Laptop crashes when I play a game (IRQL_NOT_LESS_OR_EQUAL)


  1. Posts : 8
    64 bit windows 10 Pro
       #1

    Laptop crashes when I play a game (IRQL_NOT_LESS_OR_EQUAL)


    Card details:

    Geforce GTX 670M 3GB GDDR5
    (2x) Geforce GTX 675M 2GB GDDR5

    The error I was getting before going to windows 10 was "Nividia GeForce GTX 670m device is not removable and cannot be ejected or unplugged." This would happen and kick me out of a game and the fan speed would increase heavily, then after about 10 minutes I would crash to blue screen. I only got this error with my GTX 670M and not one of the GTX 675M, now it just hard crashes to blue screen.


    Alright so my MSIGT60 which is 4 years old has been having graphics issues for 3 months. I originally thought it was an over heating issue or a hardware issue but it appears to not be.

    What I have tried:
    I tried uninstalling and reinstalling graphics drivers for my 670m (uninstalling with "display driver uninstaller" for a clean uninstall"). I have rolled back my drivers and updated them numerous times over the months.

    I have tried three different graphics cards. My 670M and two 675M.
    I replaced my 670M with a 675M 2 months ago which solved my problems completely so I thought it was a hardware problem. But recently it started crashing so I started trouble shooting thinking it was damaged by the heat (its been quite hot in the north east lately). I eventually fried the card by trying Furmak (GPU stress test) to see what temperatures it was failing at or if the problem was something to do with VRAM, 5 seconds after starting it it fried the card.

    So I messed that up pretty badly and got another 675M and this card is having the same problems as the last as soon as I installed it.

    I doubt its a heating issue as my 670M idles at about 42c and I haven't seen it go past 80c when looking at it with GPUZ in a game. The 675M idles at about 46c and has not gone past 80c either. The laptop is completely free of dust and my gpu and cpu have fresh heat paste. Im also using a laptop cooling stand + high fan speed (over 100%) +a vent suction cooling thing for the side of the laptop. When i'm using all of the cooling it does seem to make a difference. It appears to last slightly longer than when I dont turn on any of the extra cooling but it still crashes when playing hearthstone or stardew valley (games with a low load) with full cooling on at what appears to be 55c-70c


    Games it crashes on:
    The laptop rarely crashes when playing league of legends, it crashes about every third time I play hearthstone and crashes on every other game I have tried (CSGO, stardew valley, Tera Rising, Planetside 2).

    Sometimes it crashes 2 minutes into a game and sometimes an hour into a game.

    Attached is my event viewer log it appears that before it crashes errors occur with my network card.

    Thank you for your time and have a good day.
    Laptop crashes when I play a game (IRQL_NOT_LESS_OR_EQUAL) Attached Files
    Last edited by AKAFogle; 10 Aug 2016 at 21:25. Reason: Adding Event Log
      My Computer

  2. philc43's Avatar
    Posts : 4,998
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #2

    Hello AKAfogle and welcome to TenForums :)

    Looking at your event log there have been several bugchecks over the last few days:
    Laptop crashes when I play a game (IRQL_NOT_LESS_OR_EQUAL)-capture.png

    These all relate to a driver problem but without being able to examine the minidump files it is not possible to tell which one.

    One way of finding which drivers are faulty is to run Driver Verifier. Please be aware that this will stress your system and slow it down so do not run with it on for more than about 24 hours. Look through the tutorial to make sure you understand what you are doing and how to turn it off afterwards. Make sure you create a restore point before running the test as instructed. Please note the details of any BSOD that is triggered by the test and report back.

    https://www.tenforums.com/tutorials/5...dows-10-a.html

    It would also be helpful if you filled in your system spec details as fully and accurately as possible. See the following tutorial for tips on doing this:

    System Specs - Fill in at Ten Forums
      My Computers


  3. Posts : 8
    64 bit windows 10 Pro
    Thread Starter
       #3

    Alright I updated my profile with my computer specs and I ran the driver verifier.

    My computer crashed before start up. This was displayed the first time it crashed:

    DRIVER_VERIFIER_IOMANAGER_VIOLATION (dtsoftbus01.sys)

    It crashed about 6 more times which all displayed:
    DRIVER_VERIFIER_IOMANAGER_VIOLATION

    I tried the two methods in the tutorial to disable the verifier but both did not work and reverting back to a system restore point right before turning the verifier on was the only way I was able to get the computer to boot.

    Minidump Files: Minidump
    Windows Event Viewer: event viewer (2)

    Apparently this points to a problem with Daemon tools which I did not know I had this. I used it during college (a couple months ago) for computer forensics classes.
      My Computer

  4. philc43's Avatar
    Posts : 4,998
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #4

    Yes, that is the driver for Daemon Tools and it has been known to cause BSOD issues in the past.

    Hopefully you can uninstall it, see how your system runs. (Note: you may need to run Driver Verifier again in case there are other drivers that need to be found.)

    If you get more BSOD events please post in the BSOD section (read the posting instructions first) and there will be more crash analysts who can help.
      My Computers


 

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