
    I may have found the problem. I checked the compatibility on the Graphics driver, and Win10 is not on the list. Apparently, I need to DL a different one. That sound right?
    Possibly.

    As already mentioned (post #15), there are a variety of "Intel HD graphics" devices. To direct you to a driver, we'd have to know which you have.

    One way would be to get the device ID, also as in Post 15. That can be plugged into Google, and may give the details of the graphics controller.

    One caution, though: Intel may not be the greatest in producing updated drivers for old hardware. "Old" may only be a few years old.
      My Computers


  9. Posts : 1,229
    Windows 10 Pro 64-bit
       #19

    I researched information yesterday on how to work with those sample entries in post 15 and I'm glad I did.
    I believe you are correct in that your graphics driver isn't compatible with Win10 and I also found out that "Old" hardware drivers can be an issue as has been mentioned.

    I would investigate installing an appropriate graphics card.
    But I believe we need to know your system specs and monitor make/model in order to be more helpful.
    I suspect you are using a VGA cable: on your monitor do you have additional connectors vs. VGA only?
      My Computer


 
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